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</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:black">Dear All,<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<span style="color:black">Please see below the action items and notes captured by staff from the<span class="apple-converted-space"> </span></span>Data<span class="apple-converted-space"><span style="color:black"> </span></span><span style="color:black">Sub
Team call held on 18<span class="apple-converted-space"> </span>July 2018 (1</span>7<span style="color:black">:00-1</span>8<span style="color:black">:30 UTC). Staff have posted to the wiki space the action items and notes. <i>Please note that these will
be high-level notes and are not meant as a substitute for the recording.</i> The recording, AC chat, and attendance records are posted on the wiki<span class="apple-converted-space"> </span>at:<span class="apple-converted-space"> </span></span><span class="apple-converted-space"><a href="https://community.icann.org/x/ioxHBQ">https://community.icann.org/x/ioxHBQ</a>.
</span><span style="color:black"><o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<span style="color:black">Best Regards,<o:p></o:p></span></p>
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<span style="color:black">Ariel<o:p></o:p></span></p>
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<span style="color:black"> <o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Ariel Xinyue Liang</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">GNSO Policy Support Specialist</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Internet Corporation for Assigned Names and Numbers (ICANN)</span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">==<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>ACTION ITEMS<o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">Sub Team to review the trademark owners survey and suggest which questions remove/truncate to reduce the length; Sub Team to consider whether splitting the TM survey into shorter
surveys based on sections (e.g., Sunrise, Claims, Reserved Names) would be more effective in reducing lengths.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">AG to consider the suggestion allowing respondents preview all the questions to set the right expectation (e.g., via a PDF). <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">AG to provide input on TM survey questions that respondents could not really answer.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">AG to consider breaking the TM survey into three short surveys (i.e., Sunrise, Claims, Reserved Names); respondents get links to the three surveys and they can take as many as they'd
like; or respondents get randomly selected to take one of the three short surveys based on certain qualification/selection criteria.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">AG to consider combining/consolidating Q4g, Q5, and Q6 in the Registrar Survey.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">AG to consider combining/consolidating the questions with related tables to reduce the Registry Survey length to 20 questions<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">AG to clarify in Registry Survey Q2 that we are seeking responses from the actual registry operators, not the backend registry operators.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">AG to direct respondents from Q7 to Q10 and Q11, and then ask Q8 and Q9 as add-on questions in Registry Survey.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo18">Staff to schedule a Sub Team meeting on Friday, 20 July at 16:00-17:30 UTC (DONE).<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>NOTES <o:p></o:p></b></p>
<p class="MsoNormal"><b>General Comments Regarding Survey Length <o:p></o:p></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Set respondents' expectation and note that they need approximately 20 minutes to complete each survey (instead of 15-20 min). <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Create means (e.g., worksheet) for respondents to return to the survey and answer the questions that require research and data gathering.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">If specific contact information of individuals is provided, they can return the survey with a password and complete.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Registry survey has 40 questions, registrar 36 questions, and TM survey has 56 questions. The current length of these surveys would cause a lot of drop off.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4"><b>ACTION ITEM</b>: AG to consider the suggestion to allowing respondents preview all the questions (e.g., via a PDF)
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Break the long survey into smaller surveys? Prioritize and reorder the questions so the important questions go first?
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">If there are no follow-up questions to solicit more elaborate responses, it would be challenging to get WG's approval of the survey results.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">If the WG’s interest to get certain data has negative impact on the Sub Team’s ability to obtain data in general, the Sub Team have to challenge the WG. Some data that the WG wants
to obtain is not obtainable. TM owners are not keeping record the way that ICANN asks for, for example.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Expedia’s user experience surveys create two paths: 1) just do the rating (stars), 2) provide more extended responses. Consider adopting this approach to let respondents choose whether
to complete a short or full survey. <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Registries/Registrars have incentive to answer the surveys.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">At the beginning TM survey, perhaps spell out the type of legal counsel should take the survey and the type of data/fact that respondents should have it handy to facilitate their
process answering the survey. <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">The lack of clear indication of the time needed to complete the survey would be off putting.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">The questions in the TM survey are more general and doable type of questions, and less difficult and intimidating than the CCT-RT survey. We should let survey takers understand the
specific information we are seeking instead of asking them to analyze it. <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Ideas for lowering the drop-off rate for the TM survey:
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Present a short survey option and a full survey option (e.g., click here to answer Qs on Claims; here to answer on Sunrise?)
