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Hi Susan,<br>
<br>
<blockquote cite="mid:D1400712.888B4%25skawaguchi@fb.com"
type="cite">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252">
<div>1)<span class="Apple-tab-span" style="white-space:pre"> </span>If
there is a defined process to submit a request are you saying
that a proxy vendor may receive 10,000 of the same request? <br>
</div>
</blockquote>
Potentially yes. If we look at the way spam complaints are currently
handled, or copyright infringement complaints, there already is a
very high amount of automation, resulting in massive amounts of
complaints. Just look at how many copyright complaints Google gets
every day.<br>
We also see some complainants sending a single complaint for each
link they consider problematic under the same domain, which may
result in very high bursts of complaints sent our every three days,
depending when they have set their reminder/retry scripts. <br>
<br>
<blockquote cite="mid:D1400712.888B4%25skawaguchi@fb.com"
type="cite">2)<span class="Apple-tab-span" style="white-space:pre">
</span>Or are these requests being sent through other means (such
as an abuse email address) instead of the defined process?
</blockquote>
Currently, in our case every complaint ends up in our ticketing
system (unless is was caught by our spam filters), regardless of the
manner in which it was sent. <br>
<blockquote cite="mid:D1400712.888B4%25skawaguchi@fb.com"
type="cite">
<div><br>
</div>
<div>3)<span class="Apple-tab-span" style="white-space:pre"> </span>What
is the volume?</div>
</blockquote>
Very hard to predict. Some days no automated complaints at all, some
days over a hundred. <br>
<blockquote cite="mid:D1400712.888B4%25skawaguchi@fb.com"
type="cite">
<div><br>
</div>
<div>4)<span class="Apple-tab-span" style="white-space:pre"> </span>Do
you receive hard copy requests</div>
</blockquote>
Even though we specifically indicate that hard copy requests will
not be forwarded, we do regularly receive them.<br>
<blockquote cite="mid:D1400712.888B4%25skawaguchi@fb.com"
type="cite">
<div>5)<span class="Apple-tab-span" style="white-space:pre"> </span>How
does a proxy vendor handle those requests now? <br>
</div>
</blockquote>
Manually, one by one.<br>
<blockquote cite="mid:D1400712.888B4%25skawaguchi@fb.com"
type="cite">
<div>Can you define computer generated? <br>
</div>
</blockquote>
Any automation where a complaint is automatically generated without
human interaction, fact checking or review.<br>
<br>
<blockquote cite="mid:D1400712.888B4%25skawaguchi@fb.com"
type="cite">
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<pre wrap="">_______________________________________________
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</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Bei weiteren Fragen stehen wir Ihnen gerne zur Verfügung.
Mit freundlichen Grüßen,
Volker A. Greimann
- Rechtsabteilung -
Key-Systems GmbH
Im Oberen Werk 1
66386 St. Ingbert
Tel.: +49 (0) 6894 - 9396 901
Fax.: +49 (0) 6894 - 9396 851
Email: <a class="moz-txt-link-abbreviated" href="mailto:vgreimann@key-systems.net">vgreimann@key-systems.net</a>
Web: <a class="moz-txt-link-abbreviated" href="http://www.key-systems.net">www.key-systems.net</a> / <a class="moz-txt-link-abbreviated" href="http://www.RRPproxy.net">www.RRPproxy.net</a>
<a class="moz-txt-link-abbreviated" href="http://www.domaindiscount24.com">www.domaindiscount24.com</a> / <a class="moz-txt-link-abbreviated" href="http://www.BrandShelter.com">www.BrandShelter.com</a>
Folgen Sie uns bei Twitter oder werden Sie unser Fan bei Facebook:
<a class="moz-txt-link-abbreviated" href="http://www.facebook.com/KeySystems">www.facebook.com/KeySystems</a>
<a class="moz-txt-link-abbreviated" href="http://www.twitter.com/key_systems">www.twitter.com/key_systems</a>
Geschäftsführer: Alexander Siffrin
Handelsregister Nr.: HR B 18835 - Saarbruecken
Umsatzsteuer ID.: DE211006534
Member of the KEYDRIVE GROUP
<a class="moz-txt-link-abbreviated" href="http://www.keydrive.lu">www.keydrive.lu</a>
Der Inhalt dieser Nachricht ist vertraulich und nur für den angegebenen Empfänger bestimmt. Jede Form der Kenntnisgabe, Veröffentlichung oder Weitergabe an Dritte durch den Empfänger ist unzulässig. Sollte diese Nachricht nicht für Sie bestimmt sein, so bitten wir Sie, sich mit uns per E-Mail oder telefonisch in Verbindung zu setzen.
--------------------------------------------
Should you have any further questions, please do not hesitate to contact us.
Best regards,
Volker A. Greimann
- legal department -
Key-Systems GmbH
Im Oberen Werk 1
66386 St. Ingbert
Tel.: +49 (0) 6894 - 9396 901
Fax.: +49 (0) 6894 - 9396 851
Email: <a class="moz-txt-link-abbreviated" href="mailto:vgreimann@key-systems.net">vgreimann@key-systems.net</a>
Web: <a class="moz-txt-link-abbreviated" href="http://www.key-systems.net">www.key-systems.net</a> / <a class="moz-txt-link-abbreviated" href="http://www.RRPproxy.net">www.RRPproxy.net</a>
<a class="moz-txt-link-abbreviated" href="http://www.domaindiscount24.com">www.domaindiscount24.com</a> / <a class="moz-txt-link-abbreviated" href="http://www.BrandShelter.com">www.BrandShelter.com</a>
Follow us on Twitter or join our fan community on Facebook and stay updated:
<a class="moz-txt-link-abbreviated" href="http://www.facebook.com/KeySystems">www.facebook.com/KeySystems</a>
<a class="moz-txt-link-abbreviated" href="http://www.twitter.com/key_systems">www.twitter.com/key_systems</a>
CEO: Alexander Siffrin
Registration No.: HR B 18835 - Saarbruecken
V.A.T. ID.: DE211006534
Member of the KEYDRIVE GROUP
<a class="moz-txt-link-abbreviated" href="http://www.keydrive.lu">www.keydrive.lu</a>
This e-mail and its attachments is intended only for the person to whom it is addressed. Furthermore it is not permitted to publish any content of this email. You must not use, disclose, copy, print or rely on this e-mail. If an addressing or transmission error has misdirected this e-mail, kindly notify the author by replying to this e-mail or contacting us by telephone.
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