[ICANN-CSC] Adjusting SLEs: calendar days vs. business days.

[Lars-Johan Liman]

Hello!

I have an action point to look at the PTI SLEs wrt. to interpretation of
the unit "days", which currently is taken to mean calendar days. Some of
the time spans are rather short, and during common holidays, the
pressure on PTI can be seen as undue.

I have combed the SLEs (appended) and suggest that we explicitly mark
how each of them is to be interpreted. I suggest changing the ones
marked in yellow. The ones in green are left unchanged.

My criteria for my suggestsions are as follows:

* When the unit is "hours" but the number > 24 so it turns into "more
  than one day", I have left it as "hours", because these refer mostly
  to automated systems which don't care whether it's Wednesday afternoon
  or Christmas day.

* When the unit is "days" and the number < 10, I have clarified that it
  shall be interpreted as "business days". If the number is that low, a
  holiday has relatively big impact - bigger than if the number is high.

* When the unit is "days" and the number >= 10, I have clarified that it
  shall be interpreted as "calendar days", as that is easier to measure
  for longer periods, and the impact of a holiday can be expeced to be
  minor.

Please see this as food for discussion at the meeting on Wednesday.

				Glada hälsningar
				  /Liman
-------------- next part --------------
A non-text attachment was scrubbed...
Name: 20210315-PTI-SLA-Thresholds.docx
Type: application/octet-stream
Size: 32357 bytes
Desc: not available
URL: <http://mm.icann.org/pipermail/icann-csc/attachments/20210315/1eb812ac/20210315-PTI-SLA-Thresholds-0001.docx>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: 20210315-PTI-SLA-Thresholds.pdf
Type: application/pdf
Size: 222553 bytes
Desc: not available
URL: <http://mm.icann.org/pipermail/icann-csc/attachments/20210315/1eb812ac/20210315-PTI-SLA-Thresholds-0001.pdf>