[ICANN-CSC] [Ext] Re: Draft CSC May 2021 Report

Alejandra Reynoso alejandra.reynoso at cctld.gt
Tue Jun 15 19:45:45 UTC 2021

Dear Amy & Liman

I agree on keeping the report on an "overview" perspective.
We could alarm people unintentionally 😅

Best regards,


[image: Photograph]

*Alejandra Reynoso*Investigación & Desarrollo | Dominios .gt
*P:* +502 23688565
*E:* alejandra.reynoso at cctld.gt
18 Ave. 11-95 Zona 15, V.H. III. (A-109)
Guatemala, Guatemala

On Tue, Jun 15, 2021 at 10:35 AM Amy Creamer via ICANN-CSC <
icann-csc at icann.org> wrote:

> Hi Liman,
> You are on the right track.  I pulled the copy out of the PTI report so
> the CSC could discuss it, as Brett had already asked some questions.   But
> it wasn't well thought out on my behalf, and you are correct about systemic
> problems vs. individual ticket issues.
> I've removed the text so the CSC can determine what they want to say.
> Regards,
> Amy Creamer
> Director of Operations
> 1-424-537-8917
> On 6/15/21, 05:08, "Lars-Johan Liman" <liman at netnod.se> wrote:
>     Hi Amy,
>     Thanks for generating this draft report.
>     However, I suggest that we limit the text to "The missed service level
>     agreement was satisfactorily explained and not an indication of a
>     persistent issue."
>     In my view, the CSC shall investigate and report on issues from an
>     "overview" perspective. We look for systemic problems, not specific
>     issues with specific customers. Therefore our reports ought not to
> delve
>     into the details and specifics of single missed SLAs. This missed SLA
>     was satisfactorily explained in the PTI report, and that's good enough.
>     Anyone with interest in the details can easily find them in the equally
>     public report from the PTI. Copying the details into our report makes a
>     total non-event stand out like something that warrants attention from
>     the reader, which I think is not the case.
>     What do you all think? Am I on the right track here?
>                                 Cheers,
>                                   /Liman
>     icann-csc at icann.org 2021-06-15 02:44 [+0000]:
>     > All,
>     > Attached is a draft May CSC report for review and discussion. The
>     > draft is a redline against the April CSC report.
>     > Regards,
>     > Amy Creamer
>     > Director of Operations
>     > Internet Corporation for Assigned Names and Numbers (ICANN)
>     > Email: amy.creamer at iana.org<mailto:amy.creamer at iana.org>
>     > Phone: +1-424-537-8917
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