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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">Dear All,<o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">Please find the attendance of the call attached to this email and the MP3 recording below for the New gTLD Subsequent Procedures Working Group call held on Monday, 10 April</span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"> 2017
at 15:00 UTC.<span style="color: rgb(31, 73, 125);"> </span>Attendance of the calls is also posted on the agenda wiki page: </span><a href="https://community.icann.org/x/6rDRAw" style="font-family: -webkit-standard; font-size: 14px;">https://community.icann.org/x/6rDRAw</a></p>
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<b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">MP3: </span></b><a href="http://audio.icann.org/gnso/gnso-new-gtld-subsequent-10apr17-en.mp3" style="font-family: -webkit-standard; font-size: 14px;">http://audio.icann.org/gnso/gnso-new-gtld-subsequent-10apr17-en.mp3</a></p>
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<b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">AC Recording: </span></b><a href="https://participate.icann.org/p3qcegfprp3/" style="font-family: -webkit-standard; font-size: 14px;">https://participate.icann.org/p3qcegfprp3/</a></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">The recordings and transcriptions of the calls are posted on the GNSO Master Calendar page:<span style="color: rgb(31, 73, 125);"><o:p></o:p></span></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__gnso.icann.org_en_group-2Dactivities_calendar-23nov&d=DwMFAw&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8_WhWIPqsLT6TmF1Zmyci866vcPSFO4VShFqESGe_5iHWGlBLwwwehFBfjrsjWv9&m=AhXNWBtYz-BXb7M2-3qcjKD0yCsmUykhrCZS5i-8AiE&s=QkqbJ4BucKABBgdhi6zxOiNbT63-FeBDIjTRmO2d7XA&e=" target="_blank" style="color: purple;">http://gnso.icann.org/en/group-activities/calendar[gnso.icann.org]</a> <o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">** Please let me know if your name has been left off the list **<o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;"> <o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">Mailing list archives: </span><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><a href="http://mm.icann.org/pipermail/gnso-newgtld-wg/" target="_blank" style="color: purple;"><span style="background-color: white;">http://mm.icann.org/pipermail/gnso-newgtld-wg/</span></a><o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;"> <o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">Wiki page: </span><a href="https://community.icann.org/x/6rDRAw" style="font-family: -webkit-standard; font-size: 14px;">https://community.icann.org/x/6rDRAw</a></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">Thank you.<o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">Kind regards,<o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">Michelle <o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;"> <o:p></o:p></span></p>
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<span style="font-size: 11pt; font-family: Calibri, sans-serif;">-------------------------------<o:p></o:p></span></p>
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<b><u><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Adobe Connect chat transcript for Monday</span></u></b><b><u><span style="font-size: 11pt; font-family: Calibri, sans-serif;">, 10 April 2017</span></u></b></p>
<div> Michelle DeSmyter:Dear All, Welcome to the New gTLD Subsequent Procedures WG call on Monday, 10 April 2017 at 15:00 UTC. </div>
<div> Michelle DeSmyter:Meeting wiki page: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_6rDRAw&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8_WhWIPqsLT6TmF1Zmyci866vcPSFO4VShFqESGe_5iHWGlBLwwwehFBfjrsjWv9&m=6B48YOx1bIuzdnSJ6rjS0jPGs1R53zJY2koZ9_VfIhM&s=U-7xXDHoUV-_AAMsz74yheDzSKkJgFcSCbXQx_d6Lw8&e=">https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_6rDRAw&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8_WhWIPqsLT6TmF1Zmyci866vcPSFO4VShFqESGe_5iHWGlBLwwwehFBfjrsjWv9&m=6B48YOx1bIuzdnSJ6rjS0jPGs1R53zJY2koZ9_VfIhM&s=U-7xXDHoUV-_AAMsz74yheDzSKkJgFcSCbXQx_d6Lw8&e=</a></div>
<div> John Laprise:Good morning all</div>
<div> Michael Flemming:Good evening</div>
<div> Vanda Scartezini:hi everyone. glad to attend this meeting after some time out of the office.</div>
<div> Vanda Scartezini:yes clearly</div>
<div> Michael Flemming:Just closed generics this week for WT2.</div>
<div> Michael Flemming:That is all.</div>
<div> Christa Taylor:WT1 meeting tomorrow at 20:00</div>
<div> Michael Flemming:I have added a few edits to my SOI. Nothing significant, however.</div>
<div> John Laprise:Minor, non-material edits.</div>
<div> Vanda Scartezini:thnaks Christa. in my agenda already.</div>
<div> Vanda Scartezini:tks Christa</div>
<div> Vanda Scartezini:thanks Christa</div>
<div> Jonathan Zuck:nnot yet</div>
<div> Cheryl Langdon-Orr (CLO):we were not doing WT updates</div>
<div> Julie Hedlund:Lots of background noise. Reminder to mute when not speaking.</div>
<div> Cheryl Langdon-Orr (CLO):but ok if we do later I guess, not that WT4 has any update to make since last Plenary </div>
<div> John Laprise:RE: Trust (apologies I'm in a loud environment)- The new gTLDS are simply extending the long tail of trust. The original gTLDs will always (barring force majeure) be "most trusted" with ccTLDs following. New gTLDs are highly unlikely to
ever instill the level of trust that .com does. Trust comes from saying what you're going to do and and then doing it repeatedly, over time. We can declare the first but the execution is not our call. We don't control Trust and have little influence over it.</div>
<div> avri doria:The fact that they have already said that should be in our considerations already.</div>
