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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt'>Dear all,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>On behalf of the chair of the CSC (Byron Holland), please find included following message and the latest CSC report.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Bart Boswinkel<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>---------------------------- <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>21 August 2017<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Dear Community Members,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>As chair of the Customer Standing Committee I am pleased to provide you with our monthly report on the performance of Public Technical Identifiers (PTI) over July 2017. You will see that the CSC has concluded that, overall, PTI’s performance in July 2017 was “Excellent”- PTI met the service level agreement at 100% for the month of July 2017. The CSC was informed that no complaints were received in July 2017 and the two complaints received in June 2017 were closed. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>The July 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports/201707">https://www.iana.org/performance/csc-reports/201707</a> <u>.</u><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>In addition to its review of the PTI report, the CSC together with PTI continued its productive discussion on the development of the Remedial Action Procedure as foreseen in it the CSC charter. The CSC and PTI further discussed the procedure and timeline to change the agreed Service Level Expectations as documented in Annex A section 2 of the IANA Naming Functions Contract.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>The CSC has regular meetings: Every month at or around the 15<sup>th</sup>. The CSC report on the PTI performance is send out shortly after each meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you is welcome.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>The CSC was formed effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_csc&d=DgMGaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=nC4gfbyyEQpMRtwgTZRqwi_KEPkorJJN6BPIwtsjBWQ&m=VZQPuV5dbiIC99ZtBIQGg5_YI5jr7ULTG7KNY2BIoX8&s=rxAQ54V1tRLjtdb8J5WVGdOA66R0al6v7UrxxdqzJc8&e=">https://www.icann.org/csc[icann.org]</a> .<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt'> </span></b><span style='font-size:14.0pt'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Byron Holland <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Chair CSC<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'><o:p> </o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>