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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Dear Customer Standing Committee,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Please find the meeting recordings and action items below. A more detailed version of notes and a copy of the chat is attached.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>We are working on a method to capture action items and decisions to make it easier to follow-up.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Following this email, I am sending the calendar invite for the regular monthly meetings. As discussed on yesterday’s call, the calls will be at 20:00-21:00 UTC on the 15<sup>th</sup> of each month, or the Monday after if the 15<sup>th</sup> falls on a weekend.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>----------</span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Adobe Connect Recording</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><a href="https://participate.icann.org/p9bolvy39ni/?OWASP_CSRFTOKEN=44470e8d69ad531d78f6053d46015a8c6a2a2b3dbeb85cbf4c130d3fd4b8b275">https://participate.icann.org/p9bolvy39ni/</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Audio Recording</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><a href="http://audio.icann.org/stewardship-transition/csc-iana-28nov16-en.mp3">http://audio.icann.org/stewardship-transition/csc-iana-28nov16-en.mp3</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>----------<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Customer Standing Committee (CSC) Meeting 4</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>28 November 2016 @ 20:00-21:30 UTC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><b><u><span style='font-size:11.0pt;font-family:Calibri'>Action Items</span></u></b><u><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></u></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-1<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Action Trang: change text in October Report and template heading third column: rename “Actual SLA” to “actual performance”.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-2: </span></b><b><span style='font-size:11.0pt;font-family:Calibri'>Action Trang: Include note in report as narrative around changed language re. minimum targets (was already adjusted in Annex to IANA Naming Function Agreement)</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Include in section on SLA, in narrative form.</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-3 Action Trang: Rename the section on SLA table altogether to <o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Changes to the SLA the CSC is recommending or considering</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-4 Action Elaine: Accept or disagree with proposed report<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-5 Action Byron: Draft covering note and send out note and report<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-6 Action Bart: get back to group in week on boiler plate for internal procedures CSC and introduce person<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-7 Action Trang: Follow up with product group to implement suggested changes to website<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-8 </span></b><b><span style='font-size:11.0pt;font-family:Calibri'>Action Byron: Share additional document with group on review of Bylaw’s that are associated with CSC<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-9 Action Bart: Add CCG to list to receive CSC report<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>A 042016-10 Action Maria: Schedule calls at agreed time. Have a CSC review meeting within 3 or 4 days of receipt of report. </span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>At or around the 15th of each month or first Monday/weekday thereafter.<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Time for call 20.00 UTC</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>----------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>All the best,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Ria<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:4.0pt;color:gray'>_______________________________________________________________________________________________</span><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Calibri;color:#2E5C78'>Ria Otanes</span></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:Calibri;color:#7F7F7F'>Secretariat Operations Coordinator<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>I</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>nternet</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>C</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>orporation for </span></i></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>A</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ssigned</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ames</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> <i>and</i> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>umbers</span></i></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:9.0pt;font-family:Calibri;color:#A2A3A2'>Washington, DC Office</span></i></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Office </span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 249-7540 </span><span style='font-size:8.0pt;font-family:Calibri;color:black'>| </span><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Cell<b> </b></span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 679-5185<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Email</span><span style='font-size:11.0pt;font-family:Calibri;color:black'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes@icann.org<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Skype</span><span style='font-size:10.0pt;font-family:Calibri;color:#7BA2DB'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes.icann</span></b><span style='font-size:10.0pt;font-family:"Times New Roman";color:#7BA2DB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Calibri;color:black'><img border=0 width=63 height=51 id="_x0000_i1025" src="cid:image001.png@01D24A46.00D37570" alt="id:image001.png@01D22484.274B6060"></span><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p></div></body></html>