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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Thanks Ariel.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">All, see my comments below<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#76923C">Susan Payne<br>
Head of Legal Policy</span></b><b><span style="font-family:"Arial",sans-serif;color:#1F497D">
</span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">| </span><b><span style="font-family:"Arial",sans-serif;color:#C39209">Valideus Ltd<br>
</span></b><b><span style="font-family:"Arial",sans-serif;color:#76923C"><br>
</span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">E: </span><span style="font-size:12.0pt;color:#1F497D"><a href="mailto:susan.payne@valideus.com"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#76923C">susan.payne@valideus.com</span></a></span><span style="font-family:"Arial",sans-serif;color:#1F497D">
</span><b><span style="font-family:"Arial",sans-serif;color:#76923C"><br>
</span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">D: +44 20 7421 8255<b><br>
</b>T: +44 20 7421 8299<b><br>
</b>M: +44 7971 661175<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#76923C">Valideus August Bank Holiday Opening Hours</span></b><b><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#76923C"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="color:#1F4E79">The Valideus office will be closed for a UK public holiday on Monday 27 August 2018, reopening on Tuesday 28 August 2018. </span><span style="font-family:"Arial",sans-serif;color:#1F4E79"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Gnso-rpm-data [mailto:gnso-rpm-data-bounces@icann.org]
<b>On Behalf Of </b>Ariel Liang<br>
<b>Sent:</b> 23 August 2018 00:05<br>
<b>To:</b> gnso-rpm-data@icann.org<br>
<b>Subject:</b> [Gnso-rpm-data] Beta Testers' Feedback on Registrar Survey - Review by COB Thursday, 23 Aug<o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">Dear Data Sub Team members (and Susan in particular),
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Beta testers have reviewed the Registrar survey and provided feedback by COB on Wednesday 22 August. Test link:
<a href="http://ICANNregistrar.cloudssi.com/login.html">http://ICANNregistrar.cloudssi.com/login.html</a>.
<span style="color:black">Please see below a summary of feedback/suggestion from the beta testers (technical issues reported by the testers have been forwarded to Analysis Group directly).
</span></span><span lang="EN-US" style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Since there is no question numbering or individual URL for each question, staff took screenshots of the questions that testers had feedback and created numbering for ease of reference.
<o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:middle"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="vertical-align:middle"><span lang="EN-US" style="color:black">Furthermore, the Registrar survey is programed to use numeric user passwords to allow survey takers to save their responses & return to the survey to complete. Please
read the instruction on the login page and report issues, if any. You are welcome to go through the survey itself and let staff know any additional issues you have encountered.
</span><span lang="EN-US" style="font-size:12.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">By <u>COB Thursday, 23 August</u>, please be so kind to let us your input. Analysis Group will implement the changes accordingly.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Thank you for your time and help!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Best Regards,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Mary, Julie, Ariel, and Berry<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">==<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">General Comment<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1"><span lang="EN-US">Replace “registrar” with “Registrar” and replace “registry” with “Registry” (capital R) in questions throughout the survey.
</span><span lang="EN-US" style="color:red">[Susan – no objection]</span><span lang="EN-US"><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q1: <span style="color:black">Before the beginning of a
<b>start date</b> Sunrise period, on average, how much notice do you receive? If you have not encountered a start date Sunrise period, please select “N/A.”<o:p></o:p></span></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Add the definition of “Start Date Sunrise” and “End Date Sunrise” to provide context to the question:
<span style="color:red">[Susan – good idea, see suggested edits]</span><o:p></o:p></span>
<ul style="margin-top:0cm" type="circle">
<li class="MsoNormal" style="mso-list:l0 level2 lfo1"><u><span lang="EN-US">Start Date Sunrise</span></u><span lang="EN-US">: Registry must provide the Sunrise registration service for a minimum of 30 calendar days prior to General Registration and must provide
30 calendar days’ <span style="color:red">minimum </span>notice prior to the start of the Sunrise period. Trademark-related Domains are registered on first-come, first-served (or other) basis.
