[ICANN-CSC] Emergency Response

[Kim Davies]

Dear colleagues,

I wanted to provide you some insight into an issue with .fj, that the operators have summarized at https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html and has been re-reported at https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears

Of particular interest to us is the implication that this request had to wait for our normal business hours to be processed.

We operate a 24x7 emergency line, and it was used in this instance. The .fj manager called this number at approximately 3am our local time, and our team started processing their ticket just a few minutes after that. There wasn’t any delay caused by a need to wait for our regular working hours.

Please let us know if you have any questions.

kim
--
Kim Davies
VP, IANA Services, ICANN
President, PTI
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