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<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Hello Michael and all, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The recordings and transcripts of meetings when the original TM survey questions were being drafted can be found on the wiki pages below (before Analysis Group was selected through RFP):
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">08 Dec 2017: <a href="https://community.icann.org/x/lxVyB">https://community.icann.org/x/lxVyB</a>
<o:p></o:p></p>
<p class="MsoNormal">15 Dec 2017: <a href="https://community.icann.org/x/KRxyB">https://community.icann.org/x/KRxyB</a>
<o:p></o:p></p>
<p class="MsoNormal">05 Jan 2018: <a href="https://community.icann.org/x/YSByB">https://community.icann.org/x/YSByB</a>
<o:p></o:p></p>
<p class="MsoNormal">11 Jan 2018: <a href="https://community.icann.org/x/8SJyB">https://community.icann.org/x/8SJyB</a>
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The recordings and transcripts of meetings when Analysis Group discussed with the Sub Team the proposed TM survey questions can be found on the wiki pages below:
<o:p></o:p></p>
<p class="MsoNormal">08 Jun 2018: <a href="https://community.icann.org/x/Mi4FBQ">
https://community.icann.org/x/Mi4FBQ</a> <o:p></o:p></p>
<p class="MsoNormal">11 Jun 2018: <a href="https://community.icann.org/x/NC4FBQ">
https://community.icann.org/x/NC4FBQ</a> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please let us know if you need anything further information. Have a great weekend!
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Ariel<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Ariel Xinyue Liang<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">GNSO Policy Support Specialist
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">Internet Corporation for Assigned Names and Numbers (ICANN)
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">"Michael Graham (ELCA)" <migraham@expedia.com><br>
<b>Date: </b>Friday, July 20, 2018 at 7:49 PM<br>
<b>To: </b>Ariel Liang <ariel.liang@icann.org>, "gnso-rpm-data@icann.org" <gnso-rpm-data@icann.org><br>
<b>Subject: </b>[Ext] RE: ACTIONS & NOTES: RPM Data Sub Team 20 July 2018<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#1F497D">Could you provide links to the Recordings/Transcripts from our discussions of drafting the Survey questions – in particular those in which we discussed the Trademark Owners survey.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Michael R.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Gnso-rpm-data [mailto:gnso-rpm-data-bounces@icann.org]
<b>On Behalf Of </b>Ariel Liang<br>
<b>Sent:</b> Friday, July 20, 2018 4:40 PM<br>
<b>To:</b> gnso-rpm-data@icann.org<br>
<b>Subject:</b> [Gnso-rpm-data] ACTIONS & NOTES: RPM Data Sub Team 20 July 2018<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Dear All,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Please see below the action items and notes captured by staff from the Data Sub Team call held on 20 July 2018 (16:00-17:30 UTC). Staff have posted to the wiki space the action items and notes. <i>Please note
that these will be high-level notes and are not meant as a substitute for the recording.</i> The recording, AC chat, and attendance records are posted on the wiki at: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_vQJdBQ&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=dRzB-YypMqj9AZjlP_sZHORJtVF4M6AI0vip1lbQy10&m=LJx83LEpAHTQ1uAraJpglYZyXFPO_afavPGb1k1-sKI&s=YljXNftdkZrtpaygmWTOMoGIf0TfQe9DElHpExb5D-I&e=">https://community.icann.org/x/vQJdBQ
[community.icann.org]</a>. </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Have a great weekend everyone!</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Best Regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black">Ariel</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Ariel Xinyue Liang</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">GNSO Policy Support Specialist</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Internet Corporation for Assigned Names and Numbers (ICANN)</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">==</span><o:p></o:p></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span></b><o:p></o:p></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEMS</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l12 level1 lfo2">AG to include, in the introduction, a statement that “If you are an outside law firm or agent that receive this survey, please answer the survey with one specific client in mind” or something similar to that effect.
<o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to do a global change with respect to "you/your company" – this change may affect how certain questions are worded.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to remove Q1.</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to move Q2 after Q3.
