[ICANN-CSC] Update from PTI on our summer work items

Elaine Pruis elainepruis at gmail.com
Thu Aug 2 18:41:22 UTC 2018


That's great, thanks Naela! Good to see progress on these items.
Elaine

On Thu, Aug 2, 2018 at 7:46 AM Naela Sarras <naela.sarras at iana.org> wrote:

> Dear CSC colleagues,
>
>
>
> I wanted to give you an update about a number of things PTI is working on
> this summer:
>
>
>
>    1. *Annual Customer Satisfaction Survey*: We are currently preparing
>    for the Annual Customer Survey. As with previous years, this will be a
>    survey that goes out to all the customers who utilized the IANA Services
>    from September 2017 to August 2018. In addition to general questions to all
>    customers, there will be segmented portions of the survey with questions
>    that apply to that segment only. We expect the survey to begin on 19
>    September 2018.
>
>
>
>    1. *Post Ticket Survey* (working name only for now): This is a new
>    project that we have been working for the last few months. As previously
>    mentioned during meetings with the CSC, our goal is to get more immediate
>    feedback on how we are doing on the delivery of service and what are the
>    areas for improvement. We are working on a tool that will send a quick
>    survey to each customer as soon as a ticket is completed. The goal is to
>    make it a light weight survey to quickly measure their satisfaction rate
>    and invite them to provide comments. We will release this tool in stages
>    based on request types. Our goal is to start with the Naming requests
>    around late September 2018.
>
>
>
>    1. *RZMS Update* to improve performance for “Technical Test (First)”
>    measurement. Our development team is working on updates to RZMS to improve
>    the parallelization of tests in order to perform multiple tests at the same
>    time when a number of requests are submitted at the same time.
>
>
>
>    1. *Upcoming CSC meetings*: we should have some initial data to
>    present on both the annual customer survey as well as the after ticket
>    survey by the October meeting and will work with the Chair and secretariat
>    to ask for some time on the agenda to go over those items and get your
>    feedback.
>
>
>
> Best regards,
>
> Naela
>
>
> _______________________________________________
> ICANN-CSC mailing list
> ICANN-CSC at icann.org
> https://mm.icann.org/mailman/listinfo/icann-csc
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mm.icann.org/pipermail/icann-csc/attachments/20180802/aff696c5/attachment.html>


More information about the ICANN-CSC mailing list