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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks Graeme. I want to make sure I understand your point on Questions 4 and 5 – which are basically just asking p/p providers for statistics on how often
they disclose customer/beneficial user information to third-party complainants (percentage-wise), and who those complainants are (LEA, 3P IP complainants, etc.).
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Are you saying that if I as a customer ask my p/p provider how many times they’ve disclosed my contact information to complainants – and if so, to whom – most
providers would respond that it’s exceedingly difficult to track that information, and that therefore they don’t know? <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> gnso-ppsai-pdp-wg-bounces@icann.org [mailto:gnso-ppsai-pdp-wg-bounces@icann.org]
<b>On Behalf Of </b>Graeme Bunton<br>
<b>Sent:</b> Monday, September 22, 2014 4:50 PM<br>
<b>To:</b> Keith Kupferschmid; PPSAI WG<br>
<b>Subject:</b> Re: [Gnso-ppsai-pdp-wg] Questions for P/P providers from the WG call earlier today<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Hi Keith,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">We've seen descriptions of their processes from GoDaddy, Tucows and Endurance.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">What I think should be inferred though from our discussions and from those descriptions is that there are no established standards for disclosure because they are exceedingly difficult to
craft. In many respects, standards would make the jobs of our compliance teams significantly easier. However, in our years of doing business we have never come to a place where we've found a set of rules that we can apply to the variety of requests that we get.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">This working group is attempting to codify rules (in a relatively short time frame) that service providers haven't been able to achieve individually. This isn't to say we shouldn't try, but
it's clearly not easy. There are few black and white cases, and unending reams of gray requests, which is why we've heard so much about providers protecting their ability to exercise discretion.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">As for the below questions:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">1. I think I answered this previously in my description of our service.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">2. is an idea we had previously considered, 'self-requested take-down' might be something we offer pending the outcome of this WG<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">3. We do not have one for private 3rd parties. Excluding LEA and UDRP<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">4. & 5. Answers to these require the provider to be using some sort of ticketing/request system that allows tagging/categorization and reporting based on outcomes. Many may not be big enough
to have this sort of system in place, or have systems that don't offer these features. This is probably exceedingly difficult information to capture.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Graeme<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">_________________________
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Graeme Bunton
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Manager, Management Information Systems
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Manager, Public Policy
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Tucows Inc. <o:p>
</o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">PH: 416 535 0123 ext 1634
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">------ Original Message ------<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">From: "Keith Kupferschmid" <<a href="mailto:keithk@SIIA.net"><u><span style="color:blue">keithk@SIIA.net</span></u></a>><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">To: "Mary Wong" <<a href="mailto:mary.wong@icann.org"><u><span style="color:blue">mary.wong@icann.org</span></u></a>>; "PPSAI WG" <<a href="mailto:gnso-ppsai-pdp-wg@icann.org"><u><span style="color:blue">gnso-ppsai-pdp-wg@icann.org</span></u></a>><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Sent: 9/22/2014 1:58:36 PM<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif"">Subject: Re: [Gnso-ppsai-pdp-wg] Questions for P/P providers from the WG call earlier today<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Tahoma","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">My apologies if I missed something, but I have not seen any responses to the questions posed below. I think it would be very helpful if the P/P providers could
respond to these questions prior to tomorrow’s meeting if at all possible. <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Keith Kupferschmid<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:gnso-ppsai-pdp-wg-bounces@icann.org"><u><span style="color:blue">gnso-ppsai-pdp-wg-bounces@icann.org</span></u></a> [mailto:<a href="mailto:gnso-ppsai-pdp-wg-bounces@icann.org"><u><span style="color:blue">gnso-ppsai-pdp-wg-bounces@icann.org</span></u></a>]
<b>On Behalf Of </b>Mary Wong<br>
<b>Sent:</b> Tuesday, September 16, 2014 6:38 PM<br>
<b>To:</b> PPSAI WG<br>
<b>Subject:</b> [Gnso-ppsai-pdp-wg] Questions for P/P providers from the WG call earlier today<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Dear WG members,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">With the Chairs’ consent, I’m sending on the questions that were asked by several WG members during the call earlier today, in the hopes that those members who
are or know of P/P providers and their practices can respond. If links to or copies of provider practices and policies can be provided, that would be very helpful too.<o:p></o:p></span></p>
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<ol start="1" type="1">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Calibri","sans-serif"">What are provider practices regarding customer notification when a disclosure request is received, and is the customer given the opportunity to respond? (Note - on the call, James had agreed
to provide information about DBP; Graeme and Michele had responded on behalf of their respective companies – perhaps other providers besides DBP can also step in here?)</span><span style="font-family:"Calibri","sans-serif"">
</span><span style="font-size:10.5pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.5pt;font-family:"Calibri","sans-serif"">Does any provider offer its customer an option other than disclosure or publication, e.g. an opportunity to cancel the registration instead (i.e. what some WG members have mentioned as a “takedown”)?</span><span style="font-family:"Calibri","sans-serif"">
</span><span style="font-size:10.5pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
What are provider “standards" for determining disclosure to third parties? <span style="font-family:"Calibri","sans-serif"">
</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
Can providers give the WG some general information about the percentage of requests for disclosure that are successful<span style="font-family:"Calibri","sans-serif"">
</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
For Q4, do providers also have information about the type of claims those relate to e.g. If they are from LEA, 3P IP claim etc.?<o:p></o:p></li></ol>
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<p class="MsoNormal"><span style="color:black">As also noted on the call, the Chairs will discuss some of the responses and suggestions that were made, with a view toward hopefully offering some kind of summary or recommendation in time for the call next week.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Thanks and cheers<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Mary<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Mary Wong</span></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Senior Policy Director</span></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Internet Corporation for Assigned Names & Numbers (ICANN)</span></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Telephone: +1 603 574 4892</span></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="apple-style-span"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Email:
<a href="mailto:mary.wong@icann.org"><u><span style="color:blue">mary.wong@icann.org</span></u></a></span></span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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