<div> John Laprise:Are we distinguishing end user trust from organizational/system trust? It sounds like we are conflating the two.</div>
<div> Paul McGrady:I think we may be confliating trust with consumer expectation. Trust needs to hold steady. Consumer expectations change based upon new products and services. We should distinguish between the two.</div>
<div> Kavouss Arasteh:Avri+1</div>
<div> Alan Greenberg:@John, it is the jump from trust of the org to trust of ANY use of that TLD that is the difficult part.. Currently my bacnk uses a .com, and I *know* I cannot trust every .com. So the question is what is different to make me consider
.bank differently, and by extension, can I presume I can also trust .doctor..</div>
<div> John Laprise:Thanks for the clarification: I revert to my previous assertion: Trust comes from saying what you're going to do and and then doing it repeatedly, over time. We can declare the first but the execution is not our call. We don't control Trust
and have little influence over it as it pertains to end users.</div>
<div> Donna Austin, Neustar:@Alan, with regard to .doctor, the word has many different meanings and is not just about a doctor of medicine so how do you apply trust in that context?</div>
<div> Rubens Kuhl:It's also of notice that some restricted registries operate on a pre-registration verification system, while others verify after registration (and among those there are ones doing 100% checks, and other doing sampling)</div>
<div> John Laprise:@Alan I agree but IMO that requires an immense public advertizing campaign to introduce and convince the public that a new gTLD is worthy of trust.</div>
<div> Kavouss Arasteh:Why .Doctor shoul apply any other thing than Medcin</div>
<div> John Laprise:And there's no guarrantee of success, especially if domains are not scrupulous.</div>
<div> Donna Austin, Neustar:@John, I would argue that the absence of an immense public advertising campaign regarding the introduction of new gTLDs and explaining to consumers that they exist is one of the reasons why folks don't know whether to trust something
that doesn't have .com at the end of it.</div>
<div> John Laprise:@Donna That's part of it but the larger component is the socialization of brands and the use of the original gTLDs for two decades.</div>
<div> John Laprise:All original Internet users _know_ the original gTLDs</div>
<div> Kavouss Arasteh:Why there should be no tust to .com but thrust to .bank?</div>
<div> John Laprise:@Kavous: ask end users. .com is a known quantity to them; .bank isn't.</div>
<div> Kavouss Arasteh:Do you mean that since . com is a known quantity then there is no trust? </div>
<div> John Laprise:No. I'm saying that if you show two cards to an end user with one saying BankofEngland.com on one and BankofEngland.bank on the other, I'm strongly guessing that there will be a large preference among end users for the former over the latter
solely based on familiarity.</div>
<div> Michael Flemming:Would, however, certain TLDs have committed to PICs if GAC did not offer advice on this?</div>
<div> Michael Flemming:Paul took my thunder.</div>
<div> Kavouss Arasteh:but this is contrary to what someone's statement that there is no or less trust to . com vis a vis . bank</div>
<div> John Laprise:Trust is an end user perception, not an absolute. I'm talking about how end users actually perceive and weigh information and the role of familiarity and use.</div>
<div> John Laprise:.com ismore familiar than .bank and people tend to shy away from the unfamiliar</div>
<div> Christa Taylor:Makes sense and helpful. Thank-you!</div>
<div> Christa Taylor:yes, makes sense!</div>
<div> John Laprise:Question: we mentioned ROI earlier. Is ICANN publishing any ROI data prior to the next round?</div>
<div> Rubens Kuhl:I have to drop now, unfortunately. Will listen for the remaining of the call when available. </div>
<div> Drew Bagley:Thanks everyone - please spread the word about the public comment period</div>
<div> Paul McGrady:Well done Zuck & Co. Thank you.</div>
<div> Christa Taylor:sorry mic not connected I need a min</div>
<div> Vanda Scartezini:I have dropped and back now</div>
<div> Emily Barabas:list of presenters is available here: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_display_NGSPP_Geographic-2BNames-2BWebinar-2Band-2BICANN59-2BSession&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8_WhWIPqsLT6TmF1Zmyci866vcPSFO4VShFqESGe_5iHWGlBLwwwehFBfjrsjWv9&m=6B48YOx1bIuzdnSJ6rjS0jPGs1R53zJY2koZ9_VfIhM&s=u46o5otxgitfwiJAqO3WPYaCUXtUedTHz0Xo0f9xFvk&e=">https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_display_NGSPP_Geographic-2BNames-2BWebinar-2Band-2BICANN59-2BSession&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=8_WhWIPqsLT6TmF1Zmyci866vcPSFO4VShFqESGe_5iHWGlBLwwwehFBfjrsjWv9&m=6B48YOx1bIuzdnSJ6rjS0jPGs1R53zJY2koZ9_VfIhM&s=u46o5otxgitfwiJAqO3WPYaCUXtUedTHz0Xo0f9xFvk&e=</a></div>
<div> Steve Chan:Nothing to add from me</div>
<div> Donna Austin, Neustar:Thanks Avri</div>
<div> Emily Barabas:Nothing from my end</div>
<div> Emily Barabas:The GAC Working Group on the Protection of Geographic Names will present</div>
<div> Susan Payne:@Kavouss, Olga gave the expression of interest</div>
<div> Emily Barabas:Olga is the one who signed up on behalf of this group. The presenters may vary to accomodate the different time zones.</div>
<div> Cheryl Langdon-Orr (CLO):bye for now then, talk again soon... </div>
<div> Robin Gross:Thanks, Avri, and all. Bye. Please join WT3 today at 20:00 UTC on community issues</div>
<div> Christa Taylor 2:Thank-you</div>
<div> Phil Buckingham: thanks Avri </div>
<div> Vanda Scartezini:my connection quite poor today </div>
<div> Vanda Scartezini:my connection quite poor today - will comment online further.</div>
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