</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to reword the Q5a so the respondents can provide numbers directly instead of percentages, with options like 1-5, 6-10, 10-20, etc.</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to change "enough" to "any"<span class="apple-converted-space"> in Q5b.
</span></span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to remove Q6.
</span></span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to change the added phrase in Q8b to: "Did you register a domain name that matches your trademark?" or “Have you registered a domain name that
incorporates your trademark?”</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to use Kristine's suggested wording in Q9.
</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to remove Q13a.
</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to change "type" to "timing" for the bullet 4 in Q17.
</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to delete Q18.
</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to include Q21 in BOTH Sunrise & Claims surveys if we split the full TM survey.
</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to create an introductory paragraph before Q22, defining NORN and setting context per Kristine's suggestion. Check Kristine's comment in the Google
doc.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to provide estimated dates for survey finalization & launch, including the date when they will begin issuing the surveys on a rolling basis.
</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">AG to circulate the revised surveys to the Sub Team<span class="apple-converted-space"> as soon as they are ready on a rolling basis
</span></span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kristine to suggest rewording for Q13.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Kristine to provide suggestion/input to Q26.</span><o:p></o:p></li><li class="p1" style="mso-list:l12 level1 lfo2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Staff to tentatively schedule a Data Sub Team call on Wed, 25 July at 17:00-18:30 UTC (DONE)</span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">NOTES</span></b><o:p></o:p></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">General Comments<span class="apple-converted-space"> </span></span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l8 level1 lfo4">To provide respondents the correct expectation of time needed to complete the surveys, AG will share a preview of the full surveys. AG also agrees to cut up the TM survey into shorter ones (i.e., Sunrise, Claims,
Reserved Names), and invite the respondents to select which survey(s) to take.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="mso-list:l8 level1 lfo4"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Not sure whether we should ask respondents to choose the survey(s) to take.<span class="apple-converted-space"> </span></span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Trademark Owners Survey<span class="apple-converted-space"> </span></span></b><o:p></o:p></p>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">General Comments
</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l5 level1 lfo6">Referencing you or your company without referencing outside counsel is a concern.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We should find out on whose behalf the respondents are answering the questions. For the person answering the questions, ask “who are you?<span class="apple-converted-space">”</span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Where this survey is going to? e.g., law firm, business, trademark owners, etc.?<span class="apple-converted-space"> </span>Outside counsel can answer
the survey. Law firm can forward the survey to their clients.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AG to include, in the introduction, a statement that “If
you are an outside law firm or agent that receive this survey, please answer the survey with one specific client in mind” or something similar to that effect.
</span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> AG to do a global change with respect to "you/your company"
– this change may affect how certain questions are worded.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Is there a question about how large is your company? On behalf of what part of your company you are responding to the survey?
</span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Surveys like this will usually end up at the IP/TM group of a company.
<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Preserving anonymity is important, but we can add an option question for people to identify themselves if people are willing to answer.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">For large company, there may be more people that can answer such survey, but this is not a problem. Do not limit the number of people who can answer
the survey.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Based on INTA experience, if we ask the type of company and the size of company, and ask respondents to identify themselves, the impression of the
lack of anonymity would render zero response, as the respondents would be very skeptical.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">INTA asked respondents to identify whether they are nonprofit, for profit, and their revenue. Company size does not strictly correspond to company
spend. Spend impacts whether TM owners register their trademark in the TMCH, as well as their answers
<span class="apple-converted-space">to </span>other follow-up question. If we ask people to self-identify, they need to provide info on their company type and revenue.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Some questions are related to each other. If we split the survey, it may affect these questions.
</span><o:p></o:p></li><li class="p1" style="mso-list:l5 level1 lfo6"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We should do a deeper study of all the questions and see whether there are any overlapped/interconnected questions that should be addressed.<span class="apple-converted-space"> It
seems only two questions would be impacted so far. </span></span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q1</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l18 level1 lfo8"><b>ACTION ITEM</b>: AG to remove this question.