<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level2 lfo1"><u><span lang="EN-US">End Date Sunrise</span></u><span lang="EN-US">: Registry has no advance notice
<span style="color:red">obligation</span> to trademark owners but must provide the Sunrise registration service for a minimum of 60 calendar days prior to General Registration, and must not use a time-based allocation methods (e.g., first come, first served).
At the end of the period, <span style="color:red">requested names are allocated </span>
by the Registry and <span style="color:red">a process such as an auction is used <s>
auctions are conducted</s> </span>if there is more than one claim for the same domain.
<o:p></o:p></span></li></ul>
</li></ul>
<p class="MsoListParagraph" style="margin-left:72.0pt"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:black">Q2: How long do you think the ideal mandatory length for the Sunrise period should be (in days)?<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Add an open text field to ask survey takers to briefly provide rationales to their selections
<span style="color:red">[Susan – no objection, seems like it could be useful, but it presumably adds to the complexity (and cost?) of reviewing the responses]</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q3: What impact does the current minimum 30-day Sunrise period have on the following outcomes (relative to having no Sunrise period), respectively? Please select all that apply.<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Change all “Registry Operators” to “Registrars” in the first row
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q4: What impact do you think a period of 60 days would have on the following outcomes (relative to having no Sunrise period), respectively? Please select all that apply.<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Change all “Registry Operators” to “Registrars” in the first row
<span style="color:red">[Susan – agreed. It looks as though this question was copied over from the Ry survey and not amended]</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q5: Do registries provide you with a list of reserved names?<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Add “regularly” before “provide” in the question (to reflect that reserved names list is a dynamic set of data)
<span style="color:red">[Susan – no objection. In theory we might get someone who was sent the list initially but never thereafter considering this to be a “no” but I don’t think that’s necessarily a problem as we’re just trying to get an idea of how aware
registrars are of what is reserved before they attempt to register a name]</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q6: <span style="color:red">To the extent that you receive details of reserved names <s>On average, how much notice do you receive of reserved names,
</s></span>in advance of a new generic top-level domain (gTLD) launch<span style="color:#1F497D">,
</span><span style="color:red">on average how much notice do you receive?</span><o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">A loaded question – Registries have no obligations to notify any parties about changes to reserved names list<span style="color:#1F497D">
</span><span style="color:red">[Susan – maybe edit as above]</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q7: <span style="color:red">Based on your experience of the Trademark Claims process, h</span>ow long should the Claims period be?<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Add “In this hypothetical situation” at the beginning of the question<span style="color:#1F497D">
</span><span style="color:red">[Susan: I don’t think so. In what hypothetical situation? This doesn’t relate to the previous question. Maybe we should edit as suggested]</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q8: <span style="color:red">In the case of such pre-orders, w</span>hen was the Claims Notice submitted to the customer?<span style="color:#1F497D">
</span><span style="color:red">[Susan: since this comes up on a separate page, in isolation, respondents may not realise we’re asking about pre-orders so edit to make clear]<o:p></o:p></span></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Change “Notice” to “Notices”
<span style="color:red">[Susan: I don’t think this is really necessary but don’t have strong feelings either way]</span><o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span lang="EN-US">Add clarification, e.g., before Sunrise, after Sunrise, etc.
<span style="color:red">[Susan – I think we made this an open field box deliberately]
</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Q9: Do you encounter challenges when sending Claims Notices for pre-order names?<o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo2"><span lang="EN-US">Add a follow up question, e.g., “What are those challenges?”, “How difficult are those challenges”?
<span style="color:red">[Susan: if they tick yes then they get asked what challenges so I think this is covered]</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">End of survey <o:p></o:p></span></p>
<ul style="margin-top:0cm" type="disc">
<li class="MsoNormal" style="mso-list:l1 level1 lfo2"><span lang="EN-US">We appreciate your time and willingness to share you<span style="background:yellow;mso-highlight:yellow">r</span> experiences and opinions.<span style="color:#1F497D">
</span><span style="color:red">[Susan: yes]</span><o:p></o:p></span></li></ul>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
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