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">After presenting the short survey, ask respondents whether they want to take a subsequent full survey,
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Inform respondents that they would need 40 min to complete the survey, but they will be provided with a password to save their responses and return to the survey to complete; AG could
look into setting this as a default option – two-step process: Want to take the survey? Email us, and AG will provide an individual password,<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Calculate the time needed to complete each section of the survey.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4"><b>ACTION ITEM</b>: AG to provide input on questions that respondents could not really answer.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">The short/full survey approach sounds reasonable, but AG would leave to Data Sub Team to determine whether this approach would get the information that is ultimately useful.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">Would the short survey approach skew the results? Not sure whether skewed responses matter as the goal is to get the data. It is better to get the data we can get rather than "all
or nothing." <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4">If we split the long survey into short surveys, prefer randomization instead of inviting respondents to pick and choose which survey(s) they wish to take (may need to qualify respondents
differently). This would generate less bias. If there is no randomization, you could get responses from people who have strong opinions about certain issue, hence more tendency to bias.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l12 level1 lfo4"><b>ACTION ITEM</b>: AG to consider breaking the TM survey into three short surveys (i.e., Sunrise, Claims, Reserved Names); respondents get links to the three surveys and they can
take as many as they'd like; or respondents get randomly selected to take one of the three short surveys based on certain qualification/selection criteria.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">**<o:p></o:p></p>
<p class="MsoNormal"><b>Registrar Survey <o:p></o:p></b></p>
<p class="MsoNormal">Q1<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo11">Make the question more direct: Which registrar are you employed by?
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q2<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo11">Ask where the headquarters of the registrar is.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q4g, Q5, Q6<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo11"><b>ACTION ITEM</b>: AG to consider combining/consolidating Q4g, Q5, and Q6.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q19<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l17 level1 lfo7">Reword the question to "At what point in the registration process do you typically display the Claims Notice..."
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l17 level1 lfo7">Options for drop down menu may include the relevant steps of a domain name registration process:
<o:p></o:p></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:.25in;mso-list:l15 level1 lfo9">WHOIS Lookup<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l15 level1 lfo9">When the domain name is selected<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l15 level1 lfo9">When the domain name is added to the cart <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l15 level1 lfo9">When the consumer log into the registrar account or create an account
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l15 level1 lfo9">When the consumer is present with the terms & clickthrough agreements<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l15 level1 lfo9">When the consumer is present with the renewal information<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l15 level1 lfo9">When the consumer proceeds to check out
<o:p></o:p></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l16 level1 lfo10">Most people may get the Claims Notice just before the check-out step.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">**<o:p></o:p></p>
<p class="MsoNormal"><b>Registry Survey <o:p></o:p></b></p>
<p class="MsoNormal">General Comments<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l16 level1 lfo10"><b>ACTION ITEM</b>: AG to consider combining/consolidating the questions with related tables to reduce the survey length to 20 questions
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q2<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l16 level1 lfo10"><b>ACTION ITEM</b>: AG to clarify that we are seeking responses from the actual registry operators, not the backend registry operators.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q7-12<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l16 level1 lfo10"><b>ACTION ITEM</b>: AG to direct respondents from Q7 to Q10 and Q11, and then ask Q8 and Q9 as add-on questions
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q9 <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l16 level1 lfo10">Respondents who already offer such TLDs would be able to understand the vagueness of the wording. Leave it as is.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q10a<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l16 level1 lfo10">"Publishing reserved names would violate local laws" would apply to a small number of jurisdictions.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l16 level1 lfo10">Drop-down menu options:
<o:p></o:p></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:.25in;mso-list:l11 level1 lfo12">
Such publication would violate local laws<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l11 level1 lfo12">
Trade secret<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l11 level1 lfo12">
Reluctance to post competitive data<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:.25in;mso-list:l11 level1 lfo12">
OPEN field <o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q16<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l13 level1 lfo13">This is a concluding question, put at the end.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q17<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l14 level1 lfo14">Old wording is confusing too, e.g., 'special rules', 'certain groups'.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l14 level1 lfo14">Do we want to offer special group access based on their restricted TLDs and eligibility criteria? There may be special rules for government affiliated groups to register restricted
TLDs before brand owners (e.g., police.city). Q17 should be worded broad enough but at the same to put some parameters around it.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l14 level1 lfo14">Take out 'brand owners' in the brackets <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l14 level1 lfo14">Remove “Sunrise"; just say "…first access to their target audience..."
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Q21<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l6 level1 lfo15">Did you face any challenges with regard to both of your LRP/APLP and mandatory sunrise period?
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">**<o:p></o:p></p>
<p class="MsoNormal"><b>Actual / Potential Registrant Survey <o:p></o:p></b></p>
<p class="MsoNormal">Q5a<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l9 level1 lfo17">Concerned about the "more than once". Respondents may not remember.
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l9 level1 lfo17">Ask a follow up question -- For subsequent time(s) that you get a claims notice, did you do anything differently? Open Ended follow-up question could provide the opportunity for respondents
to elaborate without making it onerous.<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l9 level1 lfo17">We really want to hear back from registrants that received Claims Notice more than once.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
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