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--></style></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Dear Customer Standing Committee,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>This is a friendly reminder the call will be held today, <b>December 14<sup>th</sup>, at 20:00 UTC</b>. The calendar invite was updated last week. Please let me know if you did not receive it.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The agenda Byron sent is below.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><u>Call Details:<o:p></o:p></u></b></p><p class=MsoNormal>Link to <b>Adobe Connect</b>: <a href="https://participate.icann.org/csc/">https://participate.icann.org/csc/</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>US/Canada: <b>1 800 550 6865</b><o:p></o:p></p><p class=MsoNormal>Dial in numbers: <a href="http://www.adigo.com/icann/">http://www.adigo.com/icann/</a><o:p></o:p></p><p class=MsoNormal>Conference ID: <b>6294</b><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>There will be two-way audio through Adobe and if you require a dial out, please let me know as soon as possible.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Looking forward to seeing you all on the call.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>All the best,<o:p></o:p></p><p class=MsoNormal>Ria<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:4.0pt;font-family:Arial;color:gray'>_______________________________________________________________________________________________</span><span style='font-size:12.0pt;font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:#2E5C78'>Ria Otanes</span></b><span style='font-size:12.0pt;font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;color:#7F7F7F'>Secretariat Operations Coordinator<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;color:#2E5C78'>I</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>nternet</span></i></b><b><span style='font-size:8.0pt;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;color:#2E5C78'>C</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>orporation for </span></i></b><span style='font-size:9.0pt;color:#2E5C78'>A</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>ssigned</span></i></b><b><span style='font-size:8.0pt;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>ames</span></i></b><b><span style='font-size:8.0pt;color:#A2A3A2'> <i>and</i> </span></b><span style='font-size:9.0pt;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>umbers</span></i></b><span style='font-size:12.0pt;font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:9.0pt;color:#A2A3A2'>Washington, DC Office</span></i></b><span style='font-size:12.0pt;font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;color:#7F807F'>Office </span><span style='font-size:9.0pt;color:#2E5C78'>+1 (202) 249-7540 </span><span style='font-size:8.0pt;color:black'>| </span><span style='font-size:8.0pt;color:#7F807F'>Cell<b> </b></span><span style='font-size:9.0pt;color:#2E5C78'>+1 (202) 679-5185<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;color:#7F807F'>Email</span><span style='color:black'> </span><b><span style='font-size:9.0pt;color:#2E5C78'>maria.otanes@icann.org<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;color:#7F807F'>Skype</span><span style='font-size:10.0pt;color:#7BA2DB'> </span><b><span style='font-size:9.0pt;color:#2E5C78'>maria.otanes.icann</span></b><span style='font-size:10.0pt;font-family:"Times New Roman";color:#7BA2DB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'><img border=0 width=63 height=51 id="_x0000_i1025" src="cid:image001.png@01D255E4.B63B26C0"></span><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='color:black'>From: </span></b><span style='color:black'><icann-csc-bounces@icann.org> on behalf of Byron Holland <byron.holland@cira.ca><br><b>Date: </b>Monday, December 12, 2016 at 5:44 PM<br><b>To: </b>"ICANN-CSC@icann.org" <ICANN-CSC@icann.org><br><b>Subject: </b>[ICANN-CSC] CSC Meeting Agenda - December 14</span><span style='font-size:12.0pt;color:black'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-family:"Times New Roman"'><o:p> </o:p></span></p></div><p class=MsoNormal><b>Customer Standing Committee (CSC) Meeting 4</b><o:p></o:p></p><p class=MsoNormal>14 December 2016 @ 20:00 – 21:00 UTC (13:00-14:00 EST)<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><b>Agenda</b><o:p></o:p></p><p class=MsoNormal><b> </b><o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><b>Welcome and Introduction</b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><b>Feedback on October Report</b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Content<o:p></o:p></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Distribution<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><b>Review of Performance Report for November</b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><b>Update on Action Items from Last Meeting</b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Change text in October Report and template heading third column: rename “Actual SLA” to “actual performance” - Trang<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Include note in report as narrative around changed language re. minimum targets (was already adjusted in Annex to IANA Naming Function Agreement); Include in section on SLA, in narrative form. - Trang<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>c)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Rename the section on SLA table altogether to Changes to the SLA the CSC is recommending or considering - Trang<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>d)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Accept or disagree with proposed report - Elaine<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>e)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Draft covering note and send out note and report - Byron<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>f)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Get back to group in week on boiler plate for internal procedures CSC and introduce person - Bart<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>g)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Follow up with product group to implement suggested changes to website - Trang<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>h)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Share additional document with group on review of Bylaw’s that are associated with CSC - Byron<o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>i)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Add CCG to list to receive CSC report – Bart <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo4'><![if !supportLists]><span style='mso-list:Ignore'>j)<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Schedule calls at agreed time. Have a CSC review meeting within 3 or 4 days of receipt of report, at or around the 15th of each month or first Monday/weekday thereafter. Time for call 20.00 UTC – Maria<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><b>Other Business</b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><b>Next Meeting</b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal><b>Adjournment</b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></body></html>