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<div class="WordSection1">

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US">I strongly disagree – both with Justine’s suggestion and, on reflection, with this suggested action for the WG.  This seems to be a

 solution in search of a problem.  Throughout the work of this PDP we are meant to be considering “what is the problem that needs to be fixed?”  We came across nothing in the Providers’ subteam which suggested there is an issue/problem with Examiner conflict

 of interest or </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%;mso-fareast-language:EN-US">other “</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">non-performance

 or malfeasance”.  The parties themselves are in a position to identify if a problem occurs on a particular case since they have the background knowledge.  As we have also discussed in the past in the WG, lawyers have obligations and standards of ethics under

 their respective local Bars –if an Examiner knowingly had a conflict of interest and didn’t disclose it/recuse themselves then frankly any sanctions from the URS provider are the least of their worries, they would face professional sanctions, potentially even

 disbarment.  <o:p></o:p></span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%"><o:p> </o:p></span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">I believe that this suggested item should be removed altogether since the overarching

 topic remains in the super-consolidated table and can be considered by the WG as it thinks fit – currently, even in the version of the language in the staff redline there is a suggestion of a problem which needs fixing, which is simply not the case.  At the

 most, it needs to be far more explicit that as a subteam we are not making a recommendation here because we have not identified a problem, but that the wider WG can discuss further as they wish:<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79;mso-style-textfill-fill-color:#1F4E79;mso-style-textfill-fill-alpha:100.0%">“The Providers’ subteam has not identified any need for

 explicit standards regarding the sanction or removal of Examiners.  The WG may wish to consider this further.” 

</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>

<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#76923C">Susan Payne<br>

Head of Legal Policy</span></b><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">

</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">|

</span><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#C39209">Valideus Ltd<br>

</span></b><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#76923C"><br>

</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">E:

</span><span style="font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:susan.payne@valideus.com"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#76923C">susan.payne@valideus.com</span></a></span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">

</span><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#76923C"><br>

</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">D: +44 20 7421 8255<b><br>

</b>T: +44 20 7421 8299<b><br>

</b>M: +44 7971 661175<o:p></o:p></span></p>

<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>

<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Gnso-rpm-providers [mailto:gnso-rpm-providers-bounces@icann.org]

<b>On Behalf Of </b>Justine Chew<br>

<b>Sent:</b> 30 August 2018 09:38<br>

<b>To:</b> gnso-rpm-providers@icann.org<br>

<b>Subject:</b> Re: [Gnso-rpm-providers] Redline Edits to Providers ST's URS Proposals - Review by COB Fri<o:p></o:p></span></p>

<p class="MsoNormal"><o:p> </o:p></p>

<div>

<div>

<p class="MsoNormal">Aside from the 'discussion' on interpretation of URS Rule 2(a), I had only 1 other point to raise for consideration:<o:p></o:p></p>

</div>

<div>

<p class="MsoNormal"><o:p> </o:p></p>

</div>

<div>

<p class="MsoNormal">M.1. Suggested Action Item for the WG (found at ~ page 43 of Redline doc), which reads,<br>

<br>

<i>WG should consider explicit standards for the sanction and removal of Examiners.</i><br>

<br>

I suggest to refine this to read as,<br>

<br>

WG should consider explicit <u>practice(</u>1) standards for the sanction and removal of Examiners

<u>for non-declaration of a conflict of interest</u>,(2) <u>non-performance or malfeasance</u>.(3)  [numbers added to facilitate explanation below]<o:p></o:p></p>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l10 level1 lfo1">

(1) "practice standards" as opposed to just "standards" so as to avoid confusion with the term "standards" (to mean examination standards) which is already used in the URS Procedures;<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l10 level1 lfo1">

(2) "for non-declaration of a conflict of interest" and (3) "non-performance of malfeasance" are suggested as the areas for which sanction and removal need to be considered; the omission of which seems to suggest a sort of uneasy open-endedness'; and <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l10 level1 lfo1">

(3) "non-performance or malfeasance" is drawn from URS Procedure 7.3  <o:p></o:p></li></ul>

<p class="MsoNormal">My two-cents. Or if anyone wishes to soften the language, please go ahead.<br>

