[ICANN-CSC] [Ext] Re: Draft CSC May 2021 Report

[Amy Creamer]

Hi Liman,

You are on the right track.  I pulled the copy out of the PTI report so the CSC could discuss it, as Brett had already asked some questions.   But it wasn't well thought out on my behalf, and you are correct about systemic problems vs. individual ticket issues.

I've removed the text so the CSC can determine what they want to say.

Regards,
Amy Creamer
Director of Operations
1-424-537-8917 

On 6/15/21, 05:08, "Lars-Johan Liman" <liman at netnod.se> wrote:

    Hi Amy,

    Thanks for generating this draft report.

    However, I suggest that we limit the text to "The missed service level
    agreement was satisfactorily explained and not an indication of a
    persistent issue."

    In my view, the CSC shall investigate and report on issues from an
    "overview" perspective. We look for systemic problems, not specific
    issues with specific customers. Therefore our reports ought not to delve
    into the details and specifics of single missed SLAs. This missed SLA
    was satisfactorily explained in the PTI report, and that's good enough.

    Anyone with interest in the details can easily find them in the equally
    public report from the PTI. Copying the details into our report makes a
    total non-event stand out like something that warrants attention from
    the reader, which I think is not the case.

    What do you all think? Am I on the right track here?

    				Cheers,
    				  /Liman

    icann-csc at icann.org 2021-06-15 02:44 [+0000]:
    > All,

    > Attached is a draft May CSC report for review and discussion. The
    > draft is a redline against the April CSC report.

    > Regards,

    > Amy Creamer
    > Director of Operations
    > Internet Corporation for Assigned Names and Numbers (ICANN)
    > Email: amy.creamer at iana.org<mailto:amy.creamer at iana.org>
    > Phone: +1-424-537-8917

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