[ICANN-CSC] January 2019 IANA Naming Function Performance Report

[Elaine Pruis]

Thanks Naela,
>From the report:  "One ccTLD transfer request barely exceeded the
validation and reviews
threshold of 60 days. The request was not fully documented when it was
submitted which required an extensive amount of communication with the
requestor. The CSC has previously recommended that the threshold for this
SLA"

This part of your SLA document is relevant to the discussion; I hope
everyone has a chance to read it before the meeting.

CSC has previously discussed changing this SLA to be measured differently.
Some of the
ideas discussed were to increase the overall target from 60 days to 90
days, measure the data
annually instead of monthly due to low volume, or measure performance based
on a rolling
basis for the last one calendar year. After discussing the pros and cons of
each, the CSC seemed
to converge on the rolling method for the last one calendar year. (CSC
Meeting 14, 15
September 2017).
In analyzing the data from March 2016 to now, IANA staff believe that none
of the three
measurements above are true measures of performance of this type of request
given the low
volume and complexity and variedness of the quality of the request
submission. It makes more
sense to break this SLA into several SLAs to monitor the process at
different stages. Given these
factors, we suggest that the CSC consider new SLA types as follows:
i) Tracking the number of interactions with the customer as an indication
of the quality of the
request
ii) Amount of staff processing time when the request is waiting on staff
after each interaction
iii) Amount of time it takes to create any reports needed for review by
external parties.


I think that is a good way forward. Looking forward to the discussion.
Elaine

On Mon, Feb 11, 2019 at 1:13 PM Naela Sarras <naela.sarras at iana.org> wrote:

> Dear Colleagues,
>
>
>
> Please find attached the IANA Naming Function Performance report for the
> month of January 2019.  During the month of January, we met 98.40% of the
> SLA thresholds.
>
>
>
> We look forward to discussing the report with you at the next CSC meeting.
>
>
>
> Best regards,
>
> Naela
>
>
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