 <o:p></o:p></p>

</div>

<div>

<div>

<div>

<div>

<p class="MsoNormal">Justine<br>

-----<o:p></o:p></p>

</div>

</div>

</div>

</div>

<p class="MsoNormal"><o:p> </o:p></p>

</div>

<p class="MsoNormal"><o:p> </o:p></p>

<div>

<div>

<p class="MsoNormal">On Thu, 30 Aug 2018 at 01:51, Ariel Liang <<a href="mailto:ariel.liang@icann.org" target="_blank">ariel.liang@icann.org</a>> wrote:<o:p></o:p></p>

</div>

<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">

<div>

<div>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Dear All,

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Per staff action item, we have updated the Super Consolidated URS Table with the suggested edits agreed to by the Sub Team, shown in redline. Please note:

<o:p></o:p></span></p>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l9 level1 lfo2">

<span lang="EN-US">Per ST’s direction, Staff inserted additional language in the proposed policy recommendations in section “L. Education & Training” (page 38-39) in light of the staff review of Providers’ online forms and Notice of Complaint (see staff review

 in the email attached). <o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l9 level1 lfo2">

<span lang="EN-US">Susan’s suggested operational fix with regard to compliance is inserted in section “F. Remedies 2./3.” (page 28)<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l9 level1 lfo2">

<span lang="EN-US">Staff also slightly edited the language of “Provider ST’s Suggested Action Items for the WG” for consistency

<o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><u><span lang="EN-US">ACTION for SUB Team</span></u></b><span lang="EN-US">: Please review the latest redline language of all of Providers ST’s policy recommendations, operational

fixes, and suggested action items for the WG by COB Friday, 31 August. If no objection or comment/input received, the redline language will be accepted by COB Friday, 31 August.

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Best Regards,<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Mary, Julie, Ariel & Berry

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="color:black">From:

</span></b><span lang="EN-US" style="color:black">Gnso-rpm-providers <<a href="mailto:gnso-rpm-providers-bounces@icann.org" target="_blank">gnso-rpm-providers-bounces@icann.org</a>> on behalf of Julie Hedlund <<a href="mailto:julie.hedlund@icann.org" target="_blank">julie.hedlund@icann.org</a>><br>

<b>Date: </b>Wednesday, August 29, 2018 at 9:41 AM<br>

<b>To: </b>"<a href="mailto:gnso-rpm-providers@icann.org" target="_blank">gnso-rpm-providers@icann.org</a>" <<a href="mailto:gnso-rpm-providers@icann.org" target="_blank">gnso-rpm-providers@icann.org</a>><br>

<b>Subject: </b>[Gnso-rpm-providers] Actions & Notes: RPM Providers Sub Team 29 August 2018</span><span lang="EN-US"><o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

</div>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black">Dear All,</span><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-caps:normal;text-align:start;word-spacing:0px">

<span lang="EN-US" style="color:black"> </span><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-caps:normal;text-align:start;word-spacing:0px">

<span lang="EN-US" style="color:black">Please see below the action items and notes captured by staff from the<span class="m962846993893572448m-8513783095328438568apple-converted-space"> </span>Providers<span class="m962846993893572448m-8513783095328438568apple-converted-space"> </span>Sub

 Team call held on </span><span lang="EN-US">29 August<span style="color:black"> 2018 (12:00-13:30 UTC).  Staff have posted to the wiki space the action items and notes.  <i>Please note that these will be high-level notes and are not meant as a substitute for

 the recording.</i> The recording, AC chat, and attendance records are posted on the wiki<span class="m962846993893572448m-8513783095328438568apple-converted-space"> </span>at</span>:

<a href="https://community.icann.org/display/RARPMRIAGPWG/2018-08-29+Sub+Team+for+URS+Providers" target="_blank">

https://community.icann.org/display/RARPMRIAGPWG/2018-08-29+Sub+Team+for+URS+Providers</a>.

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">See also the attached referenced documents.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:black">   </span><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-caps:normal;text-align:start;word-spacing:0px">

<span lang="EN-US" style="color:black">Best Regards,</span><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-caps:normal;text-align:start;word-spacing:0px">

<span lang="EN-US">Julie<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;font-variant-caps:normal;text-align:start;word-spacing:0px">

<span lang="EN-US">Julie Hedlund, Policy Director<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif">==</span><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial",sans-serif"> </span><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">ACTION ITEMS:

</span></b><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<ol start="1" type="1">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l12 level1 lfo3">

<span lang="EN-US">Susan Payne will suggest language for an overarching recommendation concerning the need for ICANN Compliance proactive monitoring.<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l12 level1 lfo3">

