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<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Elise – you have me scratching my head on this one. I believe you are referring to this section:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:11.0pt;color:#1F497D">“The CSC will review individual complaints with a view to identifying whether any patterns of poor performance issues exist and if so, to invoke the Remedial Action
procedures if necessary” (text reflects the proposed changes). <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">My reading of the sequence envisaged in this section is : 1) The ‘individual complaint’ is reviewed by the CSC, and then 2)
<i><u>if</u></i> found to represent a ‘performance issue’, then 3) the CSC <i><u>may</u></i> invoke the Remedial Action Procedures 4) at which point the ‘individual complaint would become an ‘escalation’. I would also add that even if an individual complaint
is found to constitute a performance issue, the complainant is still permitted to continue to seek an individual (e.g. non-RAP) resolution, including using an IRP. So my sense is that we should leave the term ‘individual complaint’ intact in this clause.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Allan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> icann-csc-bounces@icann.org [mailto:icann-csc-bounces@icann.org]
<b>On Behalf Of </b>Elise Gerich<br>
<b>Sent:</b> August-10-17 2:53 PM<br>
<b>To:</b> Gannon, James-1; ICANN-CSC@icann.org<br>
<b>Subject:</b> Re: [ICANN-CSC] Agenda: CSC Meeting 13, 17 August, 20:00-21:30 UTC<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">In addition to the feedback from James, I would like to suggest replacing the words “individual complaints” with “escalations” in the sentence about patterns of poor performance. While it may
seem like a minor point I think the distinction is worth making.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.5pt;color:black">--Elise</span></b><span lang="EN-US" style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="color:black">From:
</span></b><span lang="EN-US" style="color:black"><<a href="mailto:icann-csc-bounces@icann.org">icann-csc-bounces@icann.org</a>> on behalf of "Gannon, James-1" <<a href="mailto:james-1.gannon@novartis.com">james-1.gannon@novartis.com</a>><br>
<b>Date: </b>Thursday, August 10, 2017 at 6:17 AM<br>
<b>To: </b>"<a href="mailto:ICANN-CSC@icann.org">ICANN-CSC@icann.org</a>" <<a href="mailto:ICANN-CSC@icann.org">ICANN-CSC@icann.org</a>><br>
<b>Subject: </b>Re: [ICANN-CSC] Agenda: CSC Meeting 13, 17 August, 20:00-21:30 UTC<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Hi all,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Some feedback that I would like to discuss, I would like to suggest that the references to the IANA functions operator
remain as drafted and not be changed to reflect the current IFO which is PTI, this distinction was important during the CWG to allow for a framework to move to a future IFO that may not be PTI and may not be associated with ICANN.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">While I understand that this may seem like a minor point I think its an important distinction.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Also the reporting on any remedial actions taken should be reported to the GNSO as a whole alongside the ccNSO rather
than just the RySG in my opinion.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A">Thanks in advance and happy to discuss on the call,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt;text-autospace:none"><b><span lang="EN-US" style="font-size:8.5pt;font-family:Arial-BoldMT;color:black">James Gannon</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt;text-autospace:none"><span lang="EN-US" style="font-size:8.5pt;font-family:ArialMT;color:black">IGM Manager – Projects & IT Security SME</span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#44546A"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt">
<a href="mailto:icann-csc-bounces@icann.org">icann-csc-bounces@icann.org</a> [<a href="mailto:icann-csc-bounces@icann.org">mailto:icann-csc-bounces@icann.org</a>]
<b>On Behalf Of </b>Maria Otanes<br>
<b>Sent:</b> 10 August 2017 14:11<br>
<b>To:</b> <a href="mailto:ICANN-CSC@icann.org">ICANN-CSC@icann.org</a><br>
<b>Subject:</b> [ICANN-CSC] Agenda: CSC Meeting 13, 17 August, 20:00-21:30 UTC</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Dear CSC,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Please find the agenda for the August CSC meeting below and attached. The next call will be held next <b>Thursday, 17 August, at 20:00 UTC</b>.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">The attached documents can also be found on the Wiki agenda page:
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_TBEhB&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=pXgd7rUFmOGPSaTcf3kROMV5Rt3fTXejagLVImG-D14&m=3mxJPjWAGheBfACb9jjuXSCImrFOcQW2s6Wc_n_IWsk&s=WPp05oE6KNa3RtVpo-y-zHMbVaDZXbTi91Il0CO6QAs&e=">
