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<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:black">Dear All,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Please see below the action items and notes captured by staff from the Data Sub Team call held on 20 July 2018 (16:00-17:30 UTC). Staff have posted to the wiki space the action items and notes. <i>Please note
that these will be high-level notes and are not meant as a substitute for the recording.</i> The recording, AC chat, and attendance records are posted on the wiki at: <a href="https://community.icann.org/x/vQJdBQ">https://community.icann.org/x/vQJdBQ</a>.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Have a great weekend everyone!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:black">Best Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Ariel<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Ariel Xinyue Liang</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">GNSO Policy Support Specialist</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Internet Corporation for Assigned Names and Numbers (ICANN)</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">==</span><span style="color:black"><o:p></o:p></span></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></b></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEMS<o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to include, in the introduction, a statement that “If you are an outside law firm or agent that receive this survey, please answer the survey
with one specific client in mind” or something similar to that effect. <o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to do a global change with respect to "you/your company" – this change may affect how certain questions are worded.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to remove Q1.<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to move Q2 after Q3.
<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to reword the Q5a so the respondents can provide numbers directly instead of percentages, with options like 1-5, 6-10, 10-20, etc.<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to change "enough" to "any"<span class="apple-converted-space"> in Q5b.
<o:p></o:p></span></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to remove Q6.
<o:p></o:p></span></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to change the added phrase in Q8b to: "Did you register a domain name that matches your trademark?" or “Have you registered a domain name that
incorporates your trademark?”<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to use Kristine's suggested wording in Q9.
<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to remove Q13a.
<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to change "type" to "timing" for the bullet 4 in Q17.
<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to delete Q18.
<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to include Q21 in BOTH Sunrise & Claims surveys if we split the full TM survey.
<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to create an introductory paragraph before Q22, defining NORN and setting context per Kristine's suggestion. Check Kristine's comment in the
Google doc.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to provide estimated dates for survey finalization & launch, including the date when they will begin issuing the surveys on a rolling basis.
<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to circulate the revised surveys to the Sub Team<span class="apple-converted-space"> as soon as they are ready on a rolling basis
<o:p></o:p></span></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kristine to suggest rewording for Q13.<span class="apple-converted-space"> <o:p></o:p></span></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kristine to provide suggestion/input to Q26.<o:p></o:p></span></li><li class="p1" style="mso-list:l27 level1 lfo31"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Staff to tentatively schedule a Data Sub Team call on Wed, 25 July at 17:00-18:30 UTC (DONE)<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">NOTES<o:p></o:p></span></b></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">General Comments<span class="apple-converted-space"> </span><o:p></o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l17 level1 lfo36"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">To provide respondents the correct expectation of time needed to complete the surveys, AG will share a preview of the full surveys. AG also agrees
to cut up the TM survey into shorter ones (i.e., Sunrise, Claims, Reserved Names), and invite the respondents to select which survey(s) to take.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l17 level1 lfo36"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Not sure whether we should ask respondents to choose the survey(s) to take.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Trademark Owners Survey<span class="apple-converted-space"> </span><o:p></o:p></span></b></p>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">General Comments
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Referencing you or your company without referencing outside counsel is a concern.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We should find out on whose behalf the respondents are answering the questions. For the person answering the questions, ask “who are you?<span class="apple-converted-space">”</span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Where this survey is going to? e.g., law firm, business, trademark owners, etc.?<span class="apple-converted-space"> </span>Outside counsel can answer
the survey. Law firm can forward the survey to their clients.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AG to include, in the introduction, a statement that “If
you are an outside law firm or agent that receive this survey, please answer the survey with one specific client in mind” or something similar to that effect.
<o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AG to do a global change with respect to "you/your company"
– this change may affect how certain questions are worded.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Is there a question about how large is your company? On behalf of what part of your company you are responding to the survey?
<o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Surveys like this will usually end up at the IP/TM group of a company.
