[ICANN-CSC] Update from PTI on our summer work items
Elaine Pruis
elainepruis at gmail.com
Thu Aug 2 18:41:22 UTC 2018
That's great, thanks Naela! Good to see progress on these items.
Elaine
On Thu, Aug 2, 2018 at 7:46 AM Naela Sarras <naela.sarras at iana.org> wrote:
> Dear CSC colleagues,
>
>
>
> I wanted to give you an update about a number of things PTI is working on
> this summer:
>
>
>
> 1. *Annual Customer Satisfaction Survey*: We are currently preparing
> for the Annual Customer Survey. As with previous years, this will be a
> survey that goes out to all the customers who utilized the IANA Services
> from September 2017 to August 2018. In addition to general questions to all
> customers, there will be segmented portions of the survey with questions
> that apply to that segment only. We expect the survey to begin on 19
> September 2018.
>
>
>
> 1. *Post Ticket Survey* (working name only for now): This is a new
> project that we have been working for the last few months. As previously
> mentioned during meetings with the CSC, our goal is to get more immediate
> feedback on how we are doing on the delivery of service and what are the
> areas for improvement. We are working on a tool that will send a quick
> survey to each customer as soon as a ticket is completed. The goal is to
> make it a light weight survey to quickly measure their satisfaction rate
> and invite them to provide comments. We will release this tool in stages
> based on request types. Our goal is to start with the Naming requests
> around late September 2018.
>
>
>
> 1. *RZMS Update* to improve performance for “Technical Test (First)”
> measurement. Our development team is working on updates to RZMS to improve
> the parallelization of tests in order to perform multiple tests at the same
> time when a number of requests are submitted at the same time.
>
>
>
> 1. *Upcoming CSC meetings*: we should have some initial data to
> present on both the annual customer survey as well as the after ticket
> survey by the October meeting and will work with the Chair and secretariat
> to ask for some time on the agenda to go over those items and get your
> feedback.
>
>
>
> Best regards,
>
> Naela
>
>
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