<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mv="http://macVmlSchemaUri" xmlns="http://www.w3.org/TR/REC-html40"><head><meta name=Title content=""><meta name=Keywords content=""><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Arial;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:"Courier New";
panose-1:2 7 3 9 2 2 5 2 4 4;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Arial;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Arial;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle19
{mso-style-type:personal-compose;
font-family:Calibri;
color:windowtext;}
span.msoIns
{mso-style-type:export-only;
mso-style-name:"";
text-decoration:underline;
color:teal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;
font-family:Calibri;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1;
mso-list-type:hybrid;
mso-list-template-ids:1 1 -1 -1 -1 -1 -1 -1 -1 -1;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:"&\#8226";
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l0:level2
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l0:level3
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l0:level4
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l0:level5
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l0:level6
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l0:level7
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l0:level8
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l0:level9
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1
{mso-list-id:2;
mso-list-type:hybrid;
mso-list-template-ids:2 101 -1 -1 -1 -1 -1 -1 -1 -1;}
@list l1:level1
{mso-level-number-format:bullet;
mso-level-text:"&\#8226";
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l1:level2
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1:level3
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1:level4
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1:level5
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1:level6
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1:level7
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1:level8
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l1:level9
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2
{mso-list-id:3;
mso-list-type:hybrid;
mso-list-template-ids:3 201 -1 -1 -1 -1 -1 -1 -1 -1;}
@list l2:level1
{mso-level-number-format:bullet;
mso-level-text:"&\#8226";
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;}
@list l2:level2
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2:level3
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2:level4
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2:level5
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2:level6
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2:level7
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2:level8
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l2:level9
{mso-level-start-at:0;
mso-level-text:"";
mso-level-tab-stop:none;
mso-level-number-position:left;
margin-left:0in;
text-indent:0in;}
@list l3
{mso-list-id:519315858;
mso-list-type:hybrid;
mso-list-template-ids:600846752 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l3:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l3:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l3:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l3:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l3:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l3:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l3:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l3:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l3:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l4
{mso-list-id:926108619;
mso-list-type:hybrid;
mso-list-template-ids:-488624704 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l4:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l4:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l4:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l4:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l4:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l4:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l4:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l4:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l4:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l5
{mso-list-id:1433697983;
mso-list-type:hybrid;
mso-list-template-ids:1594905248 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l5:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l5:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l5:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l5:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l5:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l5:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l5:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l5:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l5:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026"/>
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1"/>
</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Dear Customer Standing Committee,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Apologies for the delay in getting the recordings. Technical issues have now been resolved. Please find the meeting notes and recordings below.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Adobe Connect Recording<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><a href="https://participate.icann.org/p1tkrwef9wa/">https://participate.icann.org/p1tkrwef9wa/</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Audio Recording<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><a href="http://audio.icann.org/meetings/hyd57/hyd57-OPEN-2016-11-08-T0207-mr103-pBv2v0YF8hrHIiSeeVyGxATyDOg83fft-en-02.mp3">http://audio.icann.org/meetings/hyd57/hyd57-OPEN-2016-11-08-T0207-mr103-pBv2v0YF8hrHIiSeeVyGxATyDOg83fft-en-02.mp3</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>----------</span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Customer Standing Committee (CSC) Meeting 2, F2F Hyderabad</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>8 November 2016 @ 8:30-10:30 am IST<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Agenda<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>1. Welcome and Introduction<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>2. Overview of SLE<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>3. Beta of PTI Dashboard<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>4. Monthly Performance Reporting Format<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>5. Items from Previous Meeting<o:p></o:p></span></p><p class=MsoNormal style='text-indent:.5in'><span style='font-size:11.0pt;font-family:Calibri'>a. Determination of member terms (2 or 3 years)<o:p></o:p></span></p><p class=MsoNormal style='text-indent:.5in'><span style='font-size:11.0pt;font-family:Calibri'>b. Assessment of resources available from PTI, ICANN e.g. support, developer<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>6. Forward Work Planning<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>7. Other Business<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>8. Adjournment<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:Calibri'>Action Items<o:p></o:p></span></i></b></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Draft operating procedures<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Make sure the communications are stating the flow of website, reporting and summaries<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Proposed content for website<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Short term – initial report from PTI so that CSC can add component and publish third week of November<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Review the bylaws that are associated with CSC<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Draft document that states all requirements that CSC will fulfill<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Make sure the CSC is clear on any entity that may impact or have related requirement of the CSC<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Create a template/draft to see what makes sense for various reports<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>CSC to provide ICANN staff a list of needs so support could be provided<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Ask PTI to provide language for graphics<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l5 level1 lfo7'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>A calendar of calls need to be scheduled<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'> <o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:Calibri'>Open Discussion Items<o:p></o:p></span></i></b></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Report could be a snapshot to capture meeting the SLA, with the dialogue<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Have experiment to see what data to get<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Indicator to show how long a function would take to be answered. An aggregation of response time for different actors. Broken down for what that function is.<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>What are we look for generally for reporting<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>What kinds of things will be published on the CSC website<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>What needs to be done to maintain the CSC website<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Distinguish what is urgent, medium, or low priority<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>How will CSC communicate to the world what responsibilities we have outside of the community beyond what CSC is required. Are there other channels of distribution<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>What is a reasonable time for PTI to provide report<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Another call scheduled shortly after November 15th when the proposed report is provided<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>What do we want on the report before we decide on the date for when the report is due<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>What does the CSC have to deliver on<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l4 level1 lfo8'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>What is the interface for IFRT, make sure there is no overlap<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'> <o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:Calibri'>Decisions<o:p></o:p></span></i></b></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>CCNSO 3-year term Byron Holland (Chair)<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>GNSO 3-year term Elaine Pruis<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Almost all open meetings unless there are things that would need to be closed<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>CSC will be the author of the procedures. ICANN can help create the format, but not content<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Release first report asap – disclaimer might need to be added<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Send proposed report for October by November 15th to CSC<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>PTI to provide CSC with first report, preferably by the end of week of November 14th<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Address complaints – broader sweep of complaints to see if there is a trend<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l3 level1 lfo9'><![if !supportLists]><span style='font-size:11.0pt;font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Provide report no later than the 15th the following month<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Please let me know if you have anything to add or change.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>All the best,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Ria<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:4.0pt;color:gray'>_______________________________________________________________________________________________</span><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Calibri;color:#2E5C78'>Ria Otanes</span></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:Calibri;color:#7F7F7F'>Secretariat Operations Coordinator<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>I</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>nternet</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>C</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>orporation for </span></i></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>A</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ssigned</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ames</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> <i>and</i> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>umbers</span></i></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:9.0pt;font-family:Calibri;color:#A2A3A2'>Washington, DC Office</span></i></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Office </span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 249-7540 </span><span style='font-size:8.0pt;font-family:Calibri;color:black'>| </span><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Cell<b> </b></span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 679-5185<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Email</span><span style='font-size:11.0pt;font-family:Calibri;color:black'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes@icann.org<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Skype</span><span style='font-size:10.0pt;font-family:Calibri;color:#7BA2DB'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes.icann</span></b><span style='font-size:10.0pt;font-family:"Times New Roman";color:#7BA2DB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Calibri;color:black'><img border=0 width=63 height=51 id="_x0000_i1025" src="cid:image001.png@01D23EA1.A2A784F0"></span><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p></div></body></html>