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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>SCI Members:<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>As your guest consultant on this project, I would like to weigh-in on Mikey’s inquiry…<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Given that we have made a lot of progress recently and the concepts, rationale, design, and questionnaire are fresh on our minds, I recommend that we move to the next phase as soon as practicable. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>I agree with Mikey’s observation that there is an advantage to being “done” with the work plan before undertaking the assessment, but I hope that we do not have to postpone forward progress until October-November unless there is no other reasonable course of action available. <o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>If the “Thick WHOIS” WG is not quite ready, may I suggest that we identify another WG for testing that has recently closed? Perhaps Marika could offer a recommendation. It would take me just a few minutes to customize the letter and the questionnaire for another team.<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Ken Bour<o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></a></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> owner-gnso-improvem-impl-sc@icann.org [mailto:owner-gnso-improvem-impl-sc@icann.org] <b>On Behalf Of </b>Mike O'Connor<br><b>Sent:</b> Thursday, August 08, 2013 8:56 AM<br><b>To:</b> Ron Andruff<br><b>Cc:</b> gnso-improvem-impl-sc@icann.org; 'Ken Bour'<br><b>Subject:</b> [gnso-improvem-impl-sc] Re: Working Group Self-Assessment Test<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>thanks all,<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>this looks great. here's a choice for you. i could either forward this *now* or i could wait until the Thick Whois WG is done (we're likely to wrap up well before Argentina). <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>the advantage of "now" is that we get feedback sooner.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>the advantage of "done" is that's when the evaluation fits in the workplan. <o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>i'm very much on the fence. either way would be fine with me. Avri, you're in that WG. i'm especially looking to you for preferences/thoughts here.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>mikey<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Aug 7, 2013, at 1:39 PM, Ron Andruff <<a href="mailto:randruff@rnapartners.com">randruff@rnapartners.com</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal><br><br><o:p></o:p></p><div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Dear Mikey,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>As a member of the Standing Committee on Improvements Implementation (SCI), you have been intimately involved in helping develop a new instrument that we are calling “Working Group Self-Assessment.” Delving back into the history of the GNSO Improvements initiative (2008-2012), it had always been envisioned that there would be team member evaluations of Working Group processes; however, no prescription for such an instrument had been undertaken until now. The purpose of these assessments is to provide Chartering Organizations, such as the GNSO Council, important information about how well its Working Groups are functioning through an examination of their<span class=apple-converted-space> </span><b>Inputs -> Processes -> Outputs</b><span class=apple-converted-space> </span>and ultimately leading to continuing process improvements.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>As the Chair of the “Thick WHOIS” Working Group, we appreciate your willingness to ask your team members if they would help us<span class=apple-converted-space> </span><u>test</u><span class=apple-converted-space> </span>the latest version of the questionnaire that has been customized at this link:<span class=apple-converted-space> </span><a href="http://thickwhois.questionpro.com"><span style='color:#954F72'>http://thickwhois.questionpro.com</span></a>. All of the background information and instructions are contained within the instrument, so there is little more that you need to do other than provide an invitation and, say, a 2-3 week timeframe to complete it. </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Our consultant, Ken Bour, will monitor the completion process, provide status updates to the SCI, and be available to provide technical assistance if needed by any of your team members.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>It would be most helpful if your members would complete the questionnaire<span class=apple-converted-space> </span><b>as though</b><span class=apple-converted-space> </span>it were a real self-assessment for the “Thick WHOIS” Working Group, despite it being a test at this time. That approach will ensure that the instrument is thoroughly and exhaustively tested.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><u><span style='font-family:"Calibri","sans-serif"'>How to Provide Further Feedback to the SCI</span></u></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>The questionnaire is designed, of course, to ask about Working Group members’ experiences – not the Working Group itself. To provide your team members with a place where they can provide feedback about the instrument, we created a separate page in the “Thick WHOIS” ICANN Wiki space (Link:<span class=apple-converted-space> </span><a href="https://community.icann.org/x/pVZ-Ag"><span style='color:#954F72'>https://community.icann.org/x/pVZ-Ag</span></a>) where that type of information can be aggregated. We are also set up to accept emails if any of your members would prefer that method. Please ask them to submit any feedback to our Consultant on this project: Ken Bour at<span class=apple-converted-space> </span><a href="mailto:ken.bour@verizon.net"><span style='color:#954F72'>ken.bour@verizon.net</span></a>.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>In particular, we are interested in learning:</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span><span style='font-family:"Calibri","sans-serif"'>Are the questions intelligible and is the wording clear as to intent?</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span><span style='font-family:"Calibri","sans-serif"'>Are the design and format straightforward?</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span><span style='font-family:"Calibri","sans-serif"'>Does the scaling (1-7) make sense?</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span><span style='font-family:"Calibri","sans-serif"'>Are the instructions clear?</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span><span style='font-family:"Calibri","sans-serif"'>Is the online presentation (QuestionPro) easy to complete?</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span><span style='font-family:"Calibri","sans-serif"'>Can the entire questionnaire be completed within 30 minutes?</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div style='margin-left:.5in'><p class=MsoNormal style='text-indent:-.25in'><span style='font-family:Symbol'>·</span><span style='font-size:7.0pt'> <span class=apple-converted-space> </span></span><span style='font-family:"Calibri","sans-serif"'>Are there any important elements of the Working Group’s operations that have been neglected?</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Thank you in advance for your WG’s involvement in testing this assessment instrument.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Calibri","sans-serif"'>Ron Andruff, Chair, SCI</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Ron Andruff</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>RNA Partners</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><a href="http://www.rnapartners.com"><span style='color:#954F72'>www.rnapartners.com</span></a></span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p></div></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><br><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black'>PHONE: 651-647-6109, FAX: 866-280-2356, WEB: <a href="http://www.haven2.com">www.haven2.com</a>, HANDLE: OConnorStP (ID for Twitter, Facebook, LinkedIn, etc.)</span> <o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>