[ICANN-CSC] Monthly Report of the CSC on PTI Performance - October 2016

[Elaine Pruis]

Thanks Byron,
I have reviewed and it looks good to me.


On Wednesday, November 30, 2016, Byron Holland <byron.holland at cira.ca>
wrote:

> CSC Members and Liaisons,
>
>
>
> Below is the introductory email I intend to accompany our first report to
> the community as well as the revised PTI report.  As indicated on our last
> call I would like to ensure Elaine had the time to review it as well as
> ensure all CSC members are in agreement.  I believe the text below and the
> attached docs satisfy our objectives.  Unless I hear otherwise I intend for
> this package to be out by end of day today, November 30th.
>
>
>
> Regards,
>
> Byron
>
>
>
> ------------------------------------------------------------
> ------------------------------------------------------------
> ------------------------
>
>
>
>
>
> Dear Community Members,
>
>
>
> As chair of the Customer Standing Committee I am pleased to provide you
> with our first monthly report on the performance of Public Technical
> Identifiers, PTI, for October, 2016, the first period after the beginning
> of the IANA transition.  You will see the CSC has concluded that,
> overall, PTI’s performance was “Satisfactory”, in that they met the service
> level agreement for 95.9% of the defined metrics. For those missed service
> level agreements, the CSC believes that these were satisfactorily explained
> and has determined that these exceptions were no cause for concern. No
> persistent problems were identified and no further action is needed. Also
> attached is the report from PTI to the CSC listing the individual service
> level metrics along with their actual and historical performance.  As this
> is the first report in what we expect to be an evolving process, any
> comments would be welcomed.
>
> Some of you may find a bit of background on the CSC and these reports to
> be useful.  Most of you will be aware that effective October 1, 2016, PTI
> has entered into a contract (the IANA Naming Function Contract
> <https://www.icann.org/iana_pti_docs/151-iana-naming-function-contract-v-30sep16>
> ) with ICANN for the provision of naming related services related to
> management of the DNS.  Annex A of the contract specifies that PTI will
> respect some very specific “service level expectations” which have specific
> thresholds.  For example, the monthly threshold of staff processing time
> needed to validate and review a request for the creation or transfer of a
> gTLD is 10 days (‘less than or equal to’).  To be considered to have met
> this metric, PTI needs to meet the threshold 90% of the time.  You will
> note in the CSC’s report (page 18) that there were 8 gTLD requests in
> October, the longest of which took 3.92 days, and the mean time was 1.06
> days.  So, PTI *has met the SLE* for gTLD creation/transfer requests for
> the month of October.
>
> Similarly, there is a SLE for supplemental technical checks related to a
> ccTLD creation or transfer which is 5 minutes (‘less than or equal to’) 95%
> of the time (see page 12 of the PTI Report).  Of the 6 requests, three took
> longer than 5 minutes, and the average was 7.98 minutes, so PTI *did not
> meet* the SLE in this case.  But, as noted above, CSC believes that this
> variance was satisfactorily explained and has determined the exceptions do
> not represent a cause for concern.
>
> The CSC was formed effective October 1, 2016.  Background on the committee
> along with transcripts of our meetings and other useful information can be
> found on our website <https://www.icann.org/csc>.
>
> Byron Holland
>
> Chair of the CSC
>
>
>
>
>
>
>
> *Byron Holland*, President & CEO
>
> Canadian Internet Registration Authority (CIRA)
>
> Twitter: @cira001 <javascript:_e(%7B%7D,'cvml','@cira001');>
>
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>
>
>
>


-- 


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