<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; "><div>Another Working Group that has just completed its tasks is the Locking of a Domain Name subject to UDRP Proceedings. Their Final Report was approved by the GNSO Council last week. Although the PDP officially got started under the old rules, the WG phase itself completely ran under the revised PDP rules.</div><div><br></div><div>With best regards,</div><div><br></div><div>Marika</div><div><br></div><span id="OLK_SRC_BODY_SECTION"><div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt"><span style="font-weight:bold">From: </span> Mike O'Connor <<a href="mailto:mike@haven2.com">mike@haven2.com</a>><br><span style="font-weight:bold">Date: </span> Friday 9 August 2013 01:25<br><span style="font-weight:bold">To: </span> "<a href="mailto:ken.bour@verizon.net">ken.bour@verizon.net</a>" <<a href="mailto:ken.bour@verizon.net">ken.bour@verizon.net</a>><br><span style="font-weight:bold">Cc: </span> "<a href="mailto:gnso-improvem-impl-sc@icann.org">gnso-improvem-impl-sc@icann.org</a>" <<a href="mailto:gnso-improvem-impl-sc@icann.org">gnso-improvem-impl-sc@icann.org</a>>, Marika Konings <<a href="mailto:marikakonings@hotmail.com">marikakonings@hotmail.com</a>><br><span style="font-weight:bold">Subject: </span> Re: [gnso-improvem-impl-sc] Re: Working Group Self-Assessment Test<br></div><div><br></div><div><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><base href="x-msg://1329/"><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">
i'm game to go ahead w/the Thick Whois WG -- if Avri (fellow member) concurs that we're "done enough."
<div><br></div><div>m</div><div><br><div><div>On Aug 8, 2013, at 5:54 PM, "Ken Bour" <<a href="mailto:ken.bour@verizon.net">ken.bour@verizon.net</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div lang="EN-US" link="blue" vlink="purple" style="font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div class="WordSection1" style="page: WordSection1; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">SCI Members:<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">As your guest consultant on this project, I would like to weigh-in on Mikey’s inquiry…<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Given that we have made a lot of progress recently and the concepts, rationale, design, and questionnaire are fresh on our minds, I recommend that we move to the next phase as soon as
practicable.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I agree with Mikey’s observation that there is an advantage to being “done” with the work plan before undertaking the assessment, but I hope that we do not have to postpone forward progress
until October-November unless there is no other reasonable course of action available.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">If the “Thick WHOIS” WG is not quite ready, may I suggest that we identify another WG for testing that has recently closed? Perhaps Marika could offer a recommendation. It would take
me just a few minutes to customize the letter and the questionnaire for another team.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Regards,<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Ken Bour<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><a name="_MailEndCompose"><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></a></div><div><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(181, 196, 223); padding: 3pt 0in 0in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span><a href="mailto:owner-gnso-improvem-impl-sc@icann.org" style="color: purple; text-decoration: underline; ">owner-gnso-improvem-impl-sc@icann.org</a><span class="Apple-converted-space"> </span>[<a href="mailto:owner-">mailto:owner-</a><a href="mailto:gnso-improvem-impl-sc@icann.org" style="color: purple; text-decoration: underline; ">gnso-improvem-impl-sc@icann.org</a>]<span class="Apple-converted-space"> </span><b>On
Behalf Of<span class="Apple-converted-space"> </span></b>Mike O'Connor<br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, August 08, 2013 8:56 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Ron Andruff<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:gnso-improvem-impl-sc@icann.org" style="color: purple; text-decoration: underline; ">gnso-improvem-impl-sc@icann.org</a>; 'Ken Bour'<br><b>Subject:</b><span class="Apple-converted-space"> </span>[gnso-improvem-impl-sc] Re: Working Group Self-Assessment Test<o:p></o:p></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
thanks all,<o:p></o:p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
this looks great. here's a choice for you. i could either forward this *now* or i could wait until the Thick Whois WG is done (we're likely to wrap up well before Argentina). <o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
the advantage of "now" is that we get feedback sooner.<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
the advantage of "done" is that's when the evaluation fits in the workplan. <o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
i'm very much on the fence. either way would be fine with me. Avri, you're in that WG. i'm especially looking to you for preferences/thoughts here.<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
mikey<o:p></o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; ">
On Aug 7, 2013, at 1:39 PM, Ron Andruff <<a href="mailto:randruff@rnapartners.com" style="color: purple; text-decoration: underline; ">randruff@rnapartners.com</a>> wrote:<o:p></o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br><br><o:p></o:p></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">Dear Mikey,</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">As a member of the Standing Committee on Improvements Implementation (SCI), you have been intimately involved in helping develop a new instrument that we are calling “Working Group Self-Assessment.” Delving back
into the history of the GNSO Improvements initiative (2008-2012), it had always been envisioned that there would be team member evaluations of Working Group processes; however, no prescription for such an instrument had been undertaken until now. The purpose
of these assessments is to provide Chartering Organizations, such as the GNSO Council, important information about how well its Working Groups are functioning through an examination of their<span class="apple-converted-space"> </span><b>Inputs -> Processes
-> Outputs</b><span class="apple-converted-space"> </span>and ultimately leading to continuing process improvements.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">As the Chair of the “Thick WHOIS” Working Group, we appreciate your willingness to ask your team members if they would help us<span class="apple-converted-space"> </span><u>test</u><span class="apple-converted-space"> </span>the
latest version of the questionnaire that has been customized at this link:<span class="apple-converted-space"> </span><a href="http://thickwhois.questionpro.com" style="color: purple; text-decoration: underline; "><span style="color: rgb(149, 79, 114); ">http://thickwhois.questionpro.com</span></a>.
