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<p class="MsoNormal"><b><span lang="EN-US">Customer Standing Committee (CSC) Meeting 4</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">14 December 2016 @ 20:00 – 21:00 UTC (13:00-14:00 EST)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US">Agenda<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span lang="EN-US"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><b><span lang="EN-US"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span lang="EN-US">Welcome and Introduction<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><b><span lang="EN-US"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span lang="EN-US">Feedback on October Report<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">a)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Content<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">b)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Distribution<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><b><span lang="EN-US"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span lang="EN-US">Review of Performance Report for November<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><b><span lang="EN-US"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span lang="EN-US">Update on Action Items from Last Meeting<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">a)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Change text in October Report and template heading third column: rename “Actual SLA” to “actual performance” - Trang<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">b)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Include note in report as narrative around changed language re. minimum targets (was already adjusted in Annex to IANA Naming Function Agreement); Include in section on SLA, in narrative form. - Trang<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">c)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Rename the section on SLA table altogether to Changes to the SLA the CSC is recommending or considering - Trang<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">d)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Accept or disagree with proposed report - Elaine<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">e)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Draft covering note and send out note and report - Byron<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">f)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Get back to group in week on boiler plate for internal procedures CSC and introduce person - Bart<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">g)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Follow up with product group to implement suggested changes to website - Trang<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">h)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Share additional document with group on review of Bylaw’s that are associated with CSC - Byron<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">i)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Add CCG to list to receive CSC report – Bart
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-indent:-18.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span lang="EN-US"><span style="mso-list:Ignore">j)<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span lang="EN-US">Schedule calls at agreed time. Have a CSC review meeting within 3 or 4 days of receipt of report, at or around the 15th of each month or first Monday/weekday thereafter. Time for call 20.00 UTC – Maria<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><b><span lang="EN-US"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span lang="EN-US">Other Business<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:18.0pt;text-indent:-18.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><b><span lang="EN-US"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></span></b><![endif]><b><span lang="EN-US">Next Meeting<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US">Adjournment</span></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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