<span lang="EN-US">Staff will update the Super Consolidated URS Table with the suggested edits agreed to by the Sub Team shown in redline.  Note in the cover email that staff has inserted additional language in the Education and Training section at the direction

 of the Sub Team.  Ask for responses by COB Friday and if no objections the redlined document will be accepted by COB Friday.<o:p></o:p></span></li></ol>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">NOTES:</span></b><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u><span lang="EN-US">Operational Fixes:</span></u><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">A. THE COMPLAINT<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">4. Administrative review<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">A URS provider should check the websites of other URS and UDRP providers to ensure that a disputed domain name is not already subject to an open/active URS/UDRP

 proceeding.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- I think registrant is in the best position, but I'm assuming it's not difficult for the providers to check?<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">6. Amending the Complaint in light of GDPR/Temp Spec -- page 5/6<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">Providers should modify their operational rules in terms of automatically populating the Complaint Form using WHOIS data.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-and-<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">GDD, [Providers, and Registries] should [jointly] develop

<s>a uniform system for interaction between the Providers and the Registries regarding registrant data that is unavailable in publicly accessible WHOIS

</s></span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">[</span></i><span lang="EN-US">rules

<i>for the timely response by Registries to requests for non-public information from Providers]</i><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Not what sure we are suggesting -- what do we mean by "develop a uniform system for interaction" -- do we mean a system for timely response from the Providers? 

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language with strikeouts and additional text in brackets.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">B. NOTICE<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Receipt by Registrant - Notice (feedback from Complainant & Respondent)<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">ADNDRC should change its operational rules to comply with URS Procedure 4.2, requiring that notice of the Complaint be transmitted [with translation] by the

 registrant via email, fax, and postal mail.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">2. Effect on Registry Operator - Notice requirements for Registry Operators<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">ICANN’s email addresses for Registry contacts (reached by Providers) should be kept up to date</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-and-<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">GDD, [Providers, and registries] should [jointly] develop a uniform system for interaction between the Providers and the Registries regarding Registry notice

 requirements</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- What does "(reached by Providers)" mean?  Strike the parenthetical and change to "should be kept up to date for use by Providers".<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language with additional text in brackets.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">F. REMEDIES<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">3. Review of Implementation<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">There should be efforts undertaken to better inform and enhance the understanding by Registry Operators and Registrars of their role in the URS process</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">ACTION ITEM: Susan Payne will suggest language for an overarching recommendation concerning the need for ICANN Compliance proactive monitoring.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">J. LANGUAGE ISSUES<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Language issues, including current requirements for complaint, notice of complaint, response, determination<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">ICANN should enforce the URS Rules 9 and URS Procedure 4.2 with respect to Providers communicating with the Registrant in the predominant language of the Registrant.

 In particular, as the WG has found that ADNDRC is not in compliance with URS Procedure 4.2 and URS Rules 9, ICANN should request ADNDRC to change their operational rules and to translate the Notice of Complaint “into the predominant language used in the Registrant’s

 country or territory”.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">M. URS PROVIDERS

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Evaluation of URS providers and their respective processes (including training of panelists)<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">Provider compliance with URS Rule 6(a) should be enforced. ADNDRC, in particular, should be required to list the backgrounds of all of their Examiners so that

 Complainants and Respondents can check for conflicts of interest. </span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u><span lang="EN-US">Policy Proposals:</span></u><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">A. THE COMPLAINT<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">6. Amending the Complaint in light of GDPR/Temp Spec<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">URS Rule 3(b) should be amended in light of GDPR and the permissible filing of a “Doe Complaint”.

</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-and-<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">URS Procedure para 3.3 should be amended to enable modification of the Complaint within 2-3 days from disclosure of the full registration data by the URS Provider.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-and-<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">Outreach and education efforts should be undertaken via expert intermediaries to increase awareness and understanding of the common law concept of “Doe Complaint”

 in civil law jurisdictions, especially the EU.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Re: "WG to communicate with the EPDP Team about this issue: European civil law systems do not recognize the common law concept of "Doe Complaint", and the

 concept is not well understood in Europe"  This could be addressed in an informal note.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">B. NOTICE<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Receipt by Registrant -Notice (feedback from Complainant & Respondent)<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">For “Doe Complaints’, Providers should [first] send notice to respondents [via the online registrant contact form and then by the required methods] as soon

