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<p class="MsoNormal"><a name="_MailEndCompose"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We would be interested in more details as well. As a brand registrar we would like to know whether domains were registered without
claims being sent out and what else was impacted. It would be great to get a formal root cause analysis done.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Verdana",sans-serif;color:#0F9347">Jeffrey J. Neuman</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#0F9347">Senior Vice President </span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">|</span><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C39209">Valideus
USA</span></b><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C32830">
</span></b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">| </span><b><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#C32830">Com Laude USA</span></b><span lang="EN-GB" style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">1751 Pinnacle Drive, Suite 600<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">Mclean, VA 22102, United States<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">E:
</span><a href="mailto:jeff.neuman@valideus.com"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#00B050">jeff.neuman@valideus.com</span></a><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#595959">
or </span><a href="mailto:jeff.neuman@comlaude.com"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#00B050">jeff.neuman@comlaude.com</span></a><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#00B050">
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">T: +1.703.635.7514<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">M: +1.202.549.5079<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#4F4F4F">@Jintlaw<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> gtld-tech-bounces@icann.org [mailto:gtld-tech-bounces@icann.org]
<b>On Behalf Of </b>Alexander Mayrhofer<br>
<b>Sent:</b> Monday, May 18, 2015 11:54 AM<br>
<b>To:</b> Wim Fabri<br>
<b>Cc:</b> gtld-tech-bounces@icann.org; gtld-tech@icann.org<br>
<b>Subject:</b> Re: [gtld-tech] TMDB down?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hello Wim,</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We noticed that the TMCH outage was fixed shortly after your email. However, we never heard back on this. Could you therefore let us know:</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span lang="DE-AT" style="font-family:"Calibri",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">When the outage was fixed</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span lang="DE-AT" style="font-family:"Calibri",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">What the time span of the outage was (We understand it was at least 10 hours), and when it was noticed by IBM?</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span lang="DE-AT" style="font-family:"Calibri",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The services that were impacted by the outage?</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span lang="DE-AT" style="font-family:"Calibri",sans-serif"><span style="mso-list:Ignore">-<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Whether there’s any mailing list / web panel where we could follow the status of planned and unplanned outages?</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks,</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Alex</span><span lang="DE-AT"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><span lang="DE-AT"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="DE-AT" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">Von:</span></b><span lang="DE-AT" style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Wim Fabri [<a href="mailto:wim_fabri@be.ibm.com">mailto:wim_fabri@be.ibm.com</a>]
<br>
<b>Gesendet:</b> Fr</span><span lang="DE" style="font-size:10.0pt;font-family:"Tahoma",sans-serif">eitag, 15. Mai 2015 11:56<br>
<b>An:</b> Alexander Mayrhofer<br>
<b>Cc:</b> <a href="mailto:gtld-tech@icann.org">gtld-tech@icann.org</a>; <a href="mailto:gtld-tech-bounces@icann.org">
gtld-tech-bounces@icann.org</a><br>
<b>Betreff:</b> Re: [gtld-tech] TMDB down?</span><span lang="DE-AT"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="DE-AT"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="DE-AT" style="font-size:10.0pt;font-family:"Arial",sans-serif">Hi Alexander,</span><span lang="DE-AT">
<br>
<br>
</span><span lang="DE-AT" style="font-size:10.0pt;font-family:"Arial",sans-serif">we indeed have an unplanned outage and are working to fix it.</span><span lang="DE-AT">
<br>
</span><span lang="DE-AT" style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
Wim Fabri<br>
IBM Belgium Integrated Technology Services.<br>
</span><span lang="DE-AT"><br>
<br>
<br>
<br>
</span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#5F5F5F">From: </span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif">Alexander Mayrhofer <<a href="mailto:alexander.mayrhofer@nic.at">alexander.mayrhofer@nic.at</a>></span><span lang="DE-AT">
<br>
</span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#5F5F5F">To: </span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif">"<a href="mailto:gtld-tech@icann.org">gtld-tech@icann.org</a>" <<a href="mailto:gtld-tech@icann.org">gtld-tech@icann.org</a>></span><span lang="DE-AT">
<br>
</span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#5F5F5F">Date: </span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif">15/05/2015 11:47</span><span lang="DE-AT">
<br>
</span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#5F5F5F">Subject: </span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif">[gtld-tech] TMDB down?</span><span lang="DE-AT">
<br>
</span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#5F5F5F">Sent by: </span><span lang="DE-AT" style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="mailto:gtld-tech-bounces@icann.org">gtld-tech-bounces@icann.org</a></span><span lang="DE-AT">
<o:p></o:p></span></p>
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<br>
<br>
</span><tt><span lang="DE-AT" style="font-size:10.0pt">Hi,</span></tt><span lang="DE-AT" style="font-size:10.0pt;font-family:"Courier New""><br>
<br>
<tt>we're currently experiencing errors when fetching files from the TMCH. Additionally, our registrars are reporting issues with fetching Claims information. Have i missed a maintenance announcement, or is this an unplanned outage?</tt><br>
<br>
<tt>When we're trying to fetch the DNL from </tt></span><span lang="DE-AT"><a href="https://ry.marksdb.org/dnl/dnl-latest.csv"><tt><span style="font-size:10.0pt">https://ry.marksdb.org/dnl/dnl-latest.csv</span></tt></a></span><tt><span lang="DE-AT" style="font-size:10.0pt">
, we do get a HTTP 200 OK response, but the file we receive contains:</span></tt><span lang="DE-AT" style="font-size:10.0pt;font-family:"Courier New""><br>
<br>
<tt><html></tt><br>
<tt> <head></tt><br>
<tt> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></tt><br>
<tt> <title>TMDB - Trademark-Database</title></tt><br>
<tt> </head></tt><br>
<tt> <body></tt><br>
<tt> <h1>This service of the Trademark Clearinghouse Database (TMDB) </tt><br>
<tt>web client is currently not available.</h1></tt><br>
<tt> Please try again later. Our apologies for the inconvenience.</tt><br>
<tt> </body></tt><br>
<tt> </html></tt><br>
<br>
<tt>Same for the SMD revocation list. Since we do not have a production registrar TMCH account, i cannot verify the issue for the claims interface.</tt><br>
<br>
<tt>Are other registries experiencing similar issues? Has anybody received any notification from either ICANN or the TMCH?</tt><br>
<br>
<tt>Thanks,</tt><br>
<tt>Alex Mayrhofer</tt><br>
<tt>TLDBOX</tt><br>
<br>
<br>
<br>
</span><span lang="DE-AT"><br>
<br>
</span><span lang="DE-AT" style="font-size:10.0pt;font-family:"Arial",sans-serif"><br>
<br>
Tenzij hierboven anders aangegeven: / Sauf indication contraire ci-dessus: / Unless otherwise stated above:<br>
<br>
International Business Machines of Belgium sprl / bvba<br>
Siège social / Maatschappelijke zetel: Avenue du Bourget 42 Bourgetlaan, B-1130 Bruxelles/Brussel<br>
N° d'entreprise / Ondernemingsnr: TVA / BTW BE 0405 912 336<br>
RPM Bruxelles / RPR Brussel</span><span lang="DE-AT"><o:p></o:p></span></p>
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