[From nobody Wed Aug 29 17:52:07 2018 User-Agent: Microsoft-MacOutlook/10.d.0.180513 Date: Thu, 23 Aug 2018 13:45:23 -0400 Subject: Staff's Review of Notice of Complaint & Providers' Forms & Instructions From: Ariel Liang <ariel.liang@icann.org> To: "gnso-rpm-providers@icann.org" <gnso-rpm-providers@icann.org> Message-ID: <A000C32F-8C72-4886-BE30-451A5990AFA3@icann.org> Thread-Topic: Staff's Review of Notice of Complaint & Providers' Forms & Instructions Content-Type: multipart/alternative; boundary="B_3618394545_160290811" MIME-Version: 1.0 --B_3618394545_160290811 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Providers Sub Team members,=20 =20 Per Action Item 4: Staff to review the Notice of Complaint and Providers=E2=80=99= forms and instructions to assist the Sub Team to consider proposed suggesti= ons, if any.=20 =20 Staff reviewed all the requested materials and found:=20 Notice of Complaint: While ADNDRC didn=E2=80=99t provide the requested document, = it seems that FORUM and MFSD have provided quite thorough instruction to the= Respondent about the steps and what to expect in the URS proceedings.=20 Complaint/Response/Appeal forms: Providers vary in terms of the amount of g= uidance they provide to the URS Parties. E.g., FORUM provides PowerPoint Dem= o with step-by-step instructions; MFSD references specific URS Rules/Proced= ure & Supplemental Rules in detail; ADNDRC seems to only provide simple form= s. =20 Please see the notes below for details.=20 =20 Before the review of those materials, Providers Sub Team proposed the follo= wing draft recommendations for the WG=E2=80=99s consideration:=20 WG to discuss whether to recommend ICANN to develop an easy-to-understand, = multilingual, and linkable guidance (e.g. basic FAQs) for both URS parties=20 WG to discuss whether Providers should develop additional materials specifi= c to their service, practice, website, etc.=20 =20 QUESTION: Does the Sub Team believe any of those draft recommendations need= to be amended? =20 Staff have included the links to materials in case you would like to refere= nce on your own.=20 =20 Thank you, Mary, Julie, Ariel & Berry=20 =20 =3D=3D Detailed Findings =20 Notice of Complaint=20 ADNDRC didn=E2=80=99t provide the Notice of Complaint but provided an email they = send to the Complainant to acknowledge receipt of the Complaint FORUM and MFSD seem to provide thorough instruction to the Respondent about= the steps, timelines, fees, potential outcomes, and other details of the UR= S proceedings. They also provided the contact information if the Respondent= needs assistance. Links to the URS Rules, procedure, and Supplemental Rules= are included in the Notice of Complaint.=20 =20 Complaint Form=20 ADNDRC: A simple form, no additional instruction on the form itself for the= Complainant; didn=E2=80=99t ask for fax number from the Complainant and the Respo= ndent (it is required in the URS Rule 3b) FORUM: Includes a PowerPoint Demo for the Complainant about how to file a C= omplaint using their online portal, with step-by-step instructions and refer= ences to specific URS Rules/Procedure MFSD: A Standard form but includes detailed references to specific URS Rule= s/Procedure and MFSD Supplemental Rules=20 All three Providers: Ask the Complainant to provide supporting documentatio= n regarding the TM registration and proof of use =20 Response Form=20 ADNDRC: A simple form, no additional instruction on the form itself for the= Respondent; the handwritten notes on page 3-4 are a little bit confusing, a= nd also there is text being crossed out FORUM: Includes a PowerPoint Demo for the Respondent about how to file a Re= sponse using their online portal, with step-by-step instructions and referen= ces to specific URS Procedure MFSD: A Standard form but includes detailed references to specific URS Rule= s/Procedure and MFSD Supplemental Rules =20 Appeal Form=20 ADNDRC: A simple form, no additional instruction on the form itself for the= Appellant/Appellee FORUM: Includes a PowerPoint Demo for the Appellant and the Appellee about = how to file an Appeal/Appeal Response using their online portal, with step-b= y-step instructions and references to specific URS Procedure MFSD: A Standard form but includes detailed references to specific URS Rule= s/Procedure and MFSD Supplemental Rules =20 Requested Materials=20 ADNDRC:=20 ADNDRC Complaint Form