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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Dear Elise,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>If I understand the question in the thread, Mr. Ahkuputra would like to know what is meant by “aspirational target”. In PTI’s October 2016 Monthly report to the CSC, we noted that the primary cause for the exception to the SLA of 60 days for processing a ccTLD delegation was an “aspirational target”. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>The 60 day service level target which was established by the CWG’s Design Team A was chosen after it had reviewed data for previous ccTLD delegations. The data related to processing ccTLD delegations was in the hundreds of days for processing and the Design Team decided to set a tighter SLA acknowledging that it might not be achievable. If the SLA proved to be too tight and unrealistic, it was acknowledged that the SLA would be revisited at some time in the future. Since this SLA for “Staff Processing; Validation and Review; ccTLD creation/transfer” was set at a level that does not reflect the trending data for processing ccTLD delegations, we noted that the cause of missing the SLA was that the target was something to strive to attain, but might not be achievable – an aspirational target. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>I hope that answers Mr. Ahkuputra’s question. And do enjoy your time skiing!<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> --Elise<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:11.0pt;color:black'>Elise Gerich <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>President | PTI<o:p></o:p></span></p><p class=MsoNormal><span lang=NO-BOK style='font-size:11.0pt'>12025 Waterfront Drive | Suite 300<o:p></o:p></span></p><p class=MsoNormal><span lang=NO-BOK style='font-size:11.0pt'>Los Angeles, CA 90094<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>+1-310-463-1108<o:p></o:p></span></p></div><p class=MsoNormal><b><span style='font-size:10.5pt;color:black'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span style='font-size:10.5pt;color:black'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='color:black'>From: </span></b><span style='color:black'>"Lindeberg, Elise" <elise.lindeberg@Nkom.no><br><b>Date: </b>Tuesday, February 21, 2017 at 8:12 AM<br><b>To: </b>Elise Gerich <elise.gerich@iana.org>, "ICANN-CSC@icann.org" <ICANN-CSC@icann.org><br><b>Subject: </b>[Ext] VS: [GAC] Briefing - CSC work and evaluation of PTI<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Times New Roman"'><o:p> </o:p></span></p></div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Dear Elise, CSC colleagues</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>I am forwarding a question/response that I received from my GAC colleagues on CSC - it follows in the thread beneath. </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>This is a question/response after I sent out a GAC briefing on CSC as part of the preparation for Copenhagen (We all have to do this on the various topics on the GAC agenda some weeks before the ICANN meetings). This is related to IDN ccTLD delegation request in one of the PTI reports - and I should give some feedback/answer to this on the GAC list preferable before Copenhagen. Could you look into this Elise, - when you have time - I am on my way to the Norwegian mountains for a much longed for ski holiday, and will not be back in office before next week - so no rush really </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Thanks,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Kind regards </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Elise </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'> </span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'> </span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'>Elise Lindeberg</span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'>Chief Legal Adviser</span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'>Norwegian GAC representative</span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'>Norwegian Communications Authority</span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'>Dir. +47 22 824607 Mob. +47 90190947</span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:11.0pt;color:#1F497D'><a href="mailto:ekl@nkom.no"><span style='color:blue'>ekl@nkom.no</span></a> </span></i><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;font-family:Tahoma'>Fra:</span></b><span style='font-size:10.0pt;font-family:Tahoma'> Manal Ismail [mailto:manal@tra.gov.eg] <br><b>Sendt:</b> 9. februar 2017 06:47<br><b>Til:</b> Wanawit Ahkuputra; Lindeberg, Elise; gac-bounces@gac.icann.org; gac@gac.icann.org<br><b>Emne:</b> RE: [GAC] Briefing - CSC work and evaluation of PTI</span><o:p></o:p></p></div></div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Adding my thanks to Elise, and my support to Wanawit's suggestion ..</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Kind Regards</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>--Manal</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Egypt GAC Representative</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;font-family:Tahoma'>From:</span></b><span style='font-size:10.0pt;font-family:Tahoma'> <a href="mailto:gac-bounces@gac.icann.org">gac-bounces@gac.icann.org</a> [<a href="mailto:gac-bounces@gac.icann.org">mailto:gac-bounces@gac.icann.org</a>] <b>On Behalf Of </b>Wanawit Ahkuputra<br><b>Sent:</b> Thursday, February 09, 2017 2:34 AM<br><b>To:</b> Lindeberg, Elise; <a href="mailto:gac-bounces@gac.icann.org">gac-bounces@gac.icann.org</a>; <a href="mailto:gac@gac.icann.org">gac@gac.icann.org</a><br><b>Subject:</b> Re: [GAC] Briefing - CSC work and evaluation of PTI</span><o:p></o:p></p></div></div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Dear