<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0cm;
margin-right:0cm;
margin-bottom:0cm;
margin-left:36.0pt;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Calibri","sans-serif";}
span.EpostStil18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EpostStil19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EpostStil20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor="white" lang="NO-BOK" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Dear colleagues,
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Sorry - I didn’t send my apologies for this meeting - I missed it due to private arrangements that I had to attend to.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Regards
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Elise
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Elise Lindeberg<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Chief Legal Adviser<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Norwegian GAC representative<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Norwegian Communications Authority<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">Dir. +47 22 824607 Mob.
</span><span style="font-size:11.0pt;color:#1F497D">+47 90190947<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><a href="mailto:ekl@nkom.no"><span style="color:blue">ekl@nkom.no</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">Fra:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> icann-csc-bounces@icann.org [mailto:icann-csc-bounces@icann.org]
<b>På vegne av</b> Maria Otanes<br>
<b>Sendt:</b> 20. april 2017 15:37<br>
<b>Til:</b> ICANN-CSC@icann.org<br>
<b>Emne:</b> [ICANN-CSC] CSC Meeting 9: Recordings, Notes, & Chat<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear Customer Standing Committee,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please find the meeting recordings and action items below. The action items/notes/agenda and a copy of the chat are attached.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">Adobe Connect Recording</span></b><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a href="https://participate.icann.org/p9t1wcxvp7j/">https://participate.icann.org/p9t1wcxvp7j/</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">Audio Recording</span></b><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a href="http://mailer.samanage.com/wf/click?upn=NrFWbrBstcrPWP369qgbqitBW9hf9jLWFnM0aJY07td9Ht1oEUz4FX3L2WZTkfeO1-2B2-2F7N06ejDwy0xC2gsFqAJ4-2FjaSfZOgl7bP5UodIDw-3D_cnBBvye119SQwWyIMEaVVOAFDz7p2TLnwOE2zR-2FqvxrRj4wpvdjsh-2FI1xl39Ve5pitWJFf6SbomQB6h2D3-2BE8dv8a-2FnICYFYqApTYS88ZAZkLeP71rqvLe3VGX4pmS4wuzfjoaDuKR-2FIx50J2AzS9fT13nuRsKKZvoT9qCFuQ5XmAY6temw2shf2pT59XmL01TeD7u3zCHbzyiTpXht00FvWwU0T2G8Qx0Vl-2BAuHKRpyPdAdEK5Lcx7qkXNvmkbpbGjAL2Bywdm5uE-2BWi1iYJUpY-2BzhwbafB2Xc-2FYdO-2FNPtI350eCdgBNcSp5rkMGb8E1qYWrhx9FjC7bCkMSzGUhzhgpeWc53ObjDl-2FL6X6Xgrppv0xlT9eO-2BGoXtfiSZXKIvPBZl7y7RcagQ89QucqY2k3vhGZ7JcnT3Z0sHr1rLTtWVrLgFYufmEif4salT2c1oSRekQqZtIiHSFOmE-2Fe17yc8XQd5dCM2BrHBP3ILhMa0j98QJeg-2F0Epab-2BM0ChX">http://audio.icann.org/stewardship-transition/csc-iana-19apr17-en.mp3</a> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">---------------<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">Customer Standing Committee (CSC) Meeting 9<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">19 April 2017 @ 20:00-21:30 UTC<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Attendees:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Members/Liaisons:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Apologies: None<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Meeting is quorate (all 4 members are present)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Not present: Elise Lindeberg<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">PTI: Lise Fuhr (Board), Elise Gerich (G), Naela Sarras, Kim Davies<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Staff: Ria Otanes, Bart Boswinkel, Trang Nguyen,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Documents shared:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">- PTI Report<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">- CSC report<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">- Updated CSC Task Overview<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">- Preliminary presentation Remedial Action Procedure<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt">Action Items<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt">Action 09 2017 01</span></i></b><span lang="EN-US" style="font-size:11.0pt"> Staff update monthly CSC report: "The single missed service level is subject to a CSC recommendation that would
recategorize this month's performance for this metric as 'met'. The CSC notes that PTI will be investigating this issue further and reporting back to the CSC on their findings. On the evidence so far, the CSC does not regard this as a persistent problem
or a cause for concern."<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt">Action 09 2017 02</span></i></b><span lang="EN-US" style="font-size:11.0pt"> PTI (Elise G): Add table on addendum topics (revocations) to PTI report moving forward (starting report on April
2017).<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt">Action 09 2017 03</span></i></b><span lang="EN-US" style="font-size:11.0pt"> Allan and Bart to include text in CSC report. Not just mentioning but also comment from CSC, short overview of
what addendum is about. To be circulated to CSC in next 24 hour<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt">Action 09 2017 04</span></i></b><span lang="EN-US" style="font-size:11.0pt"> Staff to include in CSC table report of items no materially impact "Publication of IDN tables", "No current SLAs",
"Data being gathered", "To be determined", "Publication of IDN tables is a contractual requirement of gTLDs and therefore a required metric for this service will be needed."
