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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">While I look forward to the root cause analysis, I’d appreciate an earlier communication containing at least:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">* the length of the outage including start and end times<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">* the services which were unavailable
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">* observed symptoms from a user’s perspective<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This ensures that we can account for any errors observed in our systems without assumptions regarding time and behaviour.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">For future outages, I’d urge the sending of a notice informing TMCH service consumers (Registrars/Registries as relevant) of any issues immediately. It is simply
good operational practice to do so. The detail can always follow later, but we should not be left to guess whether there is in fact an outage, in this case for nearly 2 days.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">--<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Kal Feher<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> gtld-tech-bounces@icann.org [mailto:gtld-tech-bounces@icann.org]
<b>On Behalf Of </b>Rubens Kuhl<br>
<b>Sent:</b> Wednesday, 1 July 2015 9:06 AM<br>
<b>To:</b> Aaron Hickmann<br>
<b>Cc:</b> gtld-tech@icann.org<br>
<b>Subject:</b> Re: [gtld-tech] TMCH - Service not available<o:p></o:p></span></p>
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<p class="MsoNormal">Aaron,<o:p></o:p></p>
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<p class="MsoNormal">At the last operational issue TMDB had, registries were denied information while industry press got details on what happened. I sure never received any further information on that one. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Let's hope that doesn't repeat itself and ICANN inform contracted parties at least at the same time. <o:p></o:p></p>
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<p class="MsoNormal">Rubens<o:p></o:p></p>
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<p class="MsoNormal">Em 30/06/2015, à(s) 19:51:000, Aaron Hickmann <<a href="mailto:aaron.hickmann@icann.org">aaron.hickmann@icann.org</a>> escreveu:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Hello all,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">ICANN is aware of the issues that recently occurred with the Trademark Database (TMDB). We are working with IBM to develop the root cause analyses for the incidents and expect completion in approximately 7
– 10 days. Once more information is available, we will provide additional details directly to all users of the TMDB. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Thank you.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Aaron Hickmann</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Director, Operations</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Global Domains Division</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Internet Corporation for Assigned Names and Numbers (ICANN)</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif""> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Direct Line: +1 310 578 8672</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Email: <a href="mailto:aaron.hickmann@icann.org"><span style="color:#954F72">aaron.hickmann@icann.org</span></a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0563C1"><a href="http://www.icann.org/"><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#954F72">www.icann.org</span></a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:
</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Jeff Neuman <<a href="mailto:jeff.neuman@comlaude.com">jeff.neuman@comlaude.com</a>><br>
<b>Date: </b>Tuesday, June 30, 2015 at 12:51 PM<br>
<b>To: </b>Ewout de Graaf <<a href="mailto:ewout@mijndomein.nl">ewout@mijndomein.nl</a>><br>
<b>Cc: </b>"<a href="mailto:gtld-tech@icann.org">gtld-tech@icann.org</a>" <<a href="mailto:gtld-tech@icann.org">gtld-tech@icann.org</a>><br>
<b>Subject: </b>Re: [gtld-tech] TMCH - Service not available<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">What is the update from ICANN/IBM on this? <br>
<br>
Sent from my iPhone<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
On Jun 30, 2015, at 2:10 PM, Ewout de Graaf <<a href="mailto:ewout@mijndomein.nl">ewout@mijndomein.nl</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif"">It only impacts the registry connection to the TMCH - that is retrieving the DNL lists.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif"">As a registrar we have no problem accessing the TMCH, we can retrieve marks information.<o:p></o:p></span></p>
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<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""></span><span style="font-size:9.0pt;font-family:"Verdana","sans-serif"">regards<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif"">,</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif"">Ewout de Graaf</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__mijndomein.nl&d=BQMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=YGcjs51yLpF7Ml6ipN6A9B1iPanIlEvZQyeHeMvEY-U&m=ehSs0QvVTPgnTNWb7nYhA0XG5SnSuZQK8BBRUHfPIlY&s=po0zoCVi9eQDc2kOtHkkOd8vSNX8E8BiHWH6vB3EUHw&e=" target="_blank"><span style="font-family:"Verdana","sans-serif"">mijndomein.nl</span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">2015-06-29 12:54 GMT+02:00 Michele Neylon - Blacknight <<a href="mailto:michele@blacknight.com" target="_blank">michele@blacknight.com</a>>:<br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Is this impacting the EPP service?<br>
Or is it just the web service?<br>
<br>
--<br>
Mr Michele Neylon<br>
Blacknight Solutions<br>
Hosting, Colocation & Domains<br>
<a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.blacknight.host_&d=BQMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=YGcjs51yLpF7Ml6ipN6A9B1iPanIlEvZQyeHeMvEY-U&m=ehSs0QvVTPgnTNWb7nYhA0XG5SnSuZQK8BBRUHfPIlY&s=HzCi4tt8tf_V1D2oncG4l0TqAxRV0WTiRYTfJRrSqxc&e=" target="_blank">http://www.blacknight.host/</a><br>
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-------------------------------<br>
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Road,Graiguecullen,Carlow,Ireland Company No.: 370845<br>
<br>
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<br>
<br>
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<br>
On 29/06/2015 08:34, "<a href="mailto:gtld-tech-bounces@icann.org">gtld-tech-bounces@icann.org</a> on behalf of Alexander Mayrhofer" <<a href="mailto:gtld-tech-bounces@icann.org">gtld-tech-bounces@icann.org</a> on behalf of
<a href="mailto:alexander.mayrhofer@nic.at">alexander.mayrhofer@nic.at</a>> wrote:<br>
<br>
>Guys,<br>
><br>
>while it seems that the certificate configuration looks sane now, the whole TMCH service (again) seems to be down again:<br>
><br>
><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__ry.marksdb.org_&d=BQMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=YGcjs51yLpF7Ml6ipN6A9B1iPanIlEvZQyeHeMvEY-U&m=ehSs0QvVTPgnTNWb7nYhA0XG5SnSuZQK8BBRUHfPIlY&s=CVTAmiAcI8m6TM30PeEQa0whfGG_9ByuJOwcugljhtc&e=" target="_blank">https://ry.marksdb.org/</a><br>
><br>
>"This service of the Trademark Clearinghouse Database (TMDB) web client is currently not available.<br>
>Please try again later. Our apologies for the inconvenience."<br>
><br>
>Please. Fix. This.<br>
><br>
>Alex<br>
><o:p></o:p></span></p>
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