<o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q2</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l18 level1 lfo8"><b>ACTION ITEM</b>: AG to move it after Q3<span class="apple-converted-space"> </span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q3</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l0 level1 lfo10">Do not use the word 'Counsel', just use 'Agent’. An in-house person is not necessarily legal counsel; they can be in-house IT groups, paralegals, etc.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="mso-list:l0 level1 lfo10"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If we have external counsel answering the questions, they have to put themselves in the shoe for one specific client.
</span><o:p></o:p></li><li class="p1" style="mso-list:l0 level1 lfo10"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Reword the question to: "Are you responding on behalf a company, or on behalf of a client?"</span><o:p></o:p></li><li class="p1" style="mso-list:l0 level1 lfo10"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Lori does not like "on behalf of" because it doesn't get straight to "inside", "outside" issue.<span class="apple-converted-space"> Perhaps reword
it as “</span>Are you responding as an employee of your company or as an outside service provider?”</span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q4</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l2 level1 lfo12">Can merge with Q1. How many trademarks does the company that you are answering the question for own? If it is 0, terminate the survey.<span class="apple-converted-space"> </span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q5a</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l2 level1 lfo12"><b>ACTION ITEM</b>: AG to reword the question so the respondents can provide numbers directly instead of percentages, with options like 1-5, 6-10, 10-20, etc.<o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q5b</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l9 level1 lfo14"><b>ACTION ITEM</b>: AG to change "enough" to "any"<span class="apple-converted-space">.
</span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q6</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l9 level1 lfo14"><b>ACTION ITEM</b>: AG to remove this question<o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q7</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l1 level1 lfo16">No need to get into the specifics in the wording of the question.<span class="apple-converted-space"> </span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q7a</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l14 level1 lfo18">Added wording intends to clarify what is being asked<o:p></o:p></li></ul>
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<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q8b</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l15 level1 lfo20"><b>ACTION ITEM</b>: AG to change the added phrase to: "Did you register a domain name that matches your trademark?" or “Have you registered a domain name that incorporates your trademark?”<o:p></o:p></li></ul>
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<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q9<span class="apple-converted-space"> </span></span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l17 level1 lfo22">If we split the survey, and if respondents do the Claims section later, we no longer have the proactive/reactive remedies as the first part of the survey. We might end up not getting this question in relations
to Sunrise. <o:p></o:p></li><li class="p1" style="mso-list:l17 level1 lfo22"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to use Kristine's suggested wording.<span class="apple-converted-space"> </span></span><o:p></o:p></li></ul>
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<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q10d</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l6 level1 lfo24">Leave the question open ended<o:p></o:p></li><li class="p1" style="mso-list:l6 level1 lfo24"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Or change "likely" to "able"?<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l6 level1 lfo24"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Simplify the question; don't use the Likert scale and keep the text box in.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l6 level1 lfo24"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We heard from IT people that there are budget hurdles. We want to give them the opportunity to provide the anecdotal evidence. "Do you want to tell
us how it affected your ability?" They can talk about one oddball experience via the open text box.
</span><o:p></o:p></li><li class="p1" style="mso-list:l6 level1 lfo24"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">If we have a Likert scale, the options can be: more likely, less likely, completely unable, other ____</span><o:p></o:p></li><li class="p1" style="mso-list:l6 level1 lfo24"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Be more precise for the Likert scale. "High price" or "low price" make me more likely, less likely, completely unable, other___</span><o:p></o:p></li></ul>
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<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q13a</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="disc">
<li class="p1" style="margin-left:-.5in;mso-list:l13 level2 lfo26"><b>ACTION ITEM</b>: AG to remove this question.
