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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Dear Customer Standing Committee,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>This is a friendly reminder the next call is scheduled for <b>Monday, January 16<sup>th</sup> at 20:00-21:00 UTC</b>. Please find the agenda below and also attached. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Customer Standing Committee (CSC) Meeting 6</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>16 January 2017 @ 20:00 – 21:00 UTC <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'>Agenda<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Welcome and Introduction<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Feedback on November Report<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Content<o:p></o:p></span></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>Distribution<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Review of Performance Report for December<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Update on Action Items from Last Meeting – <span style='background:yellow;mso-highlight:yellow'>(Status Highlighted)</span><o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016- <b>01</b> Action staff: CSC/liaisons to be copied in on SO/AC email going forward; Forward CSC email to SO/AC to the list. <b><span style='background:yellow;mso-highlight:yellow'>Completed – and ongoing (Operational Staff Procedures)</span></b><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016 – <b>02</b> Staff: Check feasibility and implement asap CSC- Announce list publications of CSC <b><span style='background:yellow;mso-highlight:yellow'>(Ongoing)</span></b><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>03</b>: Jay Daley to contact Elise G directly and off-line about minor remarks PTI report on metrics section. <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Jay)</span><o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>04</b>: Action PTI. PTI report should be updated to adjust reference to time zone (is LA should be PST) and time should be recorded for the party responsible for action, once completed and handed over clock should stop. <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Elise)</span></b><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>05</b> Action PTI: look at section on manual lodges, and get back to CSC <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Elise)</span><o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>06</b> Action staff: Include language to explain satisfactory level. Language should reflect to date minor issues, ongoing discussions with PTI to mediate in future, no indication of trend <b><span style='background:yellow;mso-highlight:yellow'>(Completed by Trang, included in draft)</span></b><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>07</b> Action: staff to update CSC report for month November according to agreed points and submit to CSC <b><span style='background:yellow;mso-highlight:yellow'>(Completed – sent out)</span><o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016- <b>08</b> Byron: include review PTI survey on agenda for next meeting <span style='background:yellow;mso-highlight:yellow'>(<b>to be discussed under item 5)</b></span><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>09</b> PTI: provide basic metrics on complaints before next meeting <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Elise)</span><o:p></o:p></b></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>10</b> Action Bart: organize one open f-2-f meeting CSC <b><span style='background:yellow;mso-highlight:yellow'>(to be discussed under item 5)</span></b><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>11</b> Staff to arrange meetings with GNSO, GAC and Board <b><span style='background:yellow;mso-highlight:yellow'>(to be discussed under item 5)</span><o:p></o:p></b></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Other Business<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Update on drafting of operating procedures<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>PTI Survey<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-1.25in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'> </span>i.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>PTI to provide background on the existing survey <o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-1.25in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'> </span>ii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>CSC to discuss overall approach and timing of next survey<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>c)<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>PTI Complaints<o:p></o:p></span></b></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-1.25in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'> </span>i.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>PTI to provide information on existing complaints and process for handling these<o:p></o:p></span></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-1.25in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo1'><![if !supportLists]><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'> </span>ii.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:11.0pt;font-family:Calibri'>CSC to discuss adequacy of process and any need for change<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></b></p><p class=MsoNormal style='margin-left:63.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>d)<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Approach to Copenhagen meeting<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Next Meeting<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><b><span style='font-size:11.0pt;font-family:Calibri'><span style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'> </span></span></span></b><![endif]><b><span style='font-size:11.0pt;font-family:Calibri'>Adjournment<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>------</span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>If you have any questions, please let me know.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Best,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Ria<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:4.0pt;color:gray'>_______________________________________________________________________________________________</span><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:Calibri;color:#2E5C78'>Ria Otanes</span></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;font-family:Calibri;color:#7F7F7F'>Secretariat Operations Coordinator<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>I</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>nternet</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>C</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>orporation for </span></i></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>A</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ssigned</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ames</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> <i>and</i> </span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>umbers</span></i></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:9.0pt;font-family:Calibri;color:#A2A3A2'>Washington, DC Office</span></i></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Office </span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 249-7540 </span><span style='font-size:8.0pt;font-family:Calibri;color:black'>| </span><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Cell<b> </b></span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 679-5185<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Email</span><span style='font-size:11.0pt;font-family:Calibri;color:black'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes@icann.org<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Skype</span><span style='font-size:10.0pt;font-family:Calibri;color:#7BA2DB'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes.icann</span></b><span style='font-size:10.0pt;font-family:"Times New Roman";color:#7BA2DB'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:Calibri;color:black'><img width=63 height=51 id="_x0000_i1025" src="cid:image001.png@01D26C1D.9714F470"></span><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p> </o:p></span></p></div></body></html>