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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Dear CSC,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Please find the agenda for the June CSC meeting below and attached. The next call will be held next Thursday, 15 June, at 20:00 UTC. We will send background material tomorrow.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>All the best,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Ria<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>----------</span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Customer Standing Committee (CSC) Meeting 11</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>15 June 2017 @ 20:00 – 21:30 UTC <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt'>Agenda<o:p></o:p></span></b></p><p class=MsoNormal><b><span style='font-size:11.0pt'><o:p> </o:p></span></b></p><ol style='margin-top:0in' start=1 type=1><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'>Welcome and Introduction<o:p></o:p></span></b></li></ol><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0in' start=2 type=1><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'> Action items (only report on open items)<o:p></o:p></span></b></li></ol><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Action 10-2017-01</span></i><span style='font-size:11.0pt'> Elise G to circulate timeline at the end of the call<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Action 10-2017-02</span></i><span style='font-size:11.0pt'> Trang/Bart provide clarity on role PTI Board in process<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Action 10-2017-03</span></i><span style='font-size:11.0pt'> Elise, Kal and Jay to further define process (definition of SLE procedure)<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Action 10-2017-04</span></i><span style='font-size:11.0pt'> Create CSC WG to review remediation process included as Annex in CSC charter. Members Byron, Elise G (or someone else PTI team), Elaine and James Gannon. WG to recommend to CSC on further action<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Action 10-2017-05</span></i><span style='font-size:11.0pt'> Start review CSC charter in August<o:p></o:p></span></p><p class=MsoNormal><i><span style='font-size:11.0pt'>Action 10-2017-06</span></i><span style='font-size:11.0pt'> Update work schedule to include CSC review of CSC charter (starting date August)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0in' start=3 type=1><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span lang=EN-CA style='font-size:11.0pt'>PTI Performance May 2017</span></b><b><span style='font-size:11.0pt'><o:p></o:p></span></b></li></ol><p class=MsoNormal><b><span style='font-size:11.0pt'><o:p> </o:p></span></b></p><p class=MsoNormal><b><span lang=EN-CA style='font-size:11.0pt'>a.</span></b><span lang=EN-CA style='font-size:11.0pt'> PTI report to CSC</span><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-CA style='font-size:11.0pt'>b.</span></b><span lang=EN-CA style='font-size:11.0pt'> CSC report<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0in' start=4 type=1><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'>Update on Identified Working Items<o:p></o:p></span></b></li></ol><p class=MsoNormal><b><span style='font-size:11.0pt'><o:p> </o:p></span></b></p><ol style='margin-top:0in' start=5 type=1><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'>Update on Procedure for SLA Amendment<br><br><o:p></o:p></span></b></li><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'>Update on CSC Charter Review<o:p></o:p></span></b></li></ol><p class=MsoNormal><b><span style='font-size:11.0pt'><o:p> </o:p></span></b></p><ol style='margin-top:0in' start=7 type=1><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span style='font-size:11.0pt'>Annual Customer Satisfaction Survey Discussion<o:p></o:p></span></b></li></ol><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><ol style='margin-top:0in' start=8 type=1><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span lang=EN-CA style='font-size:11.0pt'>AOB</span></b><b><span style='font-size:11.0pt'><o:p></o:p></span></b></li><li class=MsoNormal style='margin-left:-.25in;mso-list:l0 level1 lfo1'><b><span lang=EN-CA style='font-size:11.0pt'>Adjourn</span></b><b><span style='font-size:11.0pt'><o:p></o:p></span></b></li></ol><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div></body></html>