ADNDRC Response Form ADNDRC Appeal Form ADNDRC Notice of Complaint =20 FORUM:=20 FORUM Complaint Form FORUM Response Form FORUM Appeal Form FORUM Notice of Complaint =20 MFSD:=20 MFSD Complaint Form MFSD Response Form MFSD Appeal Form MFSD Notice of Complaint =20 --B_3618394545_160290811 Content-Type: text/html; 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mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:"Courier New";} @list l7:level6 {mso-level-number-format:bullet; mso-level-text:=EF=82=A7; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Wingdings;} @list l7:level7 {mso-level-number-format:bullet; mso-level-text:=EF=82=B7; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Symbol;} @list l7:level8 {mso-level-number-format:bullet; mso-level-text:o; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:"Courier New";} @list l7:level9 {mso-level-number-format:bullet; mso-level-text:=EF=82=A7; mso-level-tab-stop:none; mso-level-number-position:left; text-indent:-.25in; font-family:Wingdings;} ol {margin-bottom:0in;} ul {margin-bottom:0in;} --></style><!--[if gte mso 9]><xml> <o:shapedefaults v:ext=3D"edit" spidmax=3D"1026" /> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext=3D"edit"> <o:idmap v:ext=3D"edit" data=3D"1" /> </o:shapelayout></xml><![endif]--> </head> <body lang=3D"EN-US" link=3D"#0563C1" vlink=3D"#954F72"> <div class=3D"WordSection1"> <p class=3D"MsoNormal">Dear Providers Sub Team members, <o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><i>Per Action Item 4: Staff to review the Notice of = Complaint and Providers=E2=80=99 forms and instructions to assist the Sub T= eam to consider proposed suggestions, if any. <o:p></o:p></i></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Staff reviewed all the requested materials and found= : <o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l4 level1 = lfo4"><u>Notice of Complaint</u>: While ADNDRC didn=E2=80=99t provide the r= equested document, it seems that FORUM and MFSD have provided quite thoroug= h instruction to the Respondent about the steps and what to expect in the URS proceedings. <o:p></o:p></li><li class=3D"Ms= oListParagraph" style=3D"margin-left:0in;mso-list:l4 level1 lfo4"><u>Compla= int/Response/Appeal forms</u>: Providers vary in terms of the amount of gui= dance they provide to the URS Parties. E.g., FORUM provides PowerPoint Demo= with step-by-step instructions; MFSD references specific URS Rules/Procedure & Supplemental Rules in d= etail; ADNDRC seems to only provide simple forms.<o:p></o:p></li></ul> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Please see the notes below for details. <o:p></o:p><= /p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Before the review of those materials, Providers Sub = Team proposed the following draft recommendations for the WG=E2=80=99s cons= ideration: <o:p></o:p></p> <ol style=3D"margin-top:0in" start=3D"1" type=3D"1"> <li style=3D"color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.00= 01pt;mso-list:l2 level1 lfo5;vertical-align:baseline"> WG to discuss whether to recommend ICANN to develop an easy-to-understand, = multilingual, and linkable guidance (e.g. basic FAQs) for both URS parties <o:p></o:p></li><li style=3D"color:black;margin-top:0in;margin-bottom:0in;m= argin-bottom:.0001pt;mso-list:l2 level1 lfo5;vertical-align:baseline"> WG to discuss whether Providers should develop additional materials specifi= c to their <span style=3D"background:white">service, practice, website, etc. </span><o= :p></o:p></li></ol> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><b><u>QUESTION:</u></b><u> Does the Sub Team believe= any of those draft recommendations need to be amended?<o:p></o:p></u></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Staff have included the links to materials in case y= ou would like to reference on your own. <o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Thank you,<o:p></o:p></p> <p class=3D"MsoNormal">Mary, Julie, Ariel & Berry <o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">=3D=3D<o:p></o:p></p> <p class=3D"MsoNormal"><b>Detailed Findings</b><o:p></o:p></p> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Notice of Complaint <o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l6 level1 = lfo1">ADNDRC didn=E2=80=99t provide the Notice of Complaint but provided an= email they send to the Complainant to