<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Preserving anonymity is important, but we can add an option question for people to identify themselves if people are willing to answer.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">For large company, there may be more people that can answer such survey, but this is not a problem. Do not limit the number of people who can answer
the survey.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Based on INTA experience, if we ask the type of company and the size of company, and ask respondents to identify themselves, the impression of the
lack of anonymity would render zero response, as the respondents would be very skeptical.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">INTA asked respondents to identify whether they are nonprofit, for profit, and their revenue. Company size does not strictly correspond to company
spend. Spend impacts whether TM owners register their trademark in the TMCH, as well as their answers
<span class="apple-converted-space">to </span>other follow-up question. If we ask people to self-identify, they need to provide info on their company type and revenue.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Some questions are related to each other. If we split the survey, it may affect these questions.
<o:p></o:p></span></li><li class="p1" style="mso-list:l12 level1 lfo1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We should do a deeper study of all the questions and see whether there are any overlapped/interconnected questions that should be addressed.<span class="apple-converted-space"> It
seems only two questions would be impacted so far. </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q1<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l36 level1 lfo29"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to remove this question.
<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q2<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l36 level1 lfo29"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to move it after Q3<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q3<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l1 level1 lfo27"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Do not use the word 'Counsel', just use 'Agent’. An in-house person is not necessarily legal counsel; they can be in-house IT groups, paralegals,
etc.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l1 level1 lfo27"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If we have external counsel answering the questions, they have to put themselves in the shoe for one specific client.
<o:p></o:p></span></li><li class="p1" style="mso-list:l1 level1 lfo27"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Reword the question to: "Are you responding on behalf a company, or on behalf of a client?"<o:p></o:p></span></li><li class="p1" style="mso-list:l1 level1 lfo27"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Lori does not like "on behalf of" because it doesn't get straight to "inside", "outside" issue.<span class="apple-converted-space"> Perhaps reword
it as “</span>Are you responding as an employee of your company or as an outside service provider?”<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q4<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l4 level1 lfo25"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Can merge with Q1. How many trademarks does the company that you are answering the question for own? If it is 0, terminate the survey.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q5a<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l4 level1 lfo25"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to reword the question so the respondents can provide
numbers directly instead of percentages, with options like 1-5, 6-10, 10-20, etc.<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q5b<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l18 level1 lfo23"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to change "enough" to "any"<span class="apple-converted-space">.
</span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q6<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l18 level1 lfo23"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to remove this question<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q7<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l3 level1 lfo21"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">No need to get into the specifics in the wording of the question.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q7a<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l29 level1 lfo19"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Added wording intends to clarify what is being asked<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q8b<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l31 level1 lfo17"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to change the added phrase to: "Did you register a
domain name that matches your trademark?" or “Have you registered a domain name that incorporates your trademark?”<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q9<span class="apple-converted-space"> </span><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l35 level1 lfo15"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If we split the survey, and if respondents do the Claims section later, we no longer have the proactive/reactive remedies as the first part of the
survey. We might end up not getting this question in relations to Sunrise. <o:p>
</o:p></span></li><li class="p1" style="mso-list:l35 level1 lfo15"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to use Kristine's suggested wording.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q10d<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l13 level1 lfo13"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Leave the question open ended<o:p></o:p></span></li><li class="p1" style="mso-list:l13 level1 lfo13"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Or change "likely" to "able"?<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l13 level1 lfo13"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Simplify the question; don't use the Likert scale and keep the text box in.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l13 level1 lfo13"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We heard from IT people that there are budget hurdles. We want to give them the opportunity to provide the anecdotal evidence. "Do you want to tell
us how it affected your ability?" They can talk about one oddball experience via the open text box.
<o:p></o:p></span></li><li class="p1" style="mso-list:l13 level1 lfo13"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If we have a Likert scale, the options can be: more likely, less likely, completely unable, other ____<o:p></o:p></span></li><li class="p1" style="mso-list:l13 level1 lfo13"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Be more precise for the Likert scale. "High price" or "low price" make me more likely, less likely, completely unable, other___<o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q13a<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="disc">
<li class="p1" style="margin-left:-.5in;mso-list:l28 level2 lfo35"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to remove this question.