Elise,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Thanks for your update on your CSC work. Reference to the mentioned report under the section “Staff Processing</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Validation and Reviews”</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>There were on exception report as follow:</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Exception Narrative</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Primary cause: <b>Aspirational target</b></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Analysis/Comments: This is an IDN ccTLD delegation request. The request was lodged in March 2016,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>prior to the new service levels. A ccTLD delegation request requires extensive</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>amount of communications with the requestor. In this particular case, the staff were</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>extra cautious in their review because the supporting materials gave some confusion</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>about who is the proposed operator of the TLD. In addition, the requesting entity</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>also operates the ASCII ccTLD for the country and there were some issues that</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>existed for the ASCII ccTLD that we wanted to make sure are mitigated in the</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>delegation of the IDN ccTLD.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>It would be benefit to us all to understand some of the specific term use for primary cause “<b>Aspirational target”</b> as it might not easy t understand the meaning of it. Delegation and Re-Delegation on ccTLD is very much relate to the GAC and it would be necessary for us to understand the process of how this process work. At the GAC meeting this round might be some of the issue relate to this function of PTI as well.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Thanks, you for your contribution and continuous support GAC work since the beginning of IANA transition.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Regards,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>Mr. Wanawit Ahkuputra</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>Deputy Executive Director</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>ETDA - Electronic Transactions Development Agency (Public Organization)</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>MDES-Ministry of Digital Economy and Society</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>Royal Thai Government</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>Tel: +66 2123 1234</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>Fax: +66 2123 1200</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>Mob.: +668 9301 8818</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'>Email: <a href="mailto:wanawit@etda.or.th">wanawit@etda.or.th</a></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:14.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><b><span style='font-family:Tahoma;color:#0F1837'>Electronic Transactions Development Agency (Public Organization)</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-family:Tahoma;color:#0F1837'>The9th Tower Grand Rama9 Building (Tower B) Floor 21 </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-family:Tahoma;color:#0F1837'>33/4 Rama 9 Road, Huai Khwang, Bangkok 10310</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-family:Tahoma;color:#0F1837'>[T] 0-2123-1234 </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-family:Tahoma;color:#0F1837'>[F] 0-2123-1200</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='color:black'>From: </span></b><span style='color:black'><<a href="mailto:gac-bounces@gac.icann.org">gac-bounces@gac.icann.org</a>> on behalf of "Lindeberg, Elise" <<a href="mailto:elise.lindeberg@Nkom.no">elise.lindeberg@Nkom.no</a>><br><b>Date: </b>Wednesday, February 8, 2017 at 22:56<br><b>To: </b>"<a href="mailto:gac-bounces@gac.icann.org">gac-bounces@gac.icann.org</a>" <<a href="mailto:gac-bounces@gac.icann.org">gac-bounces@gac.icann.org</a>>, "<a href="mailto:gac@gac.icann.org">gac@gac.icann.org</a>" <<a href="mailto:gac@gac.icann.org">gac@gac.icann.org</a>><br><b>Subject: </b>[GAC] Briefing - CSC work and evaluation of PTI</span><o:p></o:p></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-family:"Times New Roman"'> </span><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span lang=EN>Dear GAC colleagues, I`m sending you an update on the ongoing work of the Customer Standing Committee (CSC) before ICANN 58 in Copenhagen. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><u><span lang=EN>For our new colleagues in the GAC, a brief description of the CSC and its tasks : </span></u><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span lang=EN>Under the expired IANA functions contract, NTIA (US GOV) provided operational oversight of the IANA naming function. As part of the IANA transition the domain names community required that a Customer Standing Committee (CSC) be formed to replace this oversight and ensure the continued satisfactory performance of the IANA naming function towards the direct customers of the naming services (direct customers is defined as </span><span style='font-size:11.5pt'> a gTLD registry operator, a ccTLD manager or registry operator or other direct customer of Contractor - e.g., a root server operator or other non-root zone function).