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<p class="MsoNormal">CSC Colleagues,<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal">Some of you may remember a table that I sent out in the summer which attempted to get at the tasks the CSC is to undertake based on a review of the ICANN bylaws, CSC Charter and the IANA Naming Function Contract. I have updated this, attached,
showing where I believe we have made quite a bit of progress and flagging others things that we need to eventually address. There are two issues that stand out, which we have not yet discussed, that I would like to draw to your attention:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>Complaints Management – we will have some role in this, largely where systemic issues are believed to exist. I would like to know if there are any problems now, by asking Elise G. to brief us on how many complaints they have now, and
in the last year, and their process for tracking and resolving these.<o:p></o:p></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span><![endif]>IANA Customer Survey - under the IANA Naming Function Contract, PTI is required to collaborate with the CSC on an annual customer service survey. I would like them to give us a briefing on their current approach so that we can understand
what is being done. We may want to, for example, seek community input into the existing or potential new questions. We may also want to talk about what the response rate is and, if necessary, discuss ways to improve it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I invite you to look at the attachment which lists other things CSC is supposed to be doing and see if you agree on my sense of what might be priorities.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Byron<o:p></o:p></p>
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