<o:p></o:p></span></li></ul>
</ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q13c<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l6 level1 lfo11"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Take out everything before the second bullet point “[If "Yes"] Do you know if any of those were due to...”<o:p></o:p></span></li><li class="p1" style="mso-list:l6 level1 lfo11"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Reword the question to "Do you know any refusal is based on the string being on the reserved name list?"<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l6 level1 lfo11"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Some registry operators may have given the domain names to brand owners. This is viewed as a hostile act. That's why Q13c is being asked. There may
be a better way to shorten Q13 and its sub questions.<o:p></o:p></span></li><li class="p1" style="mso-list:l6 level1 lfo11"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Remove the last bullet "[IF “Yes”] Do you know if any of those were due to the string being on the reserved name list? [MULTIPLE CHOICE]". This may
be very rarely answered.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l6 level1 lfo11"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: Kristine to suggest rewording for Q13<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q17<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l10 level1 lfo9"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">During Sunrise Period, TM owners may need more authorization to do the spend. A lot of information about strategy / portfolio management is proprietary.
Many portfolio managers operate on shoestring budget. So when Respondents see the question, they may interpret it as you need budget approval or strategy approval. It is outside the range of their spend or strategy.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l10 level1 lfo9"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The added phrase "from managers or the client" seems sufficient in bullet 3.
<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l10 level1 lfo9"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The inside baseball question is the one about the "type of Sunrise period" question. If you don't have a struggle about which type of Sunrise period
to choose, you wouldn't be able to answer the question. <span class="apple-converted-space">
</span><o:p></o:p></span></li><li class="p1" style="mso-list:l10 level1 lfo9"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to change "type" to "timing" for the bullet 4.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q18<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l26 level1 lfo7"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to delete the question.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l26 level1 lfo7"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We are trying to understand how effective Sunrise is. If TM owners did not participate in it, do they still need to do a lot of reactive stuff? This
question belongs in Claims, so should be deleted in this section. Some Claims questions may already cover it.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q21<o:p></o:p></span></p>
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<li class="p1" style="mso-list:l25 level1 lfo5"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If we split the survey, this question should be moved to the end, as it covers both Sunrise and Claims.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l25 level1 lfo5"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to include this question in BOTH Sunrise & Claims surveys
if we split the full TM survey. <o:p></o:p></span></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q22<o:p></o:p></span></p>
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<ul style="margin-top:0in" type="disc">
<li class="p1" style="margin-left:-.5in;mso-list:l16 level2 lfo34"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We should define NORN. This is the first question in the new survey. Include an introductory paragraph. The introductory paragraph
can define the NORN. Then follow that introduction with Q22. It makes sense to flag to people that we are talking about Claims in this new section of the survey, and this approach can shorten Q22.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="margin-left:-.5in;mso-list:l16 level2 lfo34"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to create an introductory paragraph
defining NORN and setting context per Kristine's suggestion. Check Kristine's comment in the Google doc.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
</ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q26<o:p></o:p></span></p>
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<li class="p1" style="mso-list:l32 level1 lfo3"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We want to know whether TM owners file a UDRP as a result of NORN.<span class="apple-converted-space"> </span>If you have filed a UDRP, did you file
against 'exact match', 'near match', 'something match'. We are trying to understand whether "exact match" is sufficient. Question is whether Claims Notice is effective. If a UDRP challenge has been successful and it is not an exact match, then that may necessitate
the evaluation of the rule with regard to exact match.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l32 level1 lfo3"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Staff have extracted out the data of UDRP cases filed up to the end of 2017. We will get a refresh of the data in the TMCH database and notices sent,
and align the notices to the domain registered. There would not be exact alignment. TM owners could have gotten a notice, but they may not file UDRP three months after, etc.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l32 level1 lfo3"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">There could also be other factors that a TM owner doesn't file UDRP. NORNs do not necessarily correspond to UDRP cases filed.<span class="apple-converted-space"> </span><o:p></o:p></span></li><li class="p1" style="mso-list:l32 level1 lfo3"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: Kristine to provide suggestion/input to Q26.<span class="apple-converted-space"> </span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
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