[ICANN-CSC] [Ext] Re: December 2020 IANA Naming Function Performance Report

[Selina Harrington]

Hi Brett,

Thank you for your reply and Happy New Year.

Yes, even though the request technically breached the manual lodgment SLA, it did not cause any customer issue/complaint due to the nature and timing.

Kind regards,
 
Selina Harrington
Lead IANA Services Specialist

 

On 1/8/21, 6:53 AM, "Brett Carr" <brett.carr at nominet.uk> wrote:

    Hi Selena,
       Thanks for the report, and happy new year (to all)

    With regards to the one breach in the report "Manual lodgment delayed due to holiday schedule"

    The commentary says this was a routine tech change and it was lodged at Xmas. My assumption is that even though this technically breached the SLA this did not cause any customer issue/complaint due to the nature and timing, would that be a fair assumption?

    Thanks

    Brett


    --
    Brett Carr
    Manager DNS and Network Engineering
    Nominet UK



    -----Original Message-----
    From: ICANN-CSC <icann-csc-bounces at icann.org> on behalf of Selina Harrington <selina.harrington at iana.org>
    Date: Friday, 8 January 2021 at 01:11
    To: "icann-csc at icann.org" <icann-csc at icann.org>
    Cc: Marilia Hirano <marilia.hirano at iana.org>
    Subject: [ICANN-CSC] December 2020 IANA Naming Function Performance Report

        Dear CSC,

        Please find attached the IANA Naming Function Performance report for December 2020. During the month of December, we met 98.4% of the SLA thresholds.

        We look forward to answering any questions you may have about the report.

        Kind regards,

        Selina Harrington
        Lead IANA Services Specialist