<html><body><span style="font-family:Arial; color:#000000; font-size:10pt;"><div>Thanks, Graeme, appreciate the info. And interesting to note that resellers might be resolving these issues with their own customers, rather than involving the sponsoring registrar. I don't know that we had considered that.</div><div><br></div><div>Thanks again--<br><br>J.</div><div><br></div>
<blockquote id="replyBlockquote" webmail="1" style="border-left: 2px solid blue; margin-left: 8px; padding-left: 8px; font-size:10pt; color:black; font-family:verdana;">
<div id="wmQuoteWrapper">
-------- Original Message --------<br>
Subject: [gnso-irtpd] Anecdotal Transfer Data<br>
From: "Graeme" <<a href="mailto:gbunton@tucows.com">gbunton@tucows.com</a>><br>
Date: Fri, May 10, 2013 2:29 pm<br>
To: <<a href="mailto:gnso-irtpd@icann.org">gnso-irtpd@icann.org</a>><br>
<br>
<style>
#wmQuoteWrapper /* Font Definitions */ @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;}
#wmQuoteWrapper /* Style Definitions */ p.MsoNormal, #wmQuoteWrapper li.MsoNormal, #wmQuoteWrapper div.MsoNormal {margin:0cm; margin-bottom:.0001pt; font-size:12.0pt; font-family:"Times New Roman","serif";}
#wmQuoteWrapper a:link, #wmQuoteWrapper span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;}
#wmQuoteWrapper a:visited, #wmQuoteWrapper span.MsoHyperlinkFollowed {mso-style-priority:99; color:purple; text-decoration:underline;}
#wmQuoteWrapper span.EmailStyle17 {mso-style-type:personal-reply; font-family:"Calibri","sans-serif"; color:#1F497D;}
#wmQuoteWrapper .MsoChpDefault {mso-style-type:export-only; font-size:10.0pt;}
#wmQuoteWrapper @page WordSection1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt;}
#wmQuoteWrapper div.WordSection1 {page:WordSection1;}
#wmQuoteWrapper /* List Definitions */ @list l0 {mso-list-id:1756052532; mso-list-template-ids:-1796586758;}
#wmQuoteWrapper ol {margin-bottom:0cm;}
#wmQuoteWrapper ul {margin-bottom:0cm;}
</style><div class="WordSection1"><div class="MsoNormal" style="font-size:12pt;">Hello All,<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;"><o:p> </o:p></div><div class="MsoNormal" style="font-size:12pt;">I spoke with out compliance department today, which handles transfer complaints for both our wholesale and retail businesses.<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;">The numbers are so low that we don’t have any formal tracking of transfer issues, and I wonder if this will even be particularly enlightening.<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;"><o:p> </o:p></div><div class="MsoNormal" style="font-size:12pt;">We’ve taken part in something like 4 TDRPs ever, none in the past couple years.<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;"><o:p> </o:p></div><div class="MsoNormal" style="font-size:12pt;">There is however a low level number of complaints and issues around transfers we typically deal with informally between ourselves and another registrar. This includes both gaining and losing issues. Apparently we deal with ~12 of these a year.<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;"><o:p> </o:p></div><div class="MsoNormal" style="font-size:12pt;">As our model is primarily wholesale, it’s safe to assume there is going to be at least some transfer issues that are dealt with at the reseller level without reaching us, but the volume is low enough not to generate any material issues.<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;"><o:p> </o:p></div><div class="MsoNormal" style="font-size:12pt;">Food for thought.<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;"><o:p> </o:p></div><div class="MsoNormal" style="font-size:12pt;">Graeme<o:p></o:p></div><div class="MsoNormal" style="font-size:12pt;"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></div><div><div class="MsoNormal" style="font-size:12pt;"><span style="font-size:10.0pt;font-family:"Courier New";color:black">_________________________<o:p></o:p></span></div><div class="MsoNormal" style="font-size:12pt;"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Graeme Bunton<o:p></o:p></span></div><div class="MsoNormal" style="font-size:12pt;"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Information Specialist<o:p></o:p></span></div><div class="MsoNormal" style="font-size:12pt;"><span style="font-size:10.0pt;font-family:"Courier New";color:black">Tucows Inc.<o:p></o:p></span></div><div class="MsoNormal" style="font-size:12pt;"><span style="font-size:10.0pt;font-family:"Courier New";color:black">PH: 416 535 0123 ext 1634</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p></o:p></span></div></div><div><div class="MsoNormal" style="font-size:12pt;"><o:p> </o:p></div></div></div>
</div>
</blockquote></span></body></html>