[ICANN-CSC] [Ext] Re: Draft CSC May 2021 Report
Alejandra Reynoso
alejandra.reynoso at cctld.gt
Tue Jun 15 19:45:45 UTC 2021
Dear Amy & Liman
I agree on keeping the report on an "overview" perspective.
We could alarm people unintentionally 😅
Best regards,
Alejandra
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*Alejandra Reynoso*Investigación & Desarrollo | Dominios .gt
*P:* +502 23688565
*E:* alejandra.reynoso at cctld.gt
18 Ave. 11-95 Zona 15, V.H. III. (A-109)
Guatemala, Guatemala
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On Tue, Jun 15, 2021 at 10:35 AM Amy Creamer via ICANN-CSC <
icann-csc at icann.org> wrote:
> Hi Liman,
>
> You are on the right track. I pulled the copy out of the PTI report so
> the CSC could discuss it, as Brett had already asked some questions. But
> it wasn't well thought out on my behalf, and you are correct about systemic
> problems vs. individual ticket issues.
>
> I've removed the text so the CSC can determine what they want to say.
>
> Regards,
> Amy Creamer
> Director of Operations
> 1-424-537-8917
>
> On 6/15/21, 05:08, "Lars-Johan Liman" <liman at netnod.se> wrote:
>
> Hi Amy,
>
> Thanks for generating this draft report.
>
> However, I suggest that we limit the text to "The missed service level
> agreement was satisfactorily explained and not an indication of a
> persistent issue."
>
> In my view, the CSC shall investigate and report on issues from an
> "overview" perspective. We look for systemic problems, not specific
> issues with specific customers. Therefore our reports ought not to
> delve
> into the details and specifics of single missed SLAs. This missed SLA
> was satisfactorily explained in the PTI report, and that's good enough.
>
> Anyone with interest in the details can easily find them in the equally
> public report from the PTI. Copying the details into our report makes a
> total non-event stand out like something that warrants attention from
> the reader, which I think is not the case.
>
> What do you all think? Am I on the right track here?
>
> Cheers,
> /Liman
>
> icann-csc at icann.org 2021-06-15 02:44 [+0000]:
> > All,
>
> > Attached is a draft May CSC report for review and discussion. The
> > draft is a redline against the April CSC report.
>
> > Regards,
>
> > Amy Creamer
> > Director of Operations
> > Internet Corporation for Assigned Names and Numbers (ICANN)
> > Email: amy.creamer at iana.org<mailto:amy.creamer at iana.org>
> > Phone: +1-424-537-8917
>
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