[ICANN-CSC] Draft CSC November 2021 Report

[Jennifer Bryce]

Dear all,

Attached, please find the draft November 2021 CSC Report for your review. Redline changes are tracked against the October report.

Please note the comment in the ‘Report of Escalations’ section. I will be prepared to make edits as necessary during the upcoming meeting as a result of discussions.

Best,
Jennifer
--
Jennifer Bryce
Project Manager, Office of the Chief Technology Officer (OCTO)
Internet Corporation for Assigned Names and Numbers (ICANN)

Skype: jennifer.bryce.icann
Email: jennifer.bryce at icann.org


From: Jennifer Bryce <jennifer.bryce at icann.org>
Date: Monday, 13 December 2021 at 10:59
To: Amy Creamer <amy.creamer at iana.org>
Subject: Re: November 2021 IANA Naming Function Performance Report

Hi Amy,

Are you OK for me to send the attached report to the CSC? I think during this next meeting it might make sense to revisit the draft report after item 5 on the agenda, “Overview and explanation of SLAs/Thresholds: For information and discussion (to be presented by PTI)”. If you agree I could note this as a suggestion in my email when I distribute the report. Seems odd to ask them to consider the report fully before they have had this discussion.

Best,
Jennifer
--
Jennifer Bryce
Project Manager, Office of the Chief Technology Officer (OCTO)
Internet Corporation for Assigned Names and Numbers (ICANN)

Skype: jennifer.bryce.icann
Email: jennifer.bryce at icann.org


From: Jennifer Bryce <jennifer.bryce at icann.org>
Date: Wednesday, 8 December 2021 at 11:36
To: Amy Creamer <amy.creamer at iana.org>
Subject: Re: November 2021 IANA Naming Function Performance Report

Thank you Amy. See the proposed redline version of the monthly CSC report attached for your consideration.

Best,
Jennifer

--
Jennifer Bryce
Project Manager, Office of the Chief Technology Officer (OCTO)
Internet Corporation for Assigned Names and Numbers (ICANN)

Skype: jennifer.bryce.icann
Email: jennifer.bryce at icann.org


From: Amy Creamer <amy.creamer at iana.org>
Date: Wednesday, 8 December 2021 at 02:10
To: Jennifer Bryce <jennifer.bryce at icann.org>
Subject: FW: November 2021 IANA Naming Function Performance Report

Hi Jennifer,

This month we have an exception  - an escalation.

As a FYI- we do not  reveal the name of the  person/organizations who  escalate.  We keep the note short on the report  but will elaborate during the  meeting.  Once the escalation  is resolved I  will include a note about its resolution in whichever  month  the resolution occurred.

Here is the recommended language to use:

During this reporting period, PTI has notified the CSC of one escalation. The CSC
has discussed the escalation and determined that it is not a persistent performance
issue or systemic problem associated with the provision of the IANA naming
services.

However, sometimes there is someone on the CSC  who doesn’t want us  anticipating  that the CSC has no issues with the  escalation.  Maybe give them  the 2nd sentence as possible response….not sure.

Regards,
Amy Creamer
Director of Operations
1-424-537-8917

From: Amy Creamer <amy.creamer at iana.org>
Date: Tuesday, December 7, 2021 at 15:21
To: "icann-csc at icann.org" <icann-csc at icann.org>
Subject: November 2021 IANA Naming Function Performance Report

Dear CSC,

Please find attached the IANA Naming Function Performance report for October 2021. During the month of October, we met 100% of the SLA thresholds.

During the month of November PTI received one escalation from an organization applying for an .int domain who did not meet any of the three eligibility requirements.


We look forward to answering any questions you may have about the report.

Regards,

Amy Creamer
Director of Operations, IANA Services
Email: amy.creamer at iana.org<mailto:amy.creamer at iana.org>
Phone: +1-424-537-8917
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