[ICANN-CSC] Emergency Response

[Brett Carr]

Thanks for the update Kim really appreciated.

It sounds like everything went to plan and there were no issues/escalations in related to your processes would that be a fair assessment.

Will you be suggesting .fj update their website to reflect the real situation.

Thanks

Brett

--
Brett Carr
Manager DNS Engineering
Nominet UK


From: ICANN-CSC <icann-csc-bounces at icann.org> on behalf of Kim Davies via ICANN-CSC <icann-csc at icann.org>
Date: Wednesday, 9 March 2022 at 16:44
To: icann-csc at icann.org <icann-csc at icann.org>
Subject: [ICANN-CSC] Emergency Response
Dear colleagues,

I wanted to provide you some insight into an issue with .fj, that the operators have summarized at https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html<https://secure-web.cisco.com/1jam3Pz6UUAzJT3jaSvuKOabUQBp2bNyUkgwDzhd5fcDLSQWsNjv1OR626Y8xRabdKcWj6AzBN_0NNEsQylX2vCANB6YtE-FEs64egodrFnwfITFSRkrffqZMiDmppbrHUZphlV5LzH92lk52x1k0kX6F16NXfV_A9s_eNzZc610v87wfQHwyVoOC77tIHFdnBjW4er2RJo3iE4LT9ToKk9uJYh8PWkRlyycJ_qov0FHWO-Ku10qmFQYQdrGmj9SdbH6w5WBbPLE4D8hQw9MQnp-jhaws2vKkePNRIy6zJRM/https%3A%2F%2Fwww.domains.fj%2Findex.php%2Fannouncements%2F3%2F.fj-Domains-Outage.html> and has been re-reported at https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears<https://secure-web.cisco.com/1T-OXUo2slmbZEtq3563mfPj318sFQ4tkVpvsmf2mVjZy965I3DjXjvT7QwD_tlclI88Jmk2_QuhlFCBfahhYMRShWp_c4HzLmvnDxSLGkyUdkNlRNY5maIyLUZ8lmrp3jZynrpKeeHde8D79Dxg_I9Dvb6DIff6spP9gnZwnbeLGjJI7EybvaFYMWfpK-6IyjU74sqUvt57NR-f5Nox2J5Sck63edGAIkiHwtk4xyi5CWuaLWtNOOP-w8wygUS5Iq36xdSxnRiwOvDs6M4DO_DqHfdMxIHX00V0f4DZnOus/https%3A%2F%2Fdomainincite.com%2F27628-dnssec-claims-another-victim-as-entire-tld-disappears>

Of particular interest to us is the implication that this request had to wait for our normal business hours to be processed.

We operate a 24x7 emergency line, and it was used in this instance. The .fj manager called this number at approximately 3am our local time, and our team started processing their ticket just a few minutes after that. There wasn’t any delay caused by a need to wait for our regular working hours.

Please let us know if you have any questions.

kim
--
Kim Davies
VP, IANA Services, ICANN
President, PTI
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