https://community.icann.org/x/TBEhB[community.icann.org]</a></span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">All the best,</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Ria</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt">----------</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt">Customer Standing Committee (CSC) Meeting 13</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt">17 August 2017 @ 20:00 – 21:30 UTC</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:16.0pt"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:54.0pt;text-indent:-18.0pt"><span lang="EN-US">1.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Welcome and Introduction</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:54.0pt;text-indent:-18.0pt"><span lang="EN-US">2.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Action items (only report on open items)</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Action 12 2017 01 Elise G going forward PTI reports should be based on new methodology. Agreed to start with update June PTI report (Completed)</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Action 12 2017 02 Bart come up with scenario's for SLE change procedure
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Action 12 2017 03 James, Byron and Bart to work on logistics for ccNSO and GNSO Council approval of changes to SLE
</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Action 12 2017 04 Elaine to circulate to CSC proposed changes to CSC charter (Completed)</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt">Action 12 2017 05 Byron to put forward sketch of first year annual reporting framework (August meeting) to present to community in Abu Dhabi</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:54.0pt;text-indent:-18.0pt"><span lang="EN-US">3.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span style="font-size:11.0pt;color:black">PTI Performance July 2017</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b><span lang="EN-US" style="font-size:11.0pt;color:black">a.</span></b><span lang="EN-US" style="font-size:11.0pt;color:black"> PTI report to CSC</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:72.0pt"><b><span lang="EN-US" style="font-size:11.0pt;color:black">b.</span></b><span lang="EN-US" style="font-size:11.0pt;color:black"> CSC report</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:54.0pt;text-indent:-18.0pt"><span lang="EN-US">4.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Update from Remedial Action Procedures Working Group</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:54.0pt"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:12.0pt;margin-left:54.0pt;text-indent:-18.0pt">
<span lang="EN-US">5.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Update on Procedure for SLA Amendment</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:54.0pt;text-indent:-18.0pt"><span lang="EN-US">6.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Update on CSC Charter Review</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:90.0pt;text-indent:-18.0pt"><span lang="EN-US">a.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Confirm of charter adoption</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:90.0pt;text-indent:-18.0pt"><span lang="EN-US">b.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">CSC review of its charter</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:54.0pt;text-indent:-18.0pt"><span lang="EN-US">7.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">ICANN60 Abu Dhabi (28 October - 3 November)</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><b><span lang="EN-US" style="font-size:11.0pt"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:90.0pt;text-indent:-18.0pt"><span lang="EN-US">a.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Outline Annual Update/Report (action 05, see above)</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:90.0pt;text-indent:-18.0pt"><span lang="EN-US">b.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Proposed Meetings schedule </span>
</b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:90.0pt;text-indent:-18.0pt"><span lang="EN-US">c.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt">Outline Presentations: What needs to be included?</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:126.0pt;text-indent:-9.0pt"><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><span lang="EN-US">i.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Topics</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="margin-left:126.0pt;text-indent:-9.0pt"><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><span lang="EN-US">ii.</span><span lang="EN-US" style="font-size:7.0pt;font-family:"Times New Roman","serif"">
</span><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Full-deck and Summary deck?</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:10.0pt;margin-left:36.0pt;line-height:115%">
<b><span lang="EN-US" style="font-size:11.0pt;line-height:115%"> </span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:10.0pt;margin-left:54.0pt;text-indent:-18.0pt;line-height:115%">
<span lang="EN-US">8.</span><span lang="EN-US" style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif"">
</span><b><span style="font-size:11.0pt;line-height:115%;color:black">AOB</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0cm;margin-right:0cm;margin-bottom:10.0pt;margin-left:54.0pt;text-indent:-18.0pt;line-height:115%">
<span lang="EN-US">9.</span><span lang="EN-US" style="font-size:7.0pt;line-height:115%;font-family:"Times New Roman","serif"">
</span><b><span style="font-size:11.0pt;line-height:115%;color:black">Adjourn</span></b><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:36.0pt"><span lang="EN-US" style="font-size:11.0pt"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p style="margin-left:36.0pt"><span lang="EN-US"><br>
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Registered Office: The Vista Building, Elm Park Business Park, Merrion Road, Dublin 4. DO4 A9N6, Ireland.<o:p></o:p></span></p>
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