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<p class="MsoNormal">Dear Providers Sub Team members, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><i>Per Action Item 4: Staff to review the Notice of Complaint and Providers’ forms and instructions to assist the Sub Team to consider proposed suggestions, if any.
<o:p></o:p></i></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Staff reviewed all the requested materials and found: <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo4"><u>Notice of Complaint</u>: While ADNDRC didn’t provide the requested document, it seems that FORUM and MFSD have provided quite thorough instruction to the Respondent about the steps
and what to expect in the URS proceedings. <o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l4 level1 lfo4"><u>Complaint/Response/Appeal forms</u>: Providers vary in terms of the amount of guidance they provide to the URS Parties. E.g., FORUM provides PowerPoint Demo with step-by-step instructions;
MFSD references specific URS Rules/Procedure & Supplemental Rules in detail; ADNDRC seems to only provide simple forms.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please see the notes below for details. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Before the review of those materials, Providers Sub Team proposed the following draft recommendations for the WG’s consideration:
<o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l2 level1 lfo5;vertical-align:baseline">
WG to discuss whether to recommend ICANN to develop an easy-to-understand, multilingual, and linkable guidance (e.g. basic FAQs) for both URS parties
<o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l2 level1 lfo5;vertical-align:baseline">
WG to discuss whether Providers should develop additional materials specific to their
<span style="background:white">service, practice, website, etc. </span><o:p></o:p></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><u>QUESTION:</u></b><u> Does the Sub Team believe any of those draft recommendations need to be amended?<o:p></o:p></u></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Staff have included the links to materials in case you would like to reference on your own.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you,<o:p></o:p></p>
<p class="MsoNormal">Mary, Julie, Ariel & Berry <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">==<o:p></o:p></p>
<p class="MsoNormal"><b>Detailed Findings</b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Notice of Complaint <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l6 level1 lfo1">ADNDRC didn’t provide the Notice of Complaint but provided an email they send to the Complainant to acknowledge receipt of the Complaint<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l6 level1 lfo1">FORUM and MFSD seem to provide thorough instruction to the Respondent about the steps, timelines, fees, potential outcomes, and other details of the URS proceedings. They also provided
the contact information if the Respondent needs assistance. Links to the URS Rules, procedure, and Supplemental Rules are included in the Notice of Complaint.
<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Complaint Form <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo2">ADNDRC: A simple form, no additional instruction on the form itself for the Complainant; didn’t ask for fax number from the Complainant and the Respondent (it is required in the URS
Rule 3b)<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo2">FORUM: Includes a PowerPoint Demo for the Complainant about how to file a Complaint using their online portal, with step-by-step instructions and references to specific URS Rules/Procedure<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo2">MFSD: A Standard form but includes detailed references to specific URS Rules/Procedure and MFSD Supplemental Rules
<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo2">All three Providers: Ask the Complainant to provide supporting documentation regarding the TM registration and proof of use<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Response Form <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo2">ADNDRC: A simple form, no additional instruction on the form itself for the Respondent; the handwritten notes on page 3-4 are a little bit confusing, and also there is text being crossed
out<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l7 level1 lfo2">FORUM: Includes a PowerPoint Demo for the Respondent about how to file a Response using their online portal, with step-by-step instructions and references to specific URS Procedure<o:p></o:p></li></ul>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l5 level1 lfo3">MFSD: A Standard form but includes detailed references to specific URS Rules/Procedure and MFSD Supplemental Rules<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Appeal Form <o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l5 level1 lfo3">ADNDRC: A simple form, no additional instruction on the form itself for the Appellant/Appellee<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l5 level1 lfo3">FORUM: Includes a PowerPoint Demo for the Appellant and the Appellee about how to file an Appeal/Appeal Response using their online portal, with step-by-step instructions and references
to specific URS Procedure<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l5 level1 lfo3">MFSD: A Standard form but includes detailed references to specific URS Rules/Procedure and MFSD Supplemental Rules<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b>Requested Materials <o:p></o:p></b></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:black">ADNDRC: </span>
<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo6;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/ADNDRC-Complaint%20Form.docx?version=1&modificationDate=1528731790000&api=v2"><span style="color:#1155CC;background:white">ADNDRC Complaint Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo6;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/ADNDRC_Attachment%202_URS%20Response%20Form.doc?version=1&modificationDate=1534947742423&api=v2"><span style="color:#1155CC">ADNDRC Response Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo6;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/ADNDRC_Attachment%203_URS%20Appeal%20Form.doc?version=1&modificationDate=1534947763063&api=v2"><span style="color:#1155CC">ADNDRC Appeal Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo6;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/ADNDRC_Attachment%201_Notice%20of%20Complaint.docx?version=1&modificationDate=1534947715236&api=v2"><span style="color:#1155CC">ADNDRC Notice of Complaint</span></a><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:black;background:white">FORUM:
</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l3 level1 lfo7;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/Forum-Appendix%20A.pptx?version=1&modificationDate=1528731896000&api=v2"><span style="color:#1155CC;background:white">FORUM Complaint Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l3 level1 lfo7;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/Forum-Appendix%20B.pptx?version=1&modificationDate=1528731908000&api=v2"><span style="color:#1155CC;background:white">FORUM Response Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l3 level1 lfo7;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/Forum-Appendix%20D.pptx?version=1&modificationDate=1529759423000&api=v2"><span style="color:#1155CC;background:white">FORUM Appeal Form</span></a><o:p></o:p></li><li style="margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l3 level1 lfo7;background:white;vertical-align:baseline">
<span style="color:black"><a href="https://community.icann.org/download/attachments/79436564/FORUM_NOTICE%20OF%20COMPLAINT.docx?version=1&modificationDate=1534862777342&api=v2"><span style="color:#1155CC">FORUM Notice of Complaint</span></a></span><o:p></o:p></li></ul>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;background:white;vertical-align:baseline">
<o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="color:black;background:white">MFSD:
</span><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l1 level1 lfo8;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/MFSD-Complaint%20Form.pdf?version=1&modificationDate=1528731818000&api=v2"><span style="color:#1155CC;background:white">MFSD Complaint Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l1 level1 lfo8;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/MFSD-Response%20Form.pdf?version=1&modificationDate=1528731829000&api=v2"><span style="color:#1155CC;background:white">MFSD Response Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l1 level1 lfo8;background:white;vertical-align:baseline">
<a href="https://community.icann.org/download/attachments/79436564/MFSD-Appeal%20Form.pdf?version=1&modificationDate=1528731871000&api=v2"><span style="color:#1155CC;background:white">MFSD Appeal Form</span></a><o:p></o:p></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l1 level1 lfo8;background:white;vertical-align:baseline">
<span style="color:windowtext"><a href="https://community.icann.org/download/attachments/79436564/MFSD_Notice%20of%20complaint%20to%20Respondent_EN.pdf?version=1&modificationDate=1534261222375&api=v2"><span style="color:#1155CC">MFSD Notice of Complaint</span></a></span><o:p></o:p></li></ul>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
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