 as relevant WHOIS data is forwarded by the registry.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language with additional text in brackets.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">E. DEFENSES<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Scope of Defenses<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">2. Unreasonable delay in filing a complaint (i.e. laches)<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">All Providers should provide similar types and forms of guidance to their examiners.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-and-<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">Examiners should document their rationale in all issued Determinations; in particular, when an Examiner finds that a registrant has registered and used a domain

 in bad faith supporting facts should be cited.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">F. REMEDIES<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">2. Duration of Suspension Period<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">3. Review of Implementation<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">URS Technical Requirements 3 and Registry Requirement 10 should be amended, [and compliance efforts should be directed,] to address problems with the implementation

 of the relief awarded following a URS decision; the implementation of a settlement (generally a domain transfer at the registrar level); and implementation of Complainant requests to extend a suspension.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Do we need to mention ICANN Compliance role at all?  Reword accordingly.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">K. ABUSE OF PROCESS<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Misuse of the process, including by trademark owners, registrants and “repeat offenders”<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">Penalties for the abuse of the process by the Respondent should be added to the URS Rules; this proposal should be published to solicit public comment on what

 type of procedural abuse should be sanctioned, and in what manner.</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Don't think that anything discussed in the Providers Sub team to support or oppose this notion.  We could seek public comment on it.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Our "position" could be that this examination be for both Complainant and Respondent for fairness. But okay to action item to WG rather than as a recommendation.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Create a new section 3: Suggested Action Items:  The WG should consider whether to include the following question in the Initial Report for the purpose of

 soliciting public comment: “Are penalties for abuse of the process by the Complianant or Respondent sufficient, or if not, or should they be expanded, and how?"<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested approach.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Re: "WG to consider whether, in light of FORUM and MFSD feedback on use of WHOIS to help determine Respondent language, policy recommendations should be developed

 to handle language and related GDPR concerns."<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Not sure why this should be a concern since the information about the country should be available.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Agree GDPR should not be a concern insofar as country of Registrant is concerned.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Change from a recommendation to an action.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">L. EDUCATION & TRAINING

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Responsibility for education and training of complainants, registrants, registry operators and registrars<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">ICANN [should] develop easy-to-understand, multilingual, and linkable guidance (e.g. basic FAQs) for reference and informational purposes of both URS parties

 (Complainants and Respondents)</span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-and-<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">URS Providers should develop additional clear and concise reference and informational materials specific to their service, practice, and website for the use

 and benefit of both URS parties. </span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">M. URS PROVIDERS

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">1. Evaluation of URS providers and their respective processes (including training of panelists)<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">Explicit standards for [for the sanction and removal of Examiners should be considered”

<s>removal of Examiners based upon particular background and factors, such as continued representation of serial cybersquatters, or representation of parties found to have engaged in attempted reverse domain name hijacking, should be developed.</s></span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- I don't think we identified that there was a problem.<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Reword "Explicit standards for the sanction and removal of Examiners should be considered." Put into Section 3, Suggested Action Items.

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">-- Accept the suggested revised language with strikeouts and additional text in brackets.<o:p></o:p></span></p>

</div>

</div>

<p class="MsoNormal"><br>

<br>

<br>

---------- Forwarded message ----------<br>

From: Ariel Liang <<a href="mailto:ariel.liang@icann.org" target="_blank">ariel.liang@icann.org</a>><br>

To: "<a href="mailto:gnso-rpm-providers@icann.org" target="_blank">gnso-rpm-providers@icann.org</a>" <<a href="mailto:gnso-rpm-providers@icann.org" target="_blank">gnso-rpm-providers@icann.org</a>><br>

Cc: <br>

Bcc: <br>

Date: Thu, 23 Aug 2018 13:45:23 -0400<br>

Subject: Staff's Review of Notice of Complaint & Providers' Forms & Instructions<o:p></o:p></p>

<div>

<div>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Dear Providers Sub Team members,

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span lang="EN-US">Per Action Item 4: Staff to review the Notice of Complaint and Providers’ forms and instructions to assist the Sub Team to consider proposed suggestions, if

 any. </span></i><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Staff reviewed all the requested materials and found:

<o:p></o:p></span></p>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l11 level1 lfo4">

<u><span lang="EN-US">Notice of Complaint</span></u><span lang="EN-US">: While ADNDRC didn’t provide the requested document, it seems that FORUM and MFSD have provided quite thorough instruction to the Respondent about the steps and what to expect in the URS

 proceedings. <o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l11 level1 lfo4">

<u><span lang="EN-US">Complaint/Response/Appeal forms</span></u><span lang="EN-US">: Providers vary in terms of the amount of guidance they provide to the URS Parties. E.g., FORUM provides PowerPoint Demo with step-by-step instructions; MFSD references specific

 URS Rules/Procedure & Supplemental Rules in detail; ADNDRC seems to only provide simple forms.<o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Please see the notes below for details.