<o:p></o:p></li></ul>
</ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q13c</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l3 level1 lfo28">Take out everything before the second bullet point “[If "Yes"] Do you know if any of those were due to...”<o:p></o:p></li><li class="p1" style="mso-list:l3 level1 lfo28"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Reword the question to "Do you know any refusal is based on the string being on the reserved name list?"<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l3 level1 lfo28"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Some registry operators may have given the domain names to brand owners. This is viewed as a hostile act. That's why Q13c is being asked. There may
be a better way to shorten Q13 and its sub questions.</span><o:p></o:p></li><li class="p1" style="mso-list:l3 level1 lfo28"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Remove the last bullet "[IF “Yes”] Do you know if any of those were due to the string being on the reserved name list? [MULTIPLE CHOICE]". This may
be very rarely answered.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l3 level1 lfo28"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: Kristine to suggest rewording for Q13<span class="apple-converted-space"> </span></span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q17</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l4 level1 lfo30">During Sunrise Period, TM owners may need more authorization to do the spend. A lot of information about strategy / portfolio management is proprietary. Many portfolio managers operate on shoestring budget. So
when Respondents see the question, they may interpret it as you need budget approval or strategy approval. It is outside the range of their spend or strategy.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="mso-list:l4 level1 lfo30"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The added phrase "from managers or the client" seems sufficient in bullet 3.
<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l4 level1 lfo30"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">The inside baseball question is the one about the "type of Sunrise period" question. If you don't have a struggle about which type of Sunrise period
to choose, you wouldn't be able to answer the question. <span class="apple-converted-space">
</span></span><o:p></o:p></li><li class="p1" style="mso-list:l4 level1 lfo30"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to change "type" to "timing" for the bullet 4.<span class="apple-converted-space"> </span></span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q18</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l11 level1 lfo32"><b>ACTION ITEM</b>: AG to delete the question.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="mso-list:l11 level1 lfo32"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">We are trying to understand how effective Sunrise is. If TM owners did not participate in it, do they still need to do a lot of reactive stuff?
This question belongs in Claims, so should be deleted in this section. Some Claims questions may already cover it.<span class="apple-converted-space"> </span></span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q21</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l10 level1 lfo34">If we split the survey, this question should be moved to the end, as it covers both Sunrise and Claims.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="mso-list:l10 level1 lfo34"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to include this question in BOTH Sunrise & Claims
surveys if we split the full TM survey. </span><o:p></o:p></li></ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q22</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<ul style="margin-top:0in" type="disc">
<li class="p1" style="margin-left:-.5in;mso-list:l7 level2 lfo36">We should define NORN. This is the first question in the new survey. Include an introductory paragraph. The introductory paragraph can define the NORN. Then follow that introduction with Q22.
It makes sense to flag to people that we are talking about Claims in this new section of the survey, and this approach can shorten Q22.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="margin-left:-.5in;mso-list:l7 level2 lfo36"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: AG to create an introductory paragraph
defining NORN and setting context per Kristine's suggestion. Check Kristine's comment in the Google doc.<span class="apple-converted-space"> </span></span><o:p></o:p></li></ul>
</ul>
<p class="p2"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="p1"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Q26</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="p1" style="mso-list:l16 level1 lfo38">We want to know whether TM owners file a UDRP as a result of NORN.<span class="apple-converted-space"> </span>If you have filed a UDRP, did you file against 'exact match', 'near match', 'something match'. We
are trying to understand whether "exact match" is sufficient. Question is whether Claims Notice is effective. If a UDRP challenge has been successful and it is not an exact match, then that may necessitate the evaluation of the rule with regard to exact match.<span class="apple-converted-space"> </span><o:p></o:p></li><li class="p1" style="mso-list:l16 level1 lfo38"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Staff have extracted out the data of UDRP cases filed up to the end of 2017. We will get a refresh of the data in the TMCH database and notices
sent, and align the notices to the domain registered. There would not be exact alignment. TM owners could have gotten a notice, but they may not file UDRP three months after, etc.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l16 level1 lfo38"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">There could also be other factors that a TM owner doesn't file UDRP. NORNs do not necessarily correspond to UDRP cases filed.<span class="apple-converted-space"> </span></span><o:p></o:p></li><li class="p1" style="mso-list:l16 level1 lfo38"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">ACTION ITEM</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">: Kristine to provide suggestion/input to Q26.<span class="apple-converted-space"> </span></span><o:p></o:p></li></ul>
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