</span> <span lang=EN>CSC monitors PTI’s performance of the IANA naming function by analyzing performance reports on a monthly basis and publishing its findings. The reports from PTI shows performance metrics on responding, processing and completing technical or administrative changes in the root zone - this includes many </span>different categories of change requests that are explained in the PTI reports. <span lang=EN>CSC is authorized to undertake remedial action to address poor performance, and if performance issues are not remedied, the CSC is authorized to escalate the performance issues to the ccNSO and GNSO for consideration. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'>The CSC is a small committee consisting of members from the “direct customers” of the IANA naming functions, and liaisons from the rest of the community - <span lang=EN>GAC, SSAC, ALAC, GNSO (Non-Registry) and RSSAC. </span>Liaisons are not members of or entitled to vote on the CSC, but otherwise liaisons participate on equal footing with members of the CSC. The full list of members and liaisons is available at <span lang=EN style='color:#333333'><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_en_csc_members-2Dliaisons&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=pXgd7rUFmOGPSaTcf3kROMV5Rt3fTXejagLVImG-D14&m=bh_gqs8Sm82txqDNjG3a1mnZUg_LxgQonB5R7NfM6Jc&s=G8_ak2U7R23UAO10D1WpMIbxSyesADZcu0DlVw9f0rk&e=">https://www.icann.org/en/csc/members-liaisons[icann.org]</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:0in;margin-left:2.5in;margin-bottom:.0001pt;text-align:justify;text-indent:-2.0in;line-height:150%'><u><span lang=EN>CSC work and meetings from October 2016 to January 2017 : </span></u><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'>The CSC has been active since October 1<sup>st</sup> 2016. Meeting schedule has been set to a <span lang=EN>monthly conference call meeting on the 15th of each month, or the first Monday/weekday thereafter - with the possibility to schedule additional meetings if needed. In the startup 2016 there was some additional meetings to discuss future meeting structure, selection of chair, format of monthly reports etc. </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span lang=EN> </span><o:p></o:p></p><p class=Default style='margin-left:.5in'><span lang=EN style='font-family:Calibri'>I</span><span style='font-family:Calibri'>n total there has been 6 CSC meetings from October 2016 to January 2017 - one f2f meeting at ICANN 57 in Hyderabad, and 5 additional conference calls. Before each CSC call PTI has produced a monthly report on the deliverables towards the direct customers - with explanation on all divergent findings measured against the SLA obligations that PTI have towards the direct customers. Based on these PTI reports, online discussions and monthly conference calls between PTI leadership and CSC, - CSC produces a monthly evaluation and findings reports on PTI performance that are published on the ICANN/ICANN CSC websites, and also sent directly to the chairs of the chartering SO`s and AC`s. </span><o:p></o:p></p><p class=Default style='margin-left:.5in'><span style='font-family:Calibri'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'>In short the performance from PTI has been <span style='color:black'>satisfactory</span>. <span style='color:black'>PTI met the service level agreement for 95.9%</span> - 99.0%<span style='color:black'> of defined metrics in the monitored months from October 2016 - January 2017. Missed service level agreements were satisfactorily explained and the CSC has determined that these exceptions were no cause for concern. No persistent problems were identified and no further action is needed. </span>U<span lang=EN-CA>nder the IANA Naming Function Contract, PTI is required to collaborate with the CSC on an annual customer service survey. </span>PTI has delivered a very good “IANA Customer Service Survey” for 2016 that shows overall satisfaction among all customer groups who used the services provided by the IANA department in the past 12 months. The overall satisfaction remained high at 94 percent – <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.iana.org_reports_2017_customer-2Dsurvey-2D20170111.pdf&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=pXgd7rUFmOGPSaTcf3kROMV5Rt3fTXejagLVImG-D14&m=bh_gqs8Sm82txqDNjG3a1mnZUg_LxgQonB5R7NfM6Jc&s=26ZhL_RwUQvr2kkOtkOLarSXxxPa18IkL7x2jdZVy_U&e=">https://www.iana.org/reports/2017/customer-survey-20170111.pdf[iana.org]</a>. The CSC will work together with PTI and the rest of the community to further develop and improve this annual customer survey. <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span style='color:#333333'>For detailed information about the monthly reports from PTI and CSC, CSC charter, latest updates on meetings and work sessions, transcripts from meeting etc., go to <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=pXgd7rUFmOGPSaTcf3kROMV5Rt3fTXejagLVImG-D14&m=bh_gqs8Sm82txqDNjG3a1mnZUg_LxgQonB5R7NfM6Jc&s=yFErL-sy3CTFuYcZEXD5Xrw4gKAS2pxk2S9rPAycKvg&e=">https://www.icann.org/csc[icann.org]</a> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span lang=EN style='color:#333333'>If you'd like to be directly informed of upcoming meetings, receive CSC reports, etc., subscribe at <u><a href="https://mm.icann.org/mailman/listinfo/csc-announce"><span style='color:#0098D5'>https://mm.icann.org/mailman/listinfo/csc-announce</span></a></u></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:.5in'><span lang=EN style='color:#333333'>Kind regards</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Elise Lindeberg</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Chief Legal Adviser</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Norwegian GAC representative</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Norwegian Communications Authority</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Dir. +47 22 824607 Mob. +47 90190947</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'><a href="mailto:ekl@nkom.no"><span style='color:blue'>ekl@nkom.no</span></a> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:14.0pt'> </span><o:p></o:p></p></div></body></html>