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Before the review of those materials, Providers Sub Team proposed the following draft recommendations for the WG’s consideration:

<o:p></o:p></span></p>

<ol style="margin-top:0cm" start="1" type="1">

<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo5;vertical-align:baseline">

<span lang="EN-US">WG to discuss whether to recommend ICANN to develop an easy-to-understand, multilingual, and linkable guidance (e.g. basic FAQs) for both URS parties

<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo5;vertical-align:baseline">

<span lang="EN-US">WG to discuss whether Providers should develop additional materials specific to their

<span style="background:white">service, practice, website, etc. </span><o:p></o:p></span></li></ol>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><u><span lang="EN-US">QUESTION:</span></u></b><u><span lang="EN-US"> Does the Sub Team believe any of those draft recommendations need to be amended?</span></u><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Staff have included the links to materials in case you would like to reference on your own.

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Thank you,<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Mary, Julie, Ariel & Berry

<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">==<o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Detailed Findings</span></b><span lang="EN-US"><o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Notice of Complaint

<o:p></o:p></span></p>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo6">

<span lang="EN-US">ADNDRC didn’t provide the Notice of Complaint but provided an email they send to the Complainant to acknowledge receipt of the Complaint<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l6 level1 lfo6">

<span lang="EN-US">FORUM and MFSD seem to provide thorough instruction to the Respondent about the steps, timelines, fees, potential outcomes, and other details of the URS proceedings. They also provided the contact information if the Respondent needs assistance.

 Links to the URS Rules, procedure, and Supplemental Rules are included in the Notice of Complaint.

<o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Complaint Form

<o:p></o:p></span></p>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7">

<span lang="EN-US">ADNDRC: A simple form, no additional instruction on the form itself for the Complainant; didn’t ask for fax number from the Complainant and the Respondent (it is required in the URS Rule 3b)<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7">

<span lang="EN-US">FORUM: Includes a PowerPoint Demo for the Complainant about how to file a Complaint using their online portal, with step-by-step instructions and references to specific URS Rules/Procedure<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7">

<span lang="EN-US">MFSD: A Standard form but includes detailed references to specific URS Rules/Procedure and MFSD Supplemental Rules

<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l5 level1 lfo7">

<span lang="EN-US">All three Providers: Ask the Complainant to provide supporting documentation regarding the TM registration and proof of use<o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Response Form

<o:p></o:p></span></p>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8">

<span lang="EN-US">ADNDRC: A simple form, no additional instruction on the form itself for the Respondent; the handwritten notes on page 3-4 are a little bit confusing, and also there is text being crossed out<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8">

<span lang="EN-US">FORUM: Includes a PowerPoint Demo for the Respondent about how to file a Response using their online portal, with step-by-step instructions and references to specific URS Procedure<o:p></o:p></span></li></ul>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l2 level1 lfo9">

<span lang="EN-US">MFSD: A Standard form but includes detailed references to specific URS Rules/Procedure and MFSD Supplemental Rules<o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Appeal Form

<o:p></o:p></span></p>

<ul type="disc">

<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo10">

<span lang="EN-US">ADNDRC: A simple form, no additional instruction on the form itself for the Appellant/Appellee<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo10">

<span lang="EN-US">FORUM: Includes a PowerPoint Demo for the Appellant and the Appellee about how to file an Appeal/Appeal Response using their online portal, with step-by-step instructions and references to specific URS Procedure<o:p></o:p></span></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l3 level1 lfo10">

<span lang="EN-US">MFSD: A Standard form but includes detailed references to specific URS Rules/Procedure and MFSD Supplemental Rules<o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US">Requested Materials

</span></b><span lang="EN-US"><o:p></o:p></span></p>

<p style="margin:0cm;margin-bottom:.0001pt"><span lang="EN-US" style="color:black">ADNDRC:

