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<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Steve, thanks for providing this update.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">The information provided is not as ‘complete’ as that provided to the group in 2017. I’ve attached a document from an RySG Discussion Group that I believe was provided to this group early last
year that summarises the level of detail that was available at that time—I think more detail would be helpful for the purposes of this group. Generalisations are not helpful either—<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">It’s also disappointing that only ‘anecdotal’ information is available about PDT, which I personally don’t find particularly helpful to our discussion because the source doesn’t include any insight
from those that were subject to PDT. For this information to be meaningful, more detailed statistics and analysis is necessary.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Donna <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt">From:</span></b><span style="font-size:11.0pt"> Gnso-newgtld-wg [mailto:gnso-newgtld-wg-bounces@icann.org]
<b>On Behalf Of </b>Steve Chan<br>
<b>Sent:</b> Friday, August 23, 2019 2:26 PM<br>
<b>To:</b> gnso-newgtld-wg@icann.org<br>
<b>Subject:</b> [Gnso-newgtld-wg] SLA Monitoring (SLAM) Statistics<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Dear WG Members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">During the course of discussions, particularly as it relates to RSP pre-approval and most recently, registrant protections, WG members have asked for updated statistics on the Service Level Agreement (SLA)
Monitoring program within ICANN. Attached, please find the latest report. A few contextual notes that may help your digestion of this information:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:11.0pt">The statistics are on a per TLD basis for each month.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:11.0pt">In some months, there are spikes in the number of DNS and RDDS failures. Usually, these spikes are a caused by a failure in an RSP that serves a large number of TLDs.<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo3"><span style="font-size:11.0pt">On the 4ht slide, you will see several failures that reached EBERO thresholds but in the vast majority of cases, the failures did not trigger an EBERO event. As has been shared
previously, this is likely because ICANN Org worked with the registry to resolve the event and/or there were minimal domains under management.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">In addition, members asked for information around Pre-Delegation Testing (PDT), which I believe is now an element of the broader Registry System Testing (RST). Please see the below response from GDD:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">“Additionally, on the PDT/RST side - ICANN org has neither compiled nor published summary data regarding Pre-Delegation Test results from the 2012 round. Testing data was tracked and managed by
IIS, the pre-delegation testing vendor. Such testing data, was not provided to ICANN org as part of the service delivery efforts. However, based on ICANN org management of the Pre-Delegation testing processing since 2012, we can share anecdotal information
based on the collective recollection of org and vendor staff. These anecdotal results include<s>s</s>:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in"><span style="font-size:11.0pt;color:black">1.</span><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:black"> </span><span style="font-size:11.0pt;color:black">Most
TLDs received follow-up questions regarding their PDT testing submission (similar to initial evaluation Clarifying Questions)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in"><span style="font-size:11.0pt;color:black">2.</span><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:black"> </span><span style="font-size:11.0pt;color:black">Approximately
one quarter of TLDs tested required extended testing beyond the standard 2 to 3 week testing cycle. Some of these tests extended up to 12 weeks.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-.25in"><span style="font-size:11.0pt;color:black">3.</span><span style="font-size:11.0pt;font-family:"Times New Roman",serif;color:black"> </span><span style="font-size:11.0pt;color:black">Based
on the flexibility of extended testing and the assistance provided by the PDT vendor to TLD operators, fewer than 10 TLDs required a second full PDT testing cycle.“<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Hopefully you all find this information helpful. If you have questions or concerns, especially for GDD, please let us know.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Best,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Steve<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt">Steven Chan</span></b><b><span style="font-size:11.0pt;font-family:"MS Gothic"">
</span></b><b><span style="font-size:11.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Policy Director, GNSO Support<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Internet Corporation for Assigned Names and Numbers (ICANN) </span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">12025 Waterfront Drive, Suite 300<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Los Angeles, CA 90094-2536</span><span style="font-size:11.0pt;font-family:"MS Gothic"">
</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Email: <a href="mailto:steve.chan@icann.org">
steve.chan@icann.org</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Skype: steve.chan55<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Mobile: +1.310.339.4410<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Find out more about the GNSO by visiting: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__learn.icann.org_&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=DRa2dXAvSFpCIgmkXhFzL7ar9Qfqa0AIgn-H4xR2EBk&m=jLNFXvpu9gNdUeHi-G6sjWNCF9w4_AwhzzUDFZy2elE&s=o7Auz997kA-HPv9PHJCjFVZw7Pgo8krw4MxfqCwBrIU&e=" title="https://urldefense.proofpoint.com/v2/url?u=https-3A__learn.icann.org_&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=DRa2dXAvSFpCIgmkXhFzL7ar9Qfqa0AIgn-H4xR2EBk&m=jLNFXvpu9gNdUeHi-G6sjWNCF9w4_AwhzzUDFZy2elE&s=o7Auz997kA-HPv9PHJCjFVZw7Pgo8krw4Mxf">https://learn.icann.org/</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Follow @GNSO on Twitter: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_ICANN-5FGNSO&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=DRa2dXAvSFpCIgmkXhFzL7ar9Qfqa0AIgn-H4xR2EBk&m=jLNFXvpu9gNdUeHi-G6sjWNCF9w4_AwhzzUDFZy2elE&s=kWw4fQPNjw2lVKy1UjTxS2F0BmjEAzaDFWNmsYywbmE&e=" title="https://urldefense.proofpoint.com/v2/url?u=https-3A__twitter.com_ICANN-5FGNSO&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=DRa2dXAvSFpCIgmkXhFzL7ar9Qfqa0AIgn-H4xR2EBk&m=jLNFXvpu9gNdUeHi-G6sjWNCF9w4_AwhzzUDFZy2elE&s=kWw4fQPNjw2lVKy1UjTxS2F0BmjE">https://twitter.com/ICANN_GNSO</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Transcripts and recordings of GNSO Working Group and Council events are located on the <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__gnso.icann.org_en_group-2Dactivities_calendar&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=DRa2dXAvSFpCIgmkXhFzL7ar9Qfqa0AIgn-H4xR2EBk&m=jLNFXvpu9gNdUeHi-G6sjWNCF9w4_AwhzzUDFZy2elE&s=-L6chFfv0OperrXHHpTF722WnH3FZIutn4cS16IvpOg&e=">GNSO
Master Calendar<span style="color:#954F72"> </span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:black">See All SO and AC events on the <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__features.icann.org_calendar&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=UAy6fqdE7uFkRCc7uzN4yui8bwTtqofadZHiQEIO1vw&m=-3j0Rpfrf9CXzHr5zFQOxH1P0b4MMztS94_2eyzkY8M&s=9-TBAhNihyEZfKWVWBt0IcfR5bI6SIzBo1ddDmXfB9Q&e=">ICANN
Global calendar<span style="color:#954F72"> </span>[features.icann.org]</a><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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