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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt'>Hi all,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>In addition to the feedback from James, I would like to suggest replacing the words “individual complaints” with “escalations” in the sentence about patterns of poor performance. While it may seem like a minor point I think the distinction is worth making.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'>Thank you,<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.5pt;color:black'>--Elise</span></b><span style='font-size:11.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='color:black'>From: </span></b><span style='color:black'><icann-csc-bounces@icann.org> on behalf of "Gannon, James-1" <james-1.gannon@novartis.com><br><b>Date: </b>Thursday, August 10, 2017 at 6:17 AM<br><b>To: </b>"ICANN-CSC@icann.org" <ICANN-CSC@icann.org><br><b>Subject: </b>Re: [ICANN-CSC] Agenda: CSC Meeting 13, 17 August, 20:00-21:30 UTC<o:p></o:p></span></p></div><div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'><o:p> </o:p></span></p></div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>Hi all,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>Some feedback that I would like to discuss, I would like to suggest that the references to the IANA functions operator remain as drafted and not be changed to reflect the current IFO which is PTI, this distinction was important during the CWG to allow for a framework to move to a future IFO that may not be PTI and may not be associated with ICANN.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>While I understand that this may seem like a minor point I think its an important distinction.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>Also the reporting on any remedial actions taken should be reported to the GNSO as a whole alongside the ccNSO rather than just the RySG in my opinion.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'>Thanks in advance and happy to discuss on the call,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'> </span><o:p></o:p></p><div><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><b><span style='font-size:8.5pt;font-family:"Arial-BoldMT",sans-serif;color:black'>James Gannon</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in;text-autospace:none'><span style='font-size:8.5pt;font-family:"ArialMT",sans-serif;color:black'>IGM Manager – Projects & IT Security SME</span><o:p></o:p></p></div><p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#44546A'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'>From:</span></b><span style='font-size:11.0pt'> icann-csc-bounces@icann.org [mailto:icann-csc-bounces@icann.org] <b>On Behalf Of </b>Maria Otanes<br><b>Sent:</b> 10 August 2017 14:11<br><b>To:</b> ICANN-CSC@icann.org<br><b>Subject:</b> [ICANN-CSC] Agenda: CSC Meeting 13, 17 August, 20:00-21:30 UTC</span><o:p></o:p></p></div></div><p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Dear CSC,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Please find the agenda for the August CSC meeting below and attached. The next call will be held next <b>Thursday, 17 August, at 20:00 UTC</b>.</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>The attached documents can also be found on the Wiki agenda page: <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__community.icann.org_x_TBEhB&d=DwMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=pXgd7rUFmOGPSaTcf3kROMV5Rt3fTXejagLVImG-D14&m=3mxJPjWAGheBfACb9jjuXSCImrFOcQW2s6Wc_n_IWsk&s=WPp05oE6KNa3RtVpo-y-zHMbVaDZXbTi91Il0CO6QAs&e=">https://community.icann.org/x/TBEhB[community.icann.org]</a></span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>All the best,</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'>Ria</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'>----------</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'>Customer Standing Committee (CSC) Meeting 13</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'>17 August 2017 @ 20:00 – 21:30 UTC</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:16.0pt'> </span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Welcome and Introduction</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Action items (only report on open items)</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Action 12 2017 01 Elise G going forward PTI reports should be based on new methodology. Agreed to start with update June PTI report (Completed)</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Action 12 2017 02 Bart come up with scenario's for SLE change procedure </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Action 12 2017 03 James, Byron and Bart to work on logistics for ccNSO and GNSO Council approval of changes to SLE </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Action 12 2017 04 Elaine to circulate to CSC proposed changes to CSC charter (Completed)</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Action 12 2017 05 Byron to put forward sketch of first year annual reporting framework (August meeting) to present to community in Abu Dhabi</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span lang=EN-CA style='font-size:11.0pt;color:black;mso-fareast-language:EN-CA'>PTI Performance July 2017</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'> </span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in'><b><span style='font-size:11.0pt;color:black'>a.</span></b><span style='font-size:11.0pt;color:black'> PTI report to CSC</span><o:p></o:p></p><p class=MsoNormal style='margin-left:1.0in'><b><span style='font-size:11.0pt;color:black'>b.</span></b><span style='font-size:11.0pt;color:black'> CSC report</span><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'> </span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Update from Remedial Action Procedures Working Group</span></b><o:p></o:p></p><p class=MsoListParagraph style='margin-left:.75in'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> </span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:12.0pt;margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Update on Procedure for SLA Amendment</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Update on CSC Charter Review</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>a.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Confirm of charter adoption</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>b.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>CSC review of its charter</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'> </span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.75in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>ICANN60 Abu Dhabi (28 October - 3 November)</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:11.0pt'> </span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>a.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Outline Annual Update/Report (action 05, see above)</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>b.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Proposed Meetings schedule </span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:1.25in;text-indent:-.25in;mso-list:l0 level2 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>c.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;mso-fareast-language:EN-CA'>Outline Presentations: What needs to be included?</span></b><o:p></o:p></p><p class=MsoListParagraph style='margin-left:1.75in;text-indent:-1.75in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2'><![if !supportLists]><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'> </span>i.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Topics</span></b><o:p></o:p></p><p class=MsoListParagraph style='margin-left:1.75in;text-indent:-1.75in;mso-text-indent-alt:-9.0pt;mso-list:l0 level3 lfo2'><![if !supportLists]><span style='mso-list:Ignore'><span style='font:7.0pt "Times New Roman"'> </span>ii.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Full-deck and Summary deck?</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.5in;line-height:115%'><b><span style='font-size:11.0pt;line-height:115%'> </span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.75in;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>8.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span lang=EN-CA style='font-size:11.0pt;line-height:115%;color:black;mso-fareast-language:EN-CA'>AOB</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:10.0pt;margin-left:.75in;text-indent:-.25in;line-height:115%;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='mso-list:Ignore'>9.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]><span dir=LTR></span><b><span lang=EN-CA style='font-size:11.0pt;line-height:115%;color:black;mso-fareast-language:EN-CA'>Adjourn</span></b><o:p></o:p></p><p class=MsoNormal style='margin-left:.5in'><span style='font-size:11.0pt'> </span><o:p></o:p></p><p style='margin-left:.5in'><br>Novartis Ireland Ltd.<br>Registered No. 11931, Ireland.<br>Registered Office: The Vista Building, Elm Park Business Park, Merrion Road, Dublin 4. 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