acknowledge receipt of the Complaint= <o:p></o:p></li><li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso= -list:l6 level1 lfo1">FORUM and MFSD seem to provide thorough instruction t= o the Respondent about the steps, timelines, fees, potential outcomes, and = other details of the URS proceedings. They also provided the contact information if the Respondent needs assistance. Links to the U= RS Rules, procedure, and Supplemental Rules are included in the Notice of C= omplaint. <o:p></o:p></li></ul> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Complaint Form <o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l7 level1 = lfo2">ADNDRC: A simple form, no additional instruction on the form itself f= or the Complainant; didn=E2=80=99t ask for fax number from the Complainant = and the Respondent (it is required in the URS Rule 3b)<o:p></o:p></li><li class=3D"MsoListParagraph" style=3D"margin-lef= t:0in;mso-list:l7 level1 lfo2">FORUM: Includes a PowerPoint Demo for the Co= mplainant about how to file a Complaint using their online portal, with ste= p-by-step instructions and references to specific URS Rules/Procedure<o:p><= /o:p></li><li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:= l7 level1 lfo2">MFSD: A Standard form but includes detailed references to s= pecific URS Rules/Procedure and MFSD Supplemental Rules <o:p></o:p></li><li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso= -list:l7 level1 lfo2">All three Providers: Ask the Complainant to provide s= upporting documentation regarding the TM registration and proof of use<o:p>= </o:p></li></ul> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Response Form <o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l7 level1 = lfo2">ADNDRC: A simple form, no additional instruction on the form itself f= or the Respondent; the handwritten notes on page 3-4 are a little bit confu= sing, and also there is text being crossed out<o:p></o:p></li><li class=3D"MsoListParagraph" style=3D"margin-left:0in= ;mso-list:l7 level1 lfo2">FORUM: Includes a PowerPoint Demo for the Respond= ent about how to file a Response using their online portal, with step-by-st= ep instructions and references to specific URS Procedure<o:p></o:p></li></u= l> <ul style=3D"margin-top:0in" type=3D"disc"> <li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l5 level1 = lfo3">MFSD: A Standard form but includes detailed references to specific UR= S Rules/Procedure and MFSD Supplemental Rules<o:p></o:p></li></ul> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal">Appeal Form <o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li class=3D"MsoListParagraph" style=3D"margin-left:0in;mso-list:l5 level1 = lfo3">ADNDRC: A simple form, no additional instruction on the form itself f= or the Appellant/Appellee<o:p></o:p></li><li class=3D"MsoListParagraph" sty= le=3D"margin-left:0in;mso-list:l5 level1 lfo3">FORUM: Includes a PowerPoint= Demo for the Appellant and the Appellee about how to file an Appeal/Appeal= Response using their online portal, with step-by-step instructions and ref= erences to specific URS Procedure<o:p></o:p></li><li class=3D"MsoListParagraph" st= yle=3D"margin-left:0in;mso-list:l5 level1 lfo3">MFSD: A Standard form but i= ncludes detailed references to specific URS Rules/Procedure and MFSD Supple= mental Rules<o:p></o:p></li></ul> <p class=3D"MsoNormal"><o:p> </o:p></p> <p class=3D"MsoNormal"><b>Requested Materials <o:p></o:p></b></p> <p style=3D"margin:0in;margin-bottom:.0001pt"><span style=3D"color:black">A= DNDRC: </span> <o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li style=3D"color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.00= 01pt;mso-list:l0 level1 lfo6;background:white;vertical-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/ADNDRC= -Complaint%20Form.docx?version=3D1&modificationDate=3D1528731790000&amp= ;api=3Dv2"><span style=3D"color:#1155CC;background:white">ADNDRC Complaint = Form</span></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;marg= in-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo6;vertical-align:= baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/ADNDRC= _Attachment%202_URS%20Response%20Form.doc?version=3D1&modificationDate= =3D1534947742423&api=3Dv2"><span style=3D"color:#1155CC">ADNDRC Respons= e