</span><span lang="EN-US"><o:p></o:p></span></p>

<ul style="margin-top:0cm" type="disc">

<li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo11;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/ADNDRC-Complaint%20Form.docx?version=1&modificationDate=1528731790000&api=v2" target="_blank"><span style="color:#1155CC;background:white">ADNDRC Complaint Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo11;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/ADNDRC_Attachment%202_URS%20Response%20Form.doc?version=1&modificationDate=1534947742423&api=v2" target="_blank"><span style="color:#1155CC">ADNDRC Response Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo11;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/ADNDRC_Attachment%203_URS%20Appeal%20Form.doc?version=1&modificationDate=1534947763063&api=v2" target="_blank"><span style="color:#1155CC">ADNDRC Appeal Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l7 level1 lfo11;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/ADNDRC_Attachment%201_Notice%20of%20Complaint.docx?version=1&modificationDate=1534947715236&api=v2" target="_blank"><span style="color:#1155CC">ADNDRC Notice of Complaint</span></a><o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>

<p style="margin:0cm;margin-bottom:.0001pt"><span lang="EN-US" style="color:black;background:white">FORUM:

</span><span lang="EN-US"><o:p></o:p></span></p>

<ul style="margin-top:0cm" type="disc">

<li class="MsoNormal" style="color:black;mso-list:l8 level1 lfo12;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/Forum-Appendix%20A.pptx?version=1&modificationDate=1528731896000&api=v2" target="_blank"><span style="color:#1155CC;background:white">FORUM Complaint Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l8 level1 lfo12;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/Forum-Appendix%20B.pptx?version=1&modificationDate=1528731908000&api=v2" target="_blank"><span style="color:#1155CC;background:white">FORUM Response Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l8 level1 lfo12;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/Forum-Appendix%20D.pptx?version=1&modificationDate=1529759423000&api=v2" target="_blank"><span style="color:#1155CC;background:white">FORUM Appeal Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l8 level1 lfo12;background:white;vertical-align:baseline">

<span lang="EN-US" style="color:black"><a href="https://community.icann.org/download/attachments/79436564/FORUM_NOTICE%20OF%20COMPLAINT.docx?version=1&modificationDate=1534862777342&api=v2" target="_blank"><span style="color:#1155CC">FORUM Notice of Complaint</span></a></span><span lang="EN-US"><o:p></o:p></span></li></ul>

<p style="mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom:0cm;margin-left:36.0pt;margin-bottom:.0001pt;background:white;vertical-align:baseline">

<span lang="EN-US"> <o:p></o:p></span></p>

<p style="margin:0cm;margin-bottom:.0001pt"><span lang="EN-US" style="color:black;background:white">MFSD:

</span><span lang="EN-US"><o:p></o:p></span></p>

<ul style="margin-top:0cm" type="disc">

<li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo13;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/MFSD-Complaint%20Form.pdf?version=1&modificationDate=1528731818000&api=v2" target="_blank"><span style="color:#1155CC;background:white">MFSD Complaint Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo13;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/MFSD-Response%20Form.pdf?version=1&modificationDate=1528731829000&api=v2" target="_blank"><span style="color:#1155CC;background:white">MFSD Response Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo13;background:white;vertical-align:baseline">

<span lang="EN-US"><a href="https://community.icann.org/download/attachments/79436564/MFSD-Appeal%20Form.pdf?version=1&modificationDate=1528731871000&api=v2" target="_blank"><span style="color:#1155CC;background:white">MFSD Appeal Form</span></a><o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-list:l1 level1 lfo13;background:white;vertical-align:baseline">

<span lang="EN-US" style="color:windowtext"><a href="https://community.icann.org/download/attachments/79436564/MFSD_Notice%20of%20complaint%20to%20Respondent_EN.pdf?version=1&modificationDate=1534261222375&api=v2" target="_blank"><span style="color:#1155CC">MFSD

 Notice of Complaint</span></a></span><span lang="EN-US"><o:p></o:p></span></li></ul>

<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US"> </span></b><span lang="EN-US"><o:p></o:p></span></p>

</div>

</div>

<p class="MsoNormal">_______________________________________________<br>

Gnso-rpm-providers mailing list<br>

<a href="mailto:Gnso-rpm-providers@icann.org" target="_blank">Gnso-rpm-providers@icann.org</a><br>

<a href="https://mm.icann.org/mailman/listinfo/gnso-rpm-providers" target="_blank">https://mm.icann.org/mailman/listinfo/gnso-rpm-providers</a><o:p></o:p></p>

</blockquote>

</div>

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