[gnso-rds-pdp-wg] Use cases: Actual / Real
Rob Golding
rob.golding at astutium.com
Mon Aug 15 12:01:42 UTC 2016
On 2016-08-08 23:09, Elaine Pruis wrote:
> Thanks for the actual/real use case examples.
> You wrote:
> (whois data not actually needed as we have all the data in our system
> anyway)
> Do you think if the customers knew to look at whois they would have
> been able to sort out any of these issues themselves?
I used to dream of that circumstance, but it's rare and getting less and
less likely.
We're 20+ years too late to start expecting users to be "trained" before
they're handed a computer.
End-users want things "done for them" finding it easier to ask than
follow and "self help".
Even on industry forums it seems the norm now is to post a FAQ, even
when an existing thread and answer is already on the same page - people
are simply too lazy to scroll-down and/or read :(
Rob
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