<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Title" content="">
<meta name="Keywords" content="">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Calibri;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal;
font-family:Calibri;
color:windowtext;}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Calibri;
color:windowtext;}
span.msoIns
{mso-style-type:export-only;
mso-style-name:"";
text-decoration:underline;
color:teal;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:595.0pt 842.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style>
</head>
<body bgcolor="white" lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:14.0pt">Dear all,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">On behalf of the chair of the CSC (Byron Holland), please find included the message from the chair, the CSC report and underlying PTI December report to the CSC,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Kind regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Bart Boswinkel</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">--------------------------</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Dear Community Members,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">As chair of the Customer Standing Committee I am pleased to provide you with our monthly report on the performance of Public Technical Identifiers (PTI), for December, 2016. You will see the CSC has concluded
that, overall, PTI’s performance was “Satisfactory”, in that they met the service level agreement. The CSC is aware of some minor issues and is in an ongoing discussion with PTI to mediate them for the future, noting there is no trend. In summary: No persistent
problems were identified and no further action is needed, nor was the CSC informed about any complaint.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Also attached is the report from PTI to the CSC listing the individual service level metrics along with their actual and historical performance. As we expect that our reporting to you an evolving process,
any comments would be welcomed.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">The CSC was formed effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=">https://www.icann.org/csc[icann.org]</a> .</span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Kind regards,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Byron Holland </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt">Chair CSC</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"> </span><o:p></o:p></p>
</div>
</body>
</html>