[Gnso-ppsai-pdp-wg] Proposal contactability

Sun Aug 17 22:23:05 UTC 2014

Thanks to Volker for getting this conversation started.  I also share the belief that we should define a system that assures reporters their claims will be relayed by P/P services.  However, I disagree on some key points raised by Volker and others.

First, I do not believe there should be any attempt to filter submitted reports based on content.  That approach does not scale, and simply results in an arms race where would-be spammers attempt to circumvent the filters.  Also, I do not believe P/P services should relay —all—reports.  This treats the P/P email point of contact as an email “alias” for the beneficial user’s real address, and completely defeats the purpose of the service (most of our P/P customers engage the service to avoid being spammed).

I favor an approach that is modeled after ICANN’s Invalid WHOIS Reporting System, and one that many Registrars have implemented to guard against WHOIS harvesting – an access whitelist.  Speaking generally, such a system would require reporters to identify themselves when submitting a claim for relay.  Is reporter should also have to designate the email address from which relay claims will originate, and the service provider agrees to honor relay request from that Address without discriminating on its content.  The P/P service provider can then monitor the use of the relay system by each reporter, and suspend or terminate access for any reporter that is found to be abusing the system.

If this sounds familiar, it is blatantly copied from the EWG's proposed RDS concept. I think this idea has merit, and regardless of what happens to the rest of the EWG's recommendations, we should consider opportunities to implement this proposal in existing contexts.

Look forward to continuing our discussions on this point on Tuesday.

Thanks—

J.

From: Volker Greimann <vgreimann at key-systems.net<mailto:vgreimann at key-systems.net>>
Date: Wednesday, August 13, 2014 at 4:27
To: "gnso-ppsai-pdp-wg at icann.org<mailto:gnso-ppsai-pdp-wg at icann.org>" <gnso-ppsai-pdp-wg at icann.org<mailto:gnso-ppsai-pdp-wg at icann.org>>
Subject: [Gnso-ppsai-pdp-wg] Proposal contactability

As Susan and Steve have repeatedly asked what my proposal would be to ensure contactability of the beneficial owner/registrant.

As a basis, a spec derivative of the WAP spec to the RAA would have to be developed. I took the liberty of modifying the WAP for this purpose as a basis for discussion.
This would bring the obligation of the privacy service provider to validate and verify the contact details to the same level of that of the registrar, thus ensuring the Service Provider has either accurate details or a duty to verify and validate.

Now, I would agree that some level of a contactibility guarantee is warranted. This could be something to this tune, as a basis for discussion:

"Service Provider are required provide a means for third parties to directly or indirectly communicate with the Beneficial Owner. Such means may include any of the following:
a) providing a postal mail forwarding address
b) providing a collective email point of contact for all domain names under the Service (such as abuse at service.provider<mailto:abuse at service.provider>)
c) providing an individual email point of contact for each domain name under the Service (such as string at domain.name<mailto:string at domain.name> or domain.name at service.provider<mailto:domain.name at service.provider>)
...
...

Service Provider must inform potential complainants about the accepted means of communication on its website. Service provider may refuse to forward, process or even accept communications sent by a non-accepted means of communication. In case forwarding of postal communications is offered, Service Provider may charge complainant reasonable handling fees and costs for the forwarding service and defer the forwarding of communications until payment is received.

Service Provider may refuse to forward spam, duplicate messages, purchase or business inquiries, harrassing communications, anonymous communications and/or unwanted communications. Service Provider is authorized to update or modify the means of communication from time to time. Service Provider is authorized to blacklist complainants with a history of abusing the provided means of communication."

All subject to further discussion, ofc.

I realize this draft goes into detail more than we should in this WG, but having been asked for a proposal, I felt it necessary in order to move the discussion ahead.
Terms:
Service Provider - Privacy/Proxy Service Provider
Beneficial Owner - Replaces "Registrant"
filter - not deliver to Beneficial owner
Service - the privacy/proxy services

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