All of the background information and instructions are contained within the instrument, so there is little more that you need to do other than provide an invitation and, say, a 2-3 week timeframe to complete it. </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">Our consultant, Ken Bour, will monitor the completion process, provide status updates to the SCI, and be available to provide technical assistance if needed by any of your team members.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">It would be most helpful if your members would complete the questionnaire<span class="apple-converted-space"> </span><b>as though</b><span class="apple-converted-space"> </span>it were a real self-assessment
for the “Thick WHOIS” Working Group, despite it being a test at this time. That approach will ensure that the instrument is thoroughly and exhaustively tested.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><u><span style="font-family: Calibri, sans-serif; ">How to Provide Further Feedback to the SCI</span></u></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">The questionnaire is designed, of course, to ask about Working Group members’ experiences – not the Working Group itself. To provide your team members with a place where they can provide feedback about the instrument,
we created a separate page in the “Thick WHOIS” ICANN Wiki space (Link:<span class="apple-converted-space"> </span><a href="https://community.icann.org/x/pVZ-Ag" style="color: purple; text-decoration: underline; "><span style="color: rgb(149, 79, 114); ">https://community.icann.org/x/pVZ-Ag</span></a>)
where that type of information can be aggregated. We are also set up to accept emails if any of your members would prefer that method. Please ask them to submit any feedback to our Consultant on this project: Ken Bour at<span class="apple-converted-space"> </span><a href="mailto:ken.bour@verizon.net" style="color: purple; text-decoration: underline; "><span style="color: rgb(149, 79, 114); ">ken.bour@verizon.net</span></a>.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">In particular, we are interested in learning:</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="">·</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-family: Calibri, sans-serif; ">Are the questions intelligible and is the wording clear as to intent?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="">·</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-family: Calibri, sans-serif; ">Are the design and format straightforward?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="">·</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-family: Calibri, sans-serif; ">Does the scaling (1-7) make sense?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="">·</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-family: Calibri, sans-serif; ">Are the instructions clear?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="">·</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-family: Calibri, sans-serif; ">Is the online presentation (QuestionPro) easy to complete?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="">·</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-family: Calibri, sans-serif; ">Can the entire questionnaire be completed within 30 minutes?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div style="margin-left: 0.5in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; "><span style="">·</span><span style="font-size: 7pt; "> <span class="apple-converted-space"> </span></span><span style="font-family: Calibri, sans-serif; ">Are there any important elements of the Working Group’s operations that have
been neglected?</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">Thank you in advance for your WG’s involvement in testing this assessment instrument.</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; ">Ron Andruff, Chair, SCI</span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Arial, sans-serif; "> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; ">Ron Andruff</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; ">RNA Partners</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; "><a href="http://www.rnapartners.com" style="color: purple; text-decoration: underline; "><span style="color: rgb(149, 79, 114); ">www.rnapartners.com</span></a></span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; "> <o:p></o:p></span></div></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><br><span style="font-size: 9pt; font-family: Helvetica, sans-serif; ">PHONE: 651-647-6109, FAX: 866-280-2356, WEB:<span class="Apple-converted-space"> </span><a href="http://www.haven2.com" style="color: purple; text-decoration: underline; ">www.haven2.com</a>,
HANDLE: OConnorStP (ID for Twitter, Facebook, LinkedIn, etc.)</span><o:p></o:p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div></div></div></blockquote></div><br><div apple-content-edited="true"><br class="Apple-interchange-newline"><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; display: inline !important; float: none; ">PHONE:
651-647-6109, FAX: 866-280-2356, WEB: <a href="http://www.haven2.com">www.haven2.com</a>, HANDLE: OConnorStP (ID for Twitter, Facebook, LinkedIn, etc.)</span></div><br></div></div></div></span></body></html>