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--></style></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><a name="_MailOriginalBody"><span style='font-size:11.0pt'>All, </span><o:p></o:p></a></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Below are the action items and notes staff captured from the RPM Data Sub Team meeting today (02 February 2018). The notes from the call are posted to the Sub Team wiki space, together with the call recording, transcript and Adobe Connect chat and attendance records.</span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Note also that the next call will be on <b>Friday, 09 February at 1700 UTC.</b></span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Best Regards,</span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Julie</span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Julie Hedlund, Policy Director</span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:11.0pt'> </span></b><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:11.0pt'>Action Items:</span></b></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoNormal style='mso-list:l1 level1 lfo3'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Section 4, Survey of Registrants: Staff will update the Google document based on the discussion on the call on 02 February.</span></span><span style='mso-bookmark:_MailOriginalBody'><o:p></o:p></span></li><li class=MsoNormal style='mso-list:l1 level1 lfo3'><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Section 3, Survey of TM and Brand Owners: Sub Team members should review and comment on the list concerning the final anecdotal and data questions for the question “What is the evidence of harm under the existing [exact match] system?”, page 22-23 at </span></span><a href="https://docs.google.com/document/d/1EUXC03ccuYhRMa_X4hDCPrq88KkF6qBRkL6sCcNutoI/edit?usp=sharing"><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>https://docs.google.com/document/d/1EUXC03ccuYhRMa_X4hDCPrq88KkF6qBRkL6sCcNutoI/edit?usp=sharing</span></span><span style='mso-bookmark:_MailOriginalBody'></span></a><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>. </span></span><span style='mso-bookmark:_MailOriginalBody'><o:p></o:p></span></li></ol><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> </span><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><b><span style='font-size:11.0pt'>Notes:</span></b><o:p></o:p></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>1. Update on the RFP -- Goal is to complete the table by 19 February (staff recommendation).<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>2. Commence discussion on Section 4 (Registrants):<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Google Doc: https://docs.google.com/document/d/1EUXC03ccuYhRMa_X4hDCPrq88KkF6qBRkL6sCcNutoI/edit?usp=sharing<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>General Points (Add to “General Recommendations” section of the table:<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- We are surveying registrants: experience with conducting surveys when surveying this type of audience we should keep the survey short and keep away from open-ended questions and try to use multiple choice questions. Decide whether to come up with the questions ourselves, or let the provider do it? Less sophisticated audience. Discussion might also inform the selection of the survey provider.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Consider how we get our registrants -- one is engage the survey company; an alternative would be to survey Registrars' customers, though that might be tricky. Might to talk about the direction we want to give to the survey provider on how to reach registrants.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Trying to keep costs down and a cost driver is open-ended questions since someone has to categorize them.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>Questions:<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><i><span style='font-size:11.0pt'>Have you ever registered a domain name, if the answer is "no" then terminate the survey<o:p></o:p></span></i></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Deleted because a number of people have tried to register but couldn't (not a potential registrant). <o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Could include: "Have you registered? If not, why?" If to the population in general they might ask "what is a domain name?" We want to get into to it for why they haven't registered, but we aren't at the point of a domain name survey.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Or, does this fit into the potential registrant section, but don't want to count people twice. Maybe if you answer "yes" you keep going, if "no" then you go to the survey of potential registrants.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Could put it in a note to the survey provider: those who have registered, those who have tried but failed for whatever reason, and those who are interested but haven't tried. <o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'> <o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><i><span style='font-size:11.0pt'>Have you received any kind of objection to your choice of a domain name? If so what type?<o:p></o:p></span></i></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Will garner information we won't need and is likely to turn off the respondent.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Leave a lot of leeway to the survey provider.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Somehow signal that the best way to ascertain whether they received an official trademark claims notice is to have it direct to a standard notice and ask if that is what they received. Point to "Official Trademark Claims Notice".<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Scan down in the questions and note that we ask "if you received a notice that said..." Then add, "Yes, no, or not sure". or: "Which of the following did you receive: a) Trademark Claims Notice from Registrar, b) cease and desist letter from another party, c) other type of objection (if so, Explain ____)"? Cover the possibilities in the multiple choice questions. Ask the survey provider how we best funnel people.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- If we ask something really open-ended that could capture all kinds of steps in the process, such as a cease-and-desist letter. In this question that is what we are trying to elicit -- did you get a claims notice even if you didn't know what it was. Don't want to get people who got cease-and-desist letters.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Undecided if we need to ask this question, and ask the survey provider which they think is the best approach.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><i><span style='font-size:11.0pt'>When you registered names in any of the new top-level domains, did you receive a notice that stated... <o:p></o:p></span></i></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Then if "no" terminate the survey? If yes, then go to the comprehensive questions. Or if no, continue to get hypothetical information -- if they got a notice, would they understand it. If you receive a notice that looked like this, what would you do about it. If you abandoned you registration why did you -- skip ahead to other questions. These people that have registered, they have or haven't abandoned, two paths: haven't received a claims notice but we want to ask how they would react if the receive on, 2) abandonment that don't apply to trademark claims but apply to other parts of the survey. Once we have someone in the survey we want data about claims notice but behaviors that might apply to other transactions. Capture all the experience -- word it broadly enough to get a good collective experience.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Gateway Question #1: Have you applied to register a New gTLD Domain Name? If No: Go to Potential Registrants no Application Qs -- If Yes: Go to Gateway Question #2: Have you registered a New gTLD Domain Name? If No: Go to Potential Registrants but No Registration Qs -- If Yes: Go to Registrants Qs. <o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Charter questions ask about Trademark Claims, but also general abandonment. When we have a registrant and we ask them if they registered, we also ask if they have registrations that you weren't granted take them through the potential registrant questions.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Flow from Section 4 into Section 5.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- This part of the survey is where you succeeded, and this part is about where you didn't.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Suggestion: Do continue with these questions as they are still valid, make sure the questions are clear. Let the survey provider decide where we off ramp or on ramp -- or not "off ramp" but being directed to Qus that apply.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><i><span style='font-size:11.0pt'>These next questions should be asked of people who said they did receive an objection...<o:p></o:p></span></i></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Very open ended -- first try to capture information in multiple-choice questions and then proceed to open-ended questions.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Or, start open-ended and avoid leading people to answer in a certain way. Given them a chance to say what they would in their own words and then given them multiple choice. Include -- "did you proceed or not" as an off ramp. <o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Or, have multiple choice with "other" included. Also, with open-ended it might be hard to categorize the responses.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Or, provide "other" with explanation, but also specific multiple choice so that metrics can be obtained.<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginalBody'> </span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'>-- Give them a chance to say what actually happened.</span></span><span style='mso-bookmark:_MailOriginalBody'><span style='font-size:11.0pt'><o:p></o:p></span></span></p></div></body></html>