[gnso-rds-pdp-wg] Use cases: Actual / Real

[Rob Golding]

On 2016-08-08 23:09, Elaine Pruis wrote:
> Thanks for the actual/real use case examples.
> You wrote:
> (whois data not actually needed as we have all the data in our system
> anyway)
> Do you think if the customers knew to look at whois they would have
> been able to sort out any of these issues themselves?

I used to dream of that circumstance, but it's rare and getting less and 
less likely.

We're 20+ years too late to start expecting users to be "trained" before 
they're handed a computer.

End-users want things "done for them" finding it easier to ask than 
follow and "self help".
Even on industry forums it seems the norm now is to post a FAQ, even 
when an existing thread and answer is already on the same page - people 
are simply too lazy to scroll-down and/or read :(

Rob