<o:p></o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt">Action 09 2017 05</span></i></b><span lang="EN-US" style="font-size:11.0pt"> PTI (Elise G): set-up call with Byron and Allan to go over schedule etc. PTI survey in reparation of the May
CSC meeting<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt">Action 09 2017 06</span></i></b><span lang="EN-US" style="font-size:11.0pt"> Staff to circulate update work items list<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><i><span lang="EN-US" style="font-size:11.0pt">Action 09 2017 07</span></i></b><span lang="EN-US" style="font-size:11.0pt"> Staff to include on agenda May meeting in order to be discussed:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">1. SLE discussion, 2. Survey and 3. Introduction remedial action procedure<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">---------------<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">All the best,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Ria<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:4.0pt;font-family:"Arial","sans-serif";color:gray">_______________________________________________________________________________________________</span><span lang="EN-US" style="font-family:"Times New Roman","serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78">Ria Otanes</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Times New Roman","serif";color:black">
</span><span lang="EN-US" style="font-family:"Times New Roman","serif";color:black">|
</span><b><span lang="EN-US" style="font-size:9.0pt;color:#7F7F7F">Secretariat Operations Coordinator</span></b><span lang="EN-US" style="font-family:"Times New Roman","serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;color:#7F807F">Email</span><span lang="EN-US" style="font-size:11.0pt;color:black">
</span><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78"><a href="mailto:maria.otanes@icann.org">maria.otanes@icann.org</a>
</span><span lang="EN-US" style="font-size:8.0pt;color:black">| </span><span lang="EN-US" style="font-size:8.0pt;color:#7F807F">Cell<b> </b></span><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78">+1 202 679 5185<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78">I</span><b><i><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2">nternet</span></i></b><b><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2"> </span></b><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78">C</span><b><i><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2">orporation
for </span></i></b><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78">A</span><b><i><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2">ssigned</span></i></b><b><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2"> </span></b><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78">N</span><b><i><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2">ames</span></i></b><b><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2">
<i>and</i> </span></b><span lang="EN-US" style="font-size:9.0pt;color:#2E5C78">N</span><b><i><span lang="EN-US" style="font-size:8.0pt;color:#A2A3A2">umbers</span></i></b><span lang="EN-US" style="font-family:"Times New Roman","serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span lang="EN-US" style="font-size:8.0pt;color:#2E5C78">Washington, DC Office</span></i><span lang="EN-US" style="font-size:8.0pt;color:#2E5C78"> | EDT / UTC-4<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;color:black"><img border="0" width="63" height="51" id="_x0000_i1025" src="cid:image001.png@01D2B9ED.63D1D790" alt="id:image001.png@01D2B368.EA1D11B0"></span><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
</div>
</body>
</html>