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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Hello, CSC colleagues,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Item 5.c of the agenda for today&#8217;s meeting calls for PTI to provide information on the process for resolving escalations of complaints.  Attached is a link to the published process for registering an issue with the delivery of the IANA Services.  <a href="https://www.iana.org/help/escalation-procedure">https://www.iana.org/help/escalation-procedure</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>This is the process I will reference when we discuss agenda topic 5.c.  In addition, Marilia Hirano, PTI&#8217;s Continuous Improvement Manager, will also be joining me on the call today.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'>Talk to you all soon, <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p>&nbsp;</o:p></span></p><p class=MsoNormal><b><span style='font-size:10.5pt;font-family:Calibri;color:black'>--Elise</span></b><span style='font-size:11.0pt;font-family:Calibri'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:Calibri'><o:p>&nbsp;</o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-family:Calibri;color:black'>From: </span></b><span style='font-family:Calibri;color:black'>&lt;icann-csc-bounces@icann.org&gt; on behalf of Maria Otanes &lt;maria.otanes@icann.org&gt;<br><b>Date: </b>Wednesday, January 11, 2017 at 12:15 PM<br><b>To: </b>&quot;ICANN-CSC@icann.org&quot; &lt;ICANN-CSC@icann.org&gt;<br><b>Subject: </b>[ICANN-CSC] Agenda: CSC Meeting 6, January 16 @ 20:00-21:00 UTC<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Times New Roman"'><o:p>&nbsp;</o:p></span></p></div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>Dear Customer Standing Committee,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>This is a friendly reminder the next call is scheduled for <b>Monday, January 16<sup>th</sup> at 20:00-21:00 UTC</b>. Please find the agenda below and also attached. </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>------</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>Customer Standing Committee (CSC) Meeting 6</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>16 January 2017 @ 20:00 &#8211; 21:00 UTC </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>Agenda</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Welcome and Introduction</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Feedback on November Report</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:99.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><span style='font-size:11.0pt;font-family:Calibri'>Content</span><o:p></o:p></p><p class=MsoNormal style='margin-left:99.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><span style='font-size:11.0pt;font-family:Calibri'>Distribution</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Review of Performance Report for December</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Update on Action Items from Last Meeting &#8211; <span style='background:yellow;mso-highlight:yellow'>(Status Highlighted)</span></span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016- <b>01</b> Action staff: CSC/liaisons to be copied in on SO/AC email going forward; Forward CSC email to SO/AC to the list. <b><span style='background:yellow;mso-highlight:yellow'>Completed &#8211; and ongoing (Operational Staff Procedures)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016 &#8211; <b>02</b> Staff: Check feasibility and implement asap CSC- Announce list publications of CSC <b><span style='background:yellow;mso-highlight:yellow'>(Ongoing)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>03</b>: Jay Daley to contact Elise G directly and off-line about minor remarks PTI report on metrics section. <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Jay)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>04</b>: Action PTI. PTI report should be updated to adjust reference to time zone (is LA should be PST) and time should be recorded for the party responsible for action, once completed and handed over clock should stop. <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Elise)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>05</b> Action PTI: look at section on manual lodges, and get back to CSC <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Elise)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>06</b> Action staff:&nbsp; Include language to explain satisfactory level. Language should reflect to date minor issues, ongoing discussions with PTI to mediate in future, no indication of trend <b><span style='background:yellow;mso-highlight:yellow'>(Completed by Trang, included in draft)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016 -<b>07</b> Action: staff to update CSC report for month November according to agreed points and submit to CSC <b><span style='background:yellow;mso-highlight:yellow'>(Completed &#8211; sent out)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016- <b>08</b> Byron: include review PTI survey on agenda for next meeting <span style='background:yellow;mso-highlight:yellow'>(<b>to be discussed under item 5)</b></span></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>09</b> PTI: provide basic metrics on complaints before next meeting <b><span style='background:yellow;mso-highlight:yellow'>(Follow up w/Elise)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>10</b> Action Bart: organize one open f-2-f meeting CSC <b><span style='background:yellow;mso-highlight:yellow'>(to be discussed under item 5)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>052016-<b>11</b> Staff to arrange meetings with GNSO, GAC and Board <b><span style='background:yellow;mso-highlight:yellow'>(to be discussed under item 5)</span></b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Other Business</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:99.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>a)<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Update on drafting of operating procedures</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:99.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>b)<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>PTI Survey</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.75in;text-indent:-1.75in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2'><![if !supportLists]><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>i.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><span style='font-size:11.0pt;font-family:Calibri'>PTI to provide background on the existing survey </span><o:p></o:p></p><p class=MsoNormal style='margin-left:1.75in;text-indent:-1.75in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2'><![if !supportLists]><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>ii.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><span style='font-size:11.0pt;font-family:Calibri'>CSC to discuss overall approach and timing of next survey</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:99.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>c)<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>PTI Complaints</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.75in;text-indent:-1.75in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2'><![if !supportLists]><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>i.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><span style='font-size:11.0pt;font-family:Calibri'>PTI to provide information on existing complaints and process for handling these</span><o:p></o:p></p><p class=MsoNormal style='margin-left:1.75in;text-indent:-1.75in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2'><![if !supportLists]><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span>ii.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><span style='font-size:11.0pt;font-family:Calibri'>CSC to discuss adequacy of process and any need for change</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:99.6pt;text-indent:-27.6pt;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>d)<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Approach to Copenhagen meeting</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Next Meeting</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>&nbsp;&nbsp;&nbsp; </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:Calibri'>Adjournment</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>------</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>If you have any questions, please let me know.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>Best,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>Ria</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:4.0pt;color:gray'>_______________________________________________________________________________________________</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;font-family:Calibri;color:#2E5C78'>Ria Otanes</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:9.0pt;font-family:Calibri;color:#7F7F7F'>Secretariat Operations Coordinator</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>I</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>nternet</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>&nbsp;</span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>C</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>orporation for&nbsp;</span></i></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>A</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ssigned</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>&nbsp;</span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>ames</span></i></b><b><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'> <i>and</i>&nbsp;</span></b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;font-family:Calibri;color:#A2A3A2'>umbers</span></i></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><i><span style='font-size:9.0pt;font-family:Calibri;color:#A2A3A2'>Washington, DC Office</span></i></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Office&nbsp;</span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 249-7540 </span><span style='font-size:8.0pt;font-family:Calibri;color:black'>|&nbsp;</span><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Cell<b>&nbsp;</b></span><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>+1 (202) 679-5185</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Email</span><span style='font-size:11.0pt;font-family:Calibri;color:black'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes@icann.org</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:8.0pt;font-family:Calibri;color:#7F807F'>Skype</span><span style='font-size:10.0pt;font-family:Calibri;color:#7BA2DB'> </span><b><span style='font-size:9.0pt;font-family:Calibri;color:#2E5C78'>maria.otanes.icann</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.5pt;font-family:Calibri;color:black'><img border=0 width=63 height=51 id="_x0000_i1025" src="cid:image001.png@01D26FE1.18DC9640"></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;font-family:Calibri'>&nbsp;</span><o:p></o:p></p></div></body></html>