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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Dear Customer Standing Committee,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Please find the meeting recordings and action items below. The action items/notes/agenda and a copy of the chat are attached.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Adobe Connect Recording</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><a href="https://participate.icann.org/p9t1wcxvp7j/">https://participate.icann.org/p9t1wcxvp7j/</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Audio Recording</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><a href="http://mailer.samanage.com/wf/click?upn=NrFWbrBstcrPWP369qgbqitBW9hf9jLWFnM0aJY07td9Ht1oEUz4FX3L2WZTkfeO1-2B2-2F7N06ejDwy0xC2gsFqAJ4-2FjaSfZOgl7bP5UodIDw-3D_cnBBvye119SQwWyIMEaVVOAFDz7p2TLnwOE2zR-2FqvxrRj4wpvdjsh-2FI1xl39Ve5pitWJFf6SbomQB6h2D3-2BE8dv8a-2FnICYFYqApTYS88ZAZkLeP71rqvLe3VGX4pmS4wuzfjoaDuKR-2FIx50J2AzS9fT13nuRsKKZvoT9qCFuQ5XmAY6temw2shf2pT59XmL01TeD7u3zCHbzyiTpXht00FvWwU0T2G8Qx0Vl-2BAuHKRpyPdAdEK5Lcx7qkXNvmkbpbGjAL2Bywdm5uE-2BWi1iYJUpY-2BzhwbafB2Xc-2FYdO-2FNPtI350eCdgBNcSp5rkMGb8E1qYWrhx9FjC7bCkMSzGUhzhgpeWc53ObjDl-2FL6X6Xgrppv0xlT9eO-2BGoXtfiSZXKIvPBZl7y7RcagQ89QucqY2k3vhGZ7JcnT3Z0sHr1rLTtWVrLgFYufmEif4salT2c1oSRekQqZtIiHSFOmE-2Fe17yc8XQd5dCM2BrHBP3ILhMa0j98QJeg-2F0Epab-2BM0ChX">http://audio.icann.org/stewardship-transition/csc-iana-19apr17-en.mp3</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>---------------<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Customer Standing Committee (CSC) Meeting 9<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt'>19 April 2017 @ 20:00-21:30 UTC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Attendees:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Members/Liaisons:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Apologies: None<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Meeting is quorate (all 4 members are present)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Not present: Elise Lindeberg<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>PTI: Lise Fuhr (Board), Elise Gerich (G), Naela Sarras, Kim Davies<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Staff: Ria Otanes, Bart Boswinkel, Trang Nguyen,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Documents shared:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>- PTI Report<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>- CSC report<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>- Updated CSC Task Overview<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>- Preliminary presentation Remedial Action Procedure<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Action Items<o:p></o:p></span></b></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Action 09 2017 01</span></i></b><span style='font-size:11.0pt'> Staff update monthly CSC report: "The single missed service level is subject to a CSC recommendation that would recategorize this month's performance for this metric as 'met'. The CSC notes that PTI will be investigating this issue further and reporting back to the CSC on their findings. On the evidence so far, the CSC does not regard this as a persistent problem or a cause for concern."<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Action 09 2017 02</span></i></b><span style='font-size:11.0pt'> PTI (Elise G): Add table on addendum topics (revocations) to PTI report moving forward (starting report on April 2017).<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Action 09 2017 03</span></i></b><span style='font-size:11.0pt'> Allan and Bart to include text in CSC report. Not just mentioning but also comment from CSC, short overview of what addendum is about. To be circulated to CSC in next 24 hour<o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'><o:p> </o:p></span></i></b></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Action 09 2017 04</span></i></b><span style='font-size:11.0pt'> Staff to include in CSC table report of items no materially impact "Publication of IDN tables", "No current SLAs", "Data being gathered", "To be determined", "Publication of IDN tables is a contractual requirement of gTLDs and therefore a required metric for this service will be needed." <o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'><o:p> </o:p></span></i></b></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Action 09 2017 05</span></i></b><span style='font-size:11.0pt'> PTI (Elise G): set-up call with Byron and Allan to go over schedule etc. PTI survey in reparation of the May CSC meeting<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'> <o:p></o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Action 09 2017 06</span></i></b><span style='font-size:11.0pt'> Staff to circulate update work items list<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt'>Action 09 2017 07</span></i></b><span style='font-size:11.0pt'> Staff to include on agenda May meeting in order to be discussed:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>1. SLE discussion, 2. Survey and 3. Introduction remedial action procedure<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>---------------<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>All the best,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Ria<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:4.0pt;font-family:Arial;color:gray'>_______________________________________________________________________________________________</span><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:9.0pt;color:#2E5C78'>Ria Otanes</span></b><span style='font-size:11.0pt;font-family:"Times New Roman";color:black'> </span><span style='font-family:"Times New Roman";color:black'>| </span><b><span style='font-size:9.0pt;color:#7F7F7F'>Secretariat Operations Coordinator</span></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;color:#7F807F'>Email</span><span style='font-size:11.0pt;color:black'> </span><span style='font-size:9.0pt;color:#2E5C78'>maria.otanes@icann.org </span><span style='font-size:8.0pt;color:black'>| </span><span style='font-size:8.0pt;color:#7F807F'>Cell<b> </b></span><span style='font-size:9.0pt;color:#2E5C78'>+1 202 679 5185<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#2E5C78'>I</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>nternet</span></i></b><b><span style='font-size:8.0pt;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;color:#2E5C78'>C</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>orporation for </span></i></b><span style='font-size:9.0pt;color:#2E5C78'>A</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>ssigned</span></i></b><b><span style='font-size:8.0pt;color:#A2A3A2'> </span></b><span style='font-size:9.0pt;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>ames</span></i></b><b><span style='font-size:8.0pt;color:#A2A3A2'> <i>and</i> </span></b><span style='font-size:9.0pt;color:#2E5C78'>N</span><b><i><span style='font-size:8.0pt;color:#A2A3A2'>umbers</span></i></b><span style='font-family:"Times New Roman";color:black'><o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:8.0pt;color:#2E5C78'>Washington, DC Office</span></i><span style='font-size:8.0pt;color:#2E5C78'> | EDT / UTC-4<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;color:black'><img border=0 width=63 height=51 id="_x0000_i1025" src="cid:image001.png@01D2B9B9.B1540E90" alt="id:image001.png@01D2B368.EA1D11B0"></span><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div></body></html>