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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt'>SCI Members:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>As discussed on the conference call, below is a draft memo from Ron to Mikey requesting that he invite the “Thick WHOIS” Working Group (for which he is Chair) to help the SCI by testing the current version of the Working Group Self-Assessment questionnaire. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Ken Bour<o:p></o:p></span></p><div style='mso-element:para-border-div;border:none;border-bottom:double windowtext 2.25pt;padding:0in 0in 1.0pt 0in'><p class=MsoNormal style='border:none;padding:0in'><span style='font-size:12.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Mikey:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>As a member of the Standing Committee on Improvements Implementation (SCI), you have been intimately involved in helping develop a new instrument that we are calling “Working Group Self-Assessment.” Delving back into the history of the GNSO Improvements initiative (2008-2012), it had always been envisioned that there would be team member evaluations of Working Group processes; however, no prescription for such an instrument had been undertaken until now. The purpose of these assessments is to provide Chartering Organizations, such as the GNSO Council, important information about how well its Working Groups are functioning through an examination of their <b>Inputs -> Processes -> Outputs</b> and ultimately leading to continuing process improvements. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>As the Chair of the “Thick WHOIS” Working Group, we appreciate your willingness to ask your team members if they would help us <u>test</u> the latest version of the questionnaire that has been customized at this link: <a href="http://thickwhois.questionpro.com">http://thickwhois.questionpro.com</a>. All of the background information and instructions are contained within the instrument, so there is little more that you need to do other than provide an invitation and, say, a 2-3 week timeframe to complete it. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Our consultant, Ken Bour, will monitor the completion process, provide status updates to the SCI, and be available to provide technical assistance if needed by any of your team members. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>It would be most helpful if your members would complete the questionnaire <b>as though</b> it were a real self-assessment for the “Thick WHOIS” Working Group. That approach will ensure that the instrument is thoroughly and exhaustively tested. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:12.0pt'>How to Provide Feedback to the SCI<o:p></o:p></span></u></b></p><p class=MsoNormal><span style='font-size:12.0pt'>The questionnaire is designed, of course, to ask about Working Group members’ experiences – not itself. To provide your team members with a place where they can provide feedback about the instrument, we created a separate page in the “Thick WHOIS” ICANN Wiki space (Link: <a href="https://community.icann.org/x/pVZ-Ag">https://community.icann.org/x/pVZ-Ag</a>) where that type of information can be aggregated. We are also set up to accept emails if any of your members would prefer that method. Please ask them to submit any feedback to our Consultant on this project: Ken Bour at <a href="mailto:ken.bour@verizon.net">ken.bour@verizon.net</a>. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>In particular, we are interested in learning:<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt'>Are the questions intelligible and is the wording clear as to intent? <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt'>Are the design and format straightforward? <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt'>Does the scaling (1-7) make sense? <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt'>Are the instructions clear? <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt'>Is the online presentation (QuestionPro) easy to complete? <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt'>Can the entire questionnaire be completed within 30 minutes? <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:12.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:12.0pt'>Are there any important elements of the Working Group’s operations that have been neglected? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Thank you in advance for your WG’s involvement in testing this assessment instrument. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Ron Andruff<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'>Chair-SCI<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt'><o:p> </o:p></span></p></div></body></html>