Form</span></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;ma= rgin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo6;vertical-alig= n:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/ADNDRC= _Attachment%203_URS%20Appeal%20Form.doc?version=3D1&modificationDate=3D= 1534947763063&api=3Dv2"><span style=3D"color:#1155CC">ADNDRC Appeal For= m</span></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;margin-= bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo6;background:white;v= ertical-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/ADNDRC= _Attachment%201_Notice%20of%20Complaint.docx?version=3D1&modificationDa= te=3D1534947715236&api=3Dv2"><span style=3D"color:#1155CC">ADNDRC Notic= e of Complaint</span></a><o:p></o:p></li></ul> <p class=3D"MsoNormal"><o:p> </o:p></p> <p style=3D"margin:0in;margin-bottom:.0001pt"><span style=3D"color:black;ba= ckground:white">FORUM: </span><o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li style=3D"color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.00= 01pt;mso-list:l3 level1 lfo7;background:white;vertical-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/Forum-= Appendix%20A.pptx?version=3D1&modificationDate=3D1528731896000&api= =3Dv2"><span style=3D"color:#1155CC;background:white">FORUM Complaint Form<= /span></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;margin-bo= ttom:0in;margin-bottom:.0001pt;mso-list:l3 level1 lfo7;background:white;ver= tical-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/Forum-= Appendix%20B.pptx?version=3D1&modificationDate=3D1528731908000&api= =3Dv2"><span style=3D"color:#1155CC;background:white">FORUM Response Form</= span></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;margin-bot= tom:0in;margin-bottom:.0001pt;mso-list:l3 level1 lfo7;background:white;vert= ical-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/Forum-= Appendix%20D.pptx?version=3D1&modificationDate=3D1529759423000&api= =3Dv2"><span style=3D"color:#1155CC;background:white">FORUM Appeal Form</sp= an></a><o:p></o:p></li><li style=3D"margin-top:0in;margin-bottom:0in;margin= -bottom:.0001pt;mso-list:l3 level1 lfo7;background:white;vertical-align:bas= eline"> <span style=3D"color:black"><a href=3D"https://community.icann.org/download= /attachments/79436564/FORUM_NOTICE%20OF%20COMPLAINT.docx?version=3D1&mo= dificationDate=3D1534862777342&api=3Dv2"><span style=3D"color:#1155CC">= FORUM Notice of Complaint</span></a></span><o:p></o:p></li></ul> <p style=3D"mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margi= n-left:.5in;margin-bottom:.0001pt;background:white;vertical-align:baseline"= > <o:p> </o:p></p> <p style=3D"margin:0in;margin-bottom:.0001pt"><span style=3D"color:black;ba= ckground:white">MFSD: </span><o:p></o:p></p> <ul style=3D"margin-top:0in" type=3D"disc"> <li style=3D"color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.00= 01pt;mso-list:l1 level1 lfo8;background:white;vertical-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/MFSD-C= omplaint%20Form.pdf?version=3D1&modificationDate=3D1528731818000&ap= i=3Dv2"><span style=3D"color:#1155CC;background:white">MFSD Complaint Form<= /span></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;margin-bo= ttom:0in;margin-bottom:.0001pt;mso-list:l1 level1 lfo8;background:white;ver= tical-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/MFSD-R= esponse%20Form.pdf?version=3D1&modificationDate=3D1528731829000&api= =3Dv2"><span style=3D"color:#1155CC;background:white">MFSD Response Form</s= pan></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;margin-bott= om:0in;margin-bottom:.0001pt;mso-list:l1 level1 lfo8;background:white;verti= cal-align:baseline"> <a href=3D"https://community.icann.org/download/attachments/79436564/MFSD-A= ppeal%20Form.pdf?version=3D1&modificationDate=3D1528731871000&api= =3Dv2"><span style=3D"color:#1155CC;background:white">MFSD Appeal Form</spa= n></a><o:p></o:p></li><li style=3D"color:black;margin-top:0in;margin-bottom= :0in;margin-bottom:.0001pt;mso-list:l1 level1 lfo8;background:white;vertica= l-align:baseline"> <span style=3D"color:windowtext"><a href=3D"https://community.icann.org/dow= nload/attachments/79436564/MFSD_Notice%20of%20complaint%20to%20Respondent_E= N.pdf?version=3D1&modificationDate=3D1534261222375&api=3Dv2"><span = style=3D"color:#1155CC">MFSD Notice of Complaint</span></a></span><o:p></o:= p></li></ul> <p class=3D"MsoNormal"><b><o:p> </o:p></b></p> </div> 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