[ICANN-CSC] [Ext] Re: Emergency Response

[Brett Carr]

Thanks Kim, useful to know.

Brett

--
Brett Carr
Manager DNS Engineering
Nominet UK


From: Kim Davies <kim.davies at iana.org>
Date: Wednesday, 9 March 2022 at 19:00
To: Brett Carr <brett.carr at nominet.uk>, icann-csc at icann.org <icann-csc at icann.org>
Subject: Re: [Ext] Re: Emergency Response
Hi Brett,

I wrote to them earlier today explaining the order of events, indicating that I think their summary gives an inaccurate picture, and asking for feedback on where they think the process could be improved. Hopefully they can provide us with additional insight into their experience so we can look for potential improvements. I am mindful and sympathetic to the reality that in an emergency situation there is potentially a lot of confusion in the moment that only becomes clearer afterward.

kim

From: Brett Carr <brett.carr at nominet.uk>
Date: Wednesday, March 9, 2022 at 10:05
To: Kim Davies <kim.davies at iana.org>, "icann-csc at icann.org" <icann-csc at icann.org>
Subject: [Ext] Re: Emergency Response

Thanks for the update Kim really appreciated.

It sounds like everything went to plan and there were no issues/escalations in related to your processes would that be a fair assessment.

Will you be suggesting .fj update their website to reflect the real situation.

Thanks

Brett

--
Brett Carr
Manager DNS Engineering
Nominet UK


From: ICANN-CSC <icann-csc-bounces at icann.org> on behalf of Kim Davies via ICANN-CSC <icann-csc at icann.org>
Date: Wednesday, 9 March 2022 at 16:44
To: icann-csc at icann.org <icann-csc at icann.org>
Subject: [ICANN-CSC] Emergency Response
Dear colleagues,

I wanted to provide you some insight into an issue with .fj, that the operators have summarized at https://www.domains.fj/index.php/announcements/3/.fj-Domains-Outage.html [secure-web.cisco.com]<https://urldefense.com/v3/__https:/secure-web.cisco.com/1jam3Pz6UUAzJT3jaSvuKOabUQBp2bNyUkgwDzhd5fcDLSQWsNjv1OR626Y8xRabdKcWj6AzBN_0NNEsQylX2vCANB6YtE-FEs64egodrFnwfITFSRkrffqZMiDmppbrHUZphlV5LzH92lk52x1k0kX6F16NXfV_A9s_eNzZc610v87wfQHwyVoOC77tIHFdnBjW4er2RJo3iE4LT9ToKk9uJYh8PWkRlyycJ_qov0FHWO-Ku10qmFQYQdrGmj9SdbH6w5WBbPLE4D8hQw9MQnp-jhaws2vKkePNRIy6zJRM/https*3A*2F*2Fwww.domains.fj*2Findex.php*2Fannouncements*2F3*2F.fj-Domains-Outage.html__;JSUlJSUlJQ!!PtGJab4!vgCTb3RsFwgJj24ghLvO0ZAwLzeW3OtdL5IcqUrCMOpNpPEE3qpRXuRAZl6egr6fNTJPw2I$> and has been re-reported at https://domainincite.com/27628-dnssec-claims-another-victim-as-entire-tld-disappears [secure-web.cisco.com]<https://urldefense.com/v3/__https:/secure-web.cisco.com/1T-OXUo2slmbZEtq3563mfPj318sFQ4tkVpvsmf2mVjZy965I3DjXjvT7QwD_tlclI88Jmk2_QuhlFCBfahhYMRShWp_c4HzLmvnDxSLGkyUdkNlRNY5maIyLUZ8lmrp3jZynrpKeeHde8D79Dxg_I9Dvb6DIff6spP9gnZwnbeLGjJI7EybvaFYMWfpK-6IyjU74sqUvt57NR-f5Nox2J5Sck63edGAIkiHwtk4xyi5CWuaLWtNOOP-w8wygUS5Iq36xdSxnRiwOvDs6M4DO_DqHfdMxIHX00V0f4DZnOus/https*3A*2F*2Fdomainincite.com*2F27628-dnssec-claims-another-victim-as-entire-tld-disappears__;JSUlJQ!!PtGJab4!vgCTb3RsFwgJj24ghLvO0ZAwLzeW3OtdL5IcqUrCMOpNpPEE3qpRXuRAZl6egr6fExcc3Ag$>

Of particular interest to us is the implication that this request had to wait for our normal business hours to be processed.

We operate a 24x7 emergency line, and it was used in this instance. The .fj manager called this number at approximately 3am our local time, and our team started processing their ticket just a few minutes after that. There wasn’t any delay caused by a need to wait for our regular working hours.

Please let us know if you have any questions.

kim
--
Kim Davies
VP, IANA Services, ICANN
President, PTI
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