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--></style></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:14.0pt'>Dear all,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'>On behalf of the chair of the CSC (Byron Holland), please find included the latest CSC update and report.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'>Kind regards,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:14.0pt'>Bart Boswinkel</span><o:p></o:p></p><div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm'><p class=MsoNormal style='border:none;padding:0cm'><span style='font-size:14.0pt'> <o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:14.0pt'>18 October 2017<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Dear Community Members,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>As chair of the Customer Standing Committee I am providing you with our report on the performance of Public Technical Identifiers (PTI) for the month of September 2017. I am pleased to inform you that the CSC has concluded PTI’s overall performance in September 2017 was “Excellent”- PTI met all of the service level agreement metrics (100% compliance) for the month of September 2017. The CSC was also informed that no complaints were received in September 2017.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> The September 2017 PTI report to the CSC, listing the individual service level metrics along with their actual and historical performance, can be found at: <a href="https://www.iana.org/performance/csc-reports/201709%5Biana.org%5D">https://www.iana.org/performance/csc-reports/201709[iana.org]</a> . <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> The CSC recently met with the CSC Charter Review Team to share the CSC’s views with respect to its Charter. In addition, together with PTI it has looked into the procedure and timelines to change the Service Level Expectations as documented in Annex A section 2 of the IANA Naming Functions Contract. The CSC was informed that rather than formally amending the contract, a simpler approach to adjusting the Service Level Expectations may be feasible. At its public meeting in Abu Dhabi during ICANN60, the CSC will continue its discussion on the procedures and associated timelines to change these Service Level Expectations. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>The CSC has regular meetings on the 15th of the month. The CSC report on the PTI performance is sent out shortly after each meeting. If you would like to be informed of upcoming meetings or receive CSC reports directly, you may want to subscribe to our announce list at <a href="https://mm.icann.org/mailman/listinfo/csc-announce">https://mm.icann.org/mailman/listinfo/csc-announce</a> . Any comments on our reporting to you are also welcome.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>The CSC became effective October 1, 2016. Background information on the committee along with transcripts of our meetings and other useful information can be found at <a href="https://www.icann.org/csc%5Bicann.org%5D">https://www.icann.org/csc[icann.org]</a> .<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Byron Holland <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:14.0pt'>Chair CSC<o:p></o:p></span></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></body></html>