<div>Browser plugins are inherently insecure. Most security experts would advise against enabling such tools, but, as you acknowledged, this is a discussion for another time.<br></div><div><br></div><div>- Ayden</div><div class="protonmail_signature_block"><div><br></div></div><blockquote class="protonmail_quote" type="cite"><div>-------- Original Message --------<br></div><div>Subject: Re: [gnso-rds-pdp-wg] Use cases: Actual / Real<br></div><div>Local Time: August 15, 2016 3:44 PM<br></div><div>UTC Time: August 15, 2016 2:44 PM<br></div><div>From: FVayra@perkinscoie.com<br></div><div>To: rob.golding@astutium.com,gnso-rds-pdp-wg@icann.org<br></div><div><br></div><div>Rob - I'd agree, and that's why WHOIS delivered via browser plugin could do the trick. Of course, a conversation for another time, as is whether consumers could be "trained."<br></div><div>
<br></div><div>
-----Original Message-----<br></div><div>
From: gnso-rds-pdp-wg-bounces@icann.org [mailto:gnso-rds-pdp-wg-bounces@icann.org] On Behalf Of Rob Golding<br></div><div>
Sent: Monday, August 15, 2016 8:02 AM<br></div><div>
To: RDS PDP WG<br></div><div>
Subject: Re: [gnso-rds-pdp-wg] Use cases: Actual / Real<br></div><div>
<br></div><div>
On 2016-08-08 23:09, Elaine Pruis wrote:<br></div><div>
> Thanks for the actual/real use case examples.<br></div><div>
> You wrote:<br></div><div>
> (whois data not actually needed as we have all the data in our system<br></div><div>
> anyway)<br></div><div>
> Do you think if the customers knew to look at whois they would have<br></div><div>
> been able to sort out any of these issues themselves?<br></div><div>
<br></div><div>
I used to dream of that circumstance, but it's rare and getting less and<br></div><div>
less likely.<br></div><div>
<br></div><div>
We're 20+ years too late to start expecting users to be "trained" before<br></div><div>
they're handed a computer.<br></div><div>
<br></div><div>
End-users want things "done for them" finding it easier to ask than<br></div><div>
follow and "self help".<br></div><div>
Even on industry forums it seems the norm now is to post a FAQ, even<br></div><div>
when an existing thread and answer is already on the same page - people<br></div><div>
are simply too lazy to scroll-down and/or read :(<br></div><div>
<br></div><div>
Rob<br></div><div>
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