<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif;"><div>Dear WG members,</div><div><br></div><div>Below is the latest version of draft proposed language for Relay, as discussed in the penultimate session of our face-to-face meeting today. As noted, this is intended to follow on to those preliminary conclusions agreed on previously (i.e. relating to electronic communications), and is at this point purely a draft for each of your SG/C/group’s consideration and further review by the full WG at a future meeting. </div><div><br></div><div><div><b><i>"A P/P service provider should notify the requestor upon becoming aware that delivery of the original form of electronic communication has failed. Notification may be by means of a technical mechanism or other means that relays notice of the delivery failure to the requestor and/or provides the requestor with alternate ways to escalate the issue. </i></b></div><div><div><b><i><br></i></b></div><div><b><i>As part of the escalation process, and provided there has been a certain minimum number of delivery failures within a certain specified time frame, the provider should upon request forward a further form of notice to its customer. A provider should have the ability to select the most appropriate means of forwarding (including to account for issues of cost) [and to charge a reasonable fee].”</i></b></div></div></div><div><br></div><div>Thanks and cheers</div><div>Mary</div><div><br></div><div><div><div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Mary Wong</font></font></div><div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Senior Policy Director</font></font></div><div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Internet Corporation for Assigned Names & Numbers (ICANN)</font></font></div><div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Telephone: +1 603 574 4892</font></font></div><div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Email: mary.wong@icann.org</font></font></div><div><br></div></div></div></body></html>