<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"><base href="x-msg://1329/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">thanks all,<div><br></div><div>this looks great. here's a choice for you. i could either forward this *now* or i could wait until the Thick Whois WG is done (we're likely to wrap up well before Argentina). </div><div><br></div><div>the advantage of "now" is that we get feedback sooner.</div><div><br></div><div>the advantage of "done" is that's when the evaluation fits in the workplan. </div><div><br></div><div>i'm very much on the fence. either way would be fine with me. Avri, you're in that WG. i'm especially looking to you for preferences/thoughts here.</div><div><br></div><div>mikey</div><div><br></div><div><br><div><div>On Aug 7, 2013, at 1:39 PM, Ron Andruff <<a href="mailto:randruff@rnapartners.com">randruff@rnapartners.com</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="EN-US" link="#0563C1" vlink="#954F72" style="font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div class="WordSection1" style="page: WordSection1; "><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">Dear Mikey,<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">As a member of the Standing Committee on Improvements Implementation (SCI), you have been intimately involved in helping develop a new instrument that we are calling “Working Group Self-Assessment.” Delving back into the history of the GNSO Improvements initiative (2008-2012), it had always been envisioned that there would be team member evaluations of Working Group processes; however, no prescription for such an instrument had been undertaken until now. The purpose of these assessments is to provide Chartering Organizations, such as the GNSO Council, important information about how well its Working Groups are functioning through an examination of their<span class="Apple-converted-space"> </span><b>Inputs -> Processes -> Outputs</b><span class="Apple-converted-space"> </span>and ultimately leading to continuing process improvements.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">As the Chair of the “Thick WHOIS” Working Group, we appreciate your willingness to ask your team members if they would help us<span class="Apple-converted-space"> </span><u>test</u><span class="Apple-converted-space"> </span>the latest version of the questionnaire that has been customized at this link:<span class="Apple-converted-space"> </span><a href="http://thickwhois.questionpro.com" style="color: rgb(149, 79, 114); text-decoration: underline; ">http://thickwhois.questionpro.com</a>. All of the background information and instructions are contained within the instrument, so there is little more that you need to do other than provide an invitation and, say, a 2-3 week timeframe to complete it. <o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">Our consultant, Ken Bour, will monitor the completion process, provide status updates to the SCI, and be available to provide technical assistance if needed by any of your team members.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">It would be most helpful if your members would complete the questionnaire<span class="Apple-converted-space"> </span><b>as though</b><span class="Apple-converted-space"> </span>it were a real self-assessment for the “Thick WHOIS” Working Group, despite it being a test at this time. That approach will ensure that the instrument is thoroughly and exhaustively tested.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><b><u><span style="font-size: 12pt; ">How to Provide Further Feedback to the SCI<o:p></o:p></span></u></b></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">The questionnaire is designed, of course, to ask about Working Group members’ experiences – not the Working Group itself. To provide your team members with a place where they can provide feedback about the instrument, we created a separate page in the “Thick WHOIS” ICANN Wiki space (Link:<span class="Apple-converted-space"> </span><a href="https://community.icann.org/x/pVZ-Ag" style="color: rgb(149, 79, 114); text-decoration: underline; ">https://community.icann.org/x/pVZ-Ag</a>) where that type of information can be aggregated. We are also set up to accept emails if any of your members would prefer that method. Please ask them to submit any feedback to our Consultant on this project: Ken Bour at<span class="Apple-converted-space"> </span><a href="mailto:ken.bour@verizon.net" style="color: rgb(149, 79, 114); text-decoration: underline; ">ken.bour@verizon.net</a>.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">In particular, we are interested in learning:<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span style="font-size: 12pt; font-family: Symbol; "><span>·<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 12pt; ">Are the questions intelligible and is the wording clear as to intent?<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span style="font-size: 12pt; font-family: Symbol; "><span>·<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 12pt; ">Are the design and format straightforward?<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span style="font-size: 12pt; font-family: Symbol; "><span>·<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 12pt; ">Does the scaling (1-7) make sense?<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span style="font-size: 12pt; font-family: Symbol; "><span>·<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 12pt; ">Are the instructions clear?<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span style="font-size: 12pt; font-family: Symbol; "><span>·<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 12pt; ">Is the online presentation (QuestionPro) easy to complete?<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span style="font-size: 12pt; font-family: Symbol; "><span>·<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 12pt; ">Can the entire questionnaire be completed within 30 minutes?<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt 0.5in; font-size: 11pt; font-family: Calibri, sans-serif; text-indent: -0.25in; "><span style="font-size: 12pt; font-family: Symbol; "><span>·<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 12pt; ">Are there any important elements of the Working Group’s operations that have been neglected?<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">Thank you in advance for your WG’s involvement in testing this assessment instrument.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-size: 12pt; ">Ron Andruff, Chair, SCI<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-family: Arial, sans-serif; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><span style="font-family: Arial, sans-serif; "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Ron Andruff<o:p></o:p></span></b></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; ">RNA Partners<o:p></o:p></span></b></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; "><a href="http://www.rnapartners.com" style="color: rgb(149, 79, 114); text-decoration: underline; ">www.rnapartners.com</a><o:p></o:p></span></b></div><div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif; "><o:p> </o:p></div></div></div></blockquote